VoIP engineer

Aarthi Sukumar

RESUME

Name: Aarthi Sukumar

Email Address: ***********@*****.***

Phone : +1-973-***-****

Desired salary : 100K p.a.

CAREER OBJECTIVE

A career as a Test Engineer with a progressive organization that will use my education, skills, abilities and experience in an executive capacity, where I can effectively contribute to operations in any capacity that best matches my skills and experience.

CORE COMPETENCIES

● Testing Cisco Unified Communications components (Voice products) like Cisco Call Manager on Cisco UCS and also on Cisco MCS, Cisco Unity, Cisco Unity Connection, Unified Presence, Cisco CME, Gateways and IP endpoints.

● Hands On Experience in testing Cisco Video Endpoints like EX90,EX60,E20,SX20,C90,C20,C40,C60, Movi and Products like Cisco VCS, Cisco MCU(4510), Cisco VCS Expressway.

● Experience & expertise in IP telephony configuration & troubleshooting.

● CCNA and CCNA Voice certified.

● Knowledge on Voice protocols like SIP, MGCP, SCCP, H.323 also on basic routing protocols like RIP, EIGRP, OSPF.

● Configuring and troubleshooting experience on Cisco routers and switches.

● Hands on experience on Cisco Routers and Switches,

● Basic scripting knowledge on TCL,

● Learning Japanese, ability to speak and read Japanese

● Completed Level 1 Certification in French Language in Alliance Francaise Madras

EDUCATION

Title of the Degree with Branch: B.E ECE

College/University: Prathyusha Institute of Technology & Management,

Thiruvallur

Year of Passing: 2011

XII standard(HSC)

Place of study : Sethu Bhaskara Matriculation Higher Secondary School, Pudur, Ambattur

Year of passing : 2007

X standard(SSLC)

Place of study : G. K. Shetty Vivekananda Vidyalaya Junior College, Ambattur

Year of passing : 2005

CERTIFICATIONS:

Certificate. Month & Year of Completion

1. CCNA. May 2012(3 years validity)

2. CCNA Voice August 2012(3 years validity)

TRAINING PROGRAMMES / WORKSHOPS ATTENDED:

Courses attended:

NPI Training in Cisco VCS X7.1

UCS Manager

Automation Training

Java

Unix

Tcl

TECHNICAL SKILLS

Testing

● Cisco Unified Communications components (Voice products) like Cisco Callmanager, Cisco Unified CME

● Wireless IP phones

● Cisco ATA

● Gateways and IP endpoints

● Tandberg and Cisco IP video phones

SX20

EX90

EX60

C90

C20

C40

C60

Cisco jabber for telepresence

■ Telepresence products

● Cisco VCS

● Cisco MCU 4510

● CUBE

● Microsoft Lync server and client Configuration

● IP telephony configuration & troubleshooting Cisco routers 3925 - 2800 and switches

■ Voice Protocols like SIP, MGCP, SCCP, H.323

■ also on other protocols like STP, RIP, EIGRP, OSPF

Tools

● TCL scripting, Unix, PERL

EXPERIENCE SUMMARY

EMPLOYMENT HISTORY

Name of the Company : HCL Technologies Limited

Designation : Software Engineer

Duration

From: 11 May 2011

To: 29 July 2013

Experience : 2 Years 3 months

PRIMARY PROJECT PROFILE

Project Title

Global Shared Services Group (GSSO)(previously called as ETSG-J)

Sub Project : Golden Bridge Japan (GBJ)

Duration : 2 Years 3 Months

Location : Chennai, India

Operating Systems: Win 2008 R2, Win XP, Win 7

Scripting Languages: TCL, Unix, Perl

PROJECT DESCRIPTION

VoIP Functionality and Solution Testing

The main objective of this project is to test the VOIP functionality. Testing interoperability of Fujitsu endpoints (PHS-AU & MBL-AU), analog phones with Cisco IP phones registered in Cisco Unified Communications Manager. As per Fujitsu’s requirement, multiple call features like Call transfer, Call forward, Conference, EM, Call back, MTP, G.711, G.729 codecs etc have been tested via H.323, MGCP, SIP and SCCP protocols. It involves Validating Test Cases, checking if it is automatable, and automating solution test cases to increase the efficiency of the test processes in line with GB automation team.High priority test scripts are run using MAF framework developed by automation team for subsequent release sets and the reports generated are shared with the client.

Video EFT Testing

The main objective of EFT testing project is to test the Features before CCO Release and find as many bugs as possible in the alpha, beta and EFT Releases and get the bugs fixed in advance before the next subsequent release for the benefit of EFT Customers and Cisco Japan Customers. The main objective of TROY Solution Testing is to test Cisco Telepresence Endpoints (C20, C90, EX90, EX60,SX20, E20, MOVI) with Cisco unified communications manager and Cisco VCS and various functionalities and call scenarios in a solution environment or set up and Uncover the Major Bugs that are hidden while performing a thorough Solution Test in our GBJ Solution Test Setup to stand up to the expectations of Our Cisco Japan Customers. Tested features like Video Call, Basic Call Features, Multi Site, Encrypted Calls, URI Dialing, Far End Camera Control, Presentation Sharing, Presence integration, Voice Mail Integration and OCS/Lync Integration with Cisco VCS for increased caller satisfaction through improved performance and gained knowledge for work expertise.

CAREER PROFILE

March 2013 – July 2013 HCL Technologies Limited

Title: Automation Test Engineer

Period: March 2013 – July 2013

Client: Cisco Systems Inc., Fujitsu., Japan

Protocols SIP, MGCP, H.323, SCCP

TOOLS USED

Operating System: Linux OS, Win 2003, Win XP, Win 7.

Scripting Lang : TCL,

Libraries Used : Modena, Camelot

Special Hardware Cisco MCS, UCS C series and B series (VMware)

Responsibilities

As a Automation Test Engineer

● Experienced in writing Test cases, review and documentation activities.

● Involved in Test bed setup activity for VOIP functionality testing.

● Preparing automation Test plan and call scenarios from CFDs.

● Automating system test cases using TCL, Camelot and Modena scripting language.

● Selenium IDE, in script creation for various call features, ad-hoc scenarios, and subsequent debugging to form effective Test Scripts.

● Creating Test cases and Uploading in TIMS

● Scripting the Test case in TCL and running it in Automation portal and Automation Server

● Recording the Results and updating the same in TIMS

● Running the Test script on various Test beds

● Attend weekly status meeting with the client.

Dec 2012 – March 2013 HCL Technologies Limited

Title: Automation Test and Technical Documentation

Period: Dec 2012 – March 2013

Client: Cisco Systems Inc., Fujitsu., Japan

Protocols: SIP, MGCP, H.323, SCCP

TOOLS USED(For Automation)

Operating System: Linux OS, Win 2003, Win XP, Win 7.

Scripting Language: TCL, Modena, Camelot

Special Hardware Cisco MCS, UCS C series and B series (VMware)

Responsibilities

As a Automation Test Engineer:

● Experienced in writing Test cases, review and documentation activities.

● Involved in Test bed setup activity for VOIP functionality testing.

● Preparing automation Test plan and call scenarios from CFDs.

● Automating system test cases using TCL, Camelot and Modena scripting language.

● Selenium IDE, in script creation, and subsequent debugging to form effective Test Scripts.

● Attend weekly status meeting with the client.

TOOLS USED(For Documentation)

Astoria CMS – Repository

xMetal Author Enterprise (XML Editor)

Web Publisher

Responsibilities

As a Technical Writer:

● Had a TOI in Technical Documentation as there was a dynamic need for a Technical Writer in our Team and offered an opportunity, took it up.

● Involved in Working with Astoria – A XML Based Cisco Proprietary Tool for Technical Documentation to generate Reports, Documents (PDF) .

● Publishing the documents in Web Publisher( A Tool where the reports are published for Stakeholders, Clients to review).

● Updating the Review Comments from Team and Preparing the Final Draft and sharing it to the Clients

● Raising Requests for Translation of reports

● Attend weekly status meeting with the client.

September 2012 - December 2012 HCL Technologies Limited

Title: VOIP Functionality Testing(Manual and Automation Test)

Period: September 2012 -December 2012

Client: Cisco Systems Inc., Japan

Protocols SIP, MGCP, H.323, SCCP

TOOLS USED

Operating System : Linux OS, Win 2003, Win XP, Win 7.

Scripting Language: TCL, Modena, Camelot

Special Hardware: Cisco MCS, UCS C series and B series (VMware)

Responsibilities

● Analyzing the Requirements and New Features and Preparing Requirement Analysis Presentation to client

● Involved in writing Test cases, review and documentation activities.

● Involved in Test bed setup activity for VOIP functionality testing.

● Manually Testing the Feature Test cases for the presence of any critical bugs

● Scheduling automation activities and sharing the plan with stakeholders, updating the team wiki.

● Preparing automation Test plan and call scenarios from CFDs.

● Automating system test cases using TCL, Camelot and Modena scripting language.

● Selenium IDE, in script creation, and subsequent debugging to form effective Test Scripts.

● Attend weekly status meeting with the client.

● Inventory tracking.

April 2012 to October 2012 HCL Technologies Limited

Title Video EFT testing (April 2012 – September 2012) and

TROY 9.0 Solution Testing (September 2012 – October 2012)

Component: Video Communication Server and VCS Expressway, Cisco Telepresence Codec C90 and Quick Set C20

Period: April 2012 to October 2012

Client: Cisco Systems Inc., Japan

Project Description

Technologies: Voice and Unified Communications, Cisco Telepresence

Project

Location Chennai, Tamil Nadu, India

Responsibilities

● VCS And C series Endpoints product investigation and setting up of integrated system test bed on a VMware environment using Esxi 4.0.

● Created Test Plan for Skill Based Routing, Call Monitoring,

● Gone Through New Features Of TC 6 and VCS X7.1 and the recent release X7.2

● Test Case execution in parallel with the development team (Functionality, Interoperability & GUI Testing).

● Gave demonstration and presentations to the client (CJ) on the application.

● Designing topology

● Reported 10+ Issues on New Features and 7 Bugs On the major Issues

● Defect Reporting and Tracking.

● Report generation.

● Regular Upgradation of C20/C90 once the New Build is released

● Configured for Enabling Calls from CUCM to VCS Site B

● Taking Regular Backup of the Configurations in C20/C90

● Configuring new features like Media Trace and TC Console

● Configured for CUCM Encryption and faced a FQDN Issue that has a Work Around

● Involved in loading CUCM Image for SME Set Up In Unified Lab

● Integration of Cisco VCS with Lync Server and testing as a solution from Lync-VCS and VCS-Lync.

September 2011 to April 2012 HCL Technologies Limited

Title: ETSG-J System testing – VOIP

Component : Cisco Unified Communication Manager Express

Period: September 2011 to April 2012

Client : Cisco Systems Inc., Japan

TOOLS USED

Operating System : Appropriate IOS for the Router

Hardware Used: 3925 Cisco Router and 2821 Cisco Router, Switch

Technologies: Cisco Voice and Unified Communication

Project Location Chennai, Tamil Nadu, India

Responsibilities

● Actively involved in project requirement analysis, Test Plan creation, Test case review, Test bed setup on Cisco 3945 Router for CME, Cisco 2821 Router for a dedicated SIP CME Setup, ATA 187 and documentation activities.

● Added Wireless Endpoints in CME 9.0 and many IP Phones like 89XX,99XX,79XX,69XX Phones in CME and SIP CME Site and tested phones for functionality

● Test Case execution (Functional, Interoperability & GUI Testing), Tested Features Like Mixed Shared Line Support, Single Number Reach, Extension Mobility

● Included SIP, SCCP, MGCP and analog endpoints for testing end to end call scenarios (inter-cluster and intra-cluster).

● CME GUI Testing

● Performed Solution set Upgrade path testing.

● Defect Reporting and Tracking using CDETS.

● Troubleshoot Issues with CME GUI,Loading IOS, Firmware files and in registering Endpoints in CME Setup for Unified Lab

● Filed 2 Defects in ATA 187 in CME 9.0

PERSONAL PROFILE

Name: Aarthi Sukumar

DOB: 22-09-1989

Sex: Female

Marital Status: Married

Nationality: Indian

Languages Known: English, Tamil, French, Japanese

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