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Customer Service Manager

Location:
Winnipeg, MB, R3A 1J8, Canada
Posted:
February 18, 2017

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Resume:

Sharon Janakas

*-** **** ******

Winnipeg, Manitoba, R3A 1J8

Cell: 204-***-****

***************@*****.***

Objective

In applying for a position within your organization, I hope to continue to be a support to children, youth and families. I hope to continue to develop skills and experience that can be passed onto the people that I am blessed to work with.

Summary of Qualifications

Knowledge of Child Welfare System

Stronger supervisory skills and experience

Ability to work as a team player or independently

Computer literate

Knowledge of Aboriginal traditions

Serve It Safe

Employment History

Youth Care Worker 2009 - 2014

B & L Resources for Children, Youth and Families

Winnipeg, Manitoba

While employed at B & L, I have worked as a casual worker, full-time days, and full-time awake Over Nights positions. In all positions I have worked as a team member to provide supervision and safety to youth living in the group home, by facilitating positive change in a structured and therapeutic environment.

Duties include:

Create a strong, positive relationship with the youth

Carry out appropriate documentation

Monitor youth’s medical, dental and optical needs

Perform routine household tasks

Plan, supervise and participate in youth recreation activities and meetings

Facilitate and participate in case planning meetings, school meeting and day planning meetings

Develop professional skills and maintain knowledge of current youth care practices.

Manager, Assistant Manager, Third Key Holder 2001 - 2003

Bentley Leather

Winnipeg, Manitoba

Performed opening/closing duties of the store

Provide superior customer service and cashier duties

Daily shipping and receiving of stock, including store front displays

Trained in anti-theft prevention

Performed daily cash balancing, deposits, including weekly cash balance reports

Interviewed, hired, trained and schedules staff

Conducted yearly inventory of stock.

Volunteer Experience

ManitoAhbee Festival 2013 - 2015

MANY Fest 2014

Inner-City Campus Student Association (ACWI rep.) 2006 - 2008

University of Manitoba, Inner-City Campus, William Norrie Centre

Inner-City Campus Student Food Bank 2004 - 2006

University of Manitoba, Inner-City Campus, William Norrie Centre

Board Member 1995 - 1997

Broadway Community Centre

Professional Development

Core 808 Culture & Diversity - Nov. 2012

Core 810 Documentation & Observation - June 2012

Core 804 The Impacts of Neglect & Abuse on Child Development - June 2012

Assist - Dec. 2009

Conquering Conflict Workshops - May 2009

Youth Violence Prevention toolkit training - March 2008

Kapaapako Miikiwaap Butterfly Lodge teachings - Jan. 2008

Understanding the Effects of Domestic Violence on Children - 2007

Gentle Teaching (4 Hours) - 2007

Basic Ojibway Course Oct. 2006

Women's Support Group - May 2000

The Couple's Group - 2000

How to Talk so Kids Will Listen, How to Listen so Kids Will Talk - 2000

Basic Parenting Program - March 2000

Adults Building Confidence - June 1995



Contact this candidate