Customer Service Manager
Resume:
Paul A. Gilyard Jr.
Palatka, FL 32177
OVERVIEW
Highly skilled laborer, clerical worker, and leader with years of experience in the labor force as well as security. Commits to the highest level of service and exhibits leadership skills in a team environment. Expertly proficient with customer service and task concerning attention to detail .
Qualifications
Safety Training Team Builder Labor Proficient
Positive Leadership Dispatch Level 2 Certified Skilled Communicator
Detail Oriented Career Focused Presentation Skills
Professional Experience
St. Johns Ship Building, Palatka, FL
Labor/Maintenance, August 2015 – Present
Beginning duties included maintenance of yard including lawn care and all facility issues. All cleaning of buildings and yard from sweeping, mopping, garbage/waste removal, plumbing, and construction work on site. Daily duties initially consisted of water retrieval for each department and restocking of restroom and breakroom supplies. After the 90 day probationary period duties became more important to shipyard function. Additional projects included engine room and fuel cell cleaning on ships so to pass inspection of Quality Assurance personnel. Chipping away excess paint and slag using chipping hammers, and cleaning up spills and debris. Also aided in the loading of all materials on ships including rope, galley supplies, bunk supplies, all equipment for forward hull, engine room, and captain’s bunk. Responsible for finding any costly errors in welding or paint on ship along with QA personnel.
Primeflight Aviation Services, Anchorage. AK
Operations Manager, May 2012 - July 2015
Responsible for 10 man crew of aircraft cleaners designated to cleanliness and readiness of the cockpit, lavatory, and the galley. In particular wiping down and setting seats and bedding. Sweeping and mopping of bathroom as well as garbage removal we also vital. Handled many cleaning agents ranging from base to corrosive in nature. Also responsible for handling lavatory waste and liquid exchange. In addition trained 20 food prep crew members responsible for packaging, cutting, and cooking of food for pilot consumption. Dishwashing and safe storage of food and produce were also of major importance in my training. Served as head of safety committee responsible for weekly safety briefings of employees; Meetings were held to ensure close adherence to and compliance with OSHA policies and procedures and applicable federal laws. Collaborated with aircraft maintenance and Primeflight area manager to determine best times to clean, stock, exchange lavatory juice. Another task assigned to me was the delegation of employee hours as to fall within company start up limit.
Guardian Security Systems Inc., Anchorage, AK
Lead Dispatcher, February 2007 - May 2012
Dispatched authorities on residential/commercial burglary and fire alarms. Responsible for 11,000+ such accounts. As a central station worker received and directed all incoming call to correct persons within the company. Handled all data input and edits of customer information via computer software and hard copy paper backups to be filed. Maintained contact with over 30 post and patrol guards working for the company, served as a liaison for customer/patrol interaction and even customer/police interactions. Made sure all contact with any person was documented in high detail and noted in customer accounts for use by company as well as law enforcement.
UPS, Anchorage, AK
Loader, June 2005 - October 2006
Morning truck preloader responsible for loading two UPS trucks with packages to be delivered to multiple areas around town. First job I received HAZMAT training on for purposes of dealing with strange packages. Not much skill involved in the work, just required a high level of safety to deal with the warehouse setting as well as fast paced hard work.
Langley Commissary, Langley AFB, VA
Bagger/Stocker, June 2001 - April 2005
Bagged groceries for customers and helped transport to vehicles. Stocked and decorated product isles prior to store opening and/or after store closing.
References available upon request
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