Customer Service Representative
Resume:
KELLY FLOWERS-CAPECE
New Castle PA 16101
Cell Phone 724-***-****
*************@*****.***
KEY SKILLS
Office Skills: Computer Skills:
Telephone and front desk reception Microsoft Word
Customer Service Microsoft Works
Filing WordPerfect
Data Entry Microsoft PowerPoint
Legal Transcription Micro MD
Medical Terminology EMR
ICD 10
EXPERIENCE
Liberty Mutual
New Castle, PA
Dec 2015-October 2016
State Licensed Customer Service Representative
Customer service
Handle high call volume
Computer, grammar and multitasking skills
Resolve customers' service or billing complaints
Answer customers inquiries regarding home and auto insurance policies Circulatory Center
Youngstown, PA
June 2015-December 2015
Patient Service Specialist
Schedule and confirm patient appointments, check up's and physician referrals. Check insurance eligibility; verify authorizations Contact patients to resolve past due accounts
Investigate accounts and start the collection process Answer inquires by phone involving patient accounts and insurance benefits Giant Eagle Pharmacy
New Castle PA
March 2015 – June 2015
Pharmacy Technician
Assist patients with pharmacy care issues
Process new and refill prescriptions
Data entry
Daily operations for the pharmacy including answering phone calls, taking customer orders, and maintaining cleanliness of store
Coventry Healthcare
Cranberry, PA
September 2011 – January 2014
Customer Service Representative
Customer service
Handle high call volume
Computer, grammar and multitasking skills
Claims
Benefits
Problem solving
United States Postal Service
New Castle, PA
September 2008 – May 2010
Automation Clerk
Assist and Operate machinery
Process mail in an efficient and timely manner
Ensure mail is ready to be delivered and on the dock to be transported to its designated routes Manual breakdown of mail/flats
Lawrence County Association for Retarded Citizens
New Castle, PA
November 2007 – September 2008
Personal Care Aide
Light housekeeping
Assisted residents with daily living
Administered medication
Law Office of E. Brandt Bythrow Jr.,
New Castle, PA
February 2003 – November 2007
Legal Secretary
Welcomed guests and clients by greeting them in person or on the telephone; answering or directing inquiries
Maintains attorney calendar by planning and scheduling conferences, teleconferences, dispositions, and travel; recording and monitoring court appearance dates, pleadings, and filing requirements
Transcription, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics; coordinating case preparation.
Maintained client confidence by keeping client/attorney information confidential Lawrence County Government Center – Public Defender’s Office New Castle, PA
June 2003 – November 2005
Legal Secretary
Welcomed guests and clients by greeting them in person or on the telephone; answering or directing inquiries
Maintains attorney calendar by planning and scheduling conferences, teleconferences, dispositions, and travel; recording and monitoring court appearance dates, pleadings, and filing requirements
Transcription, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics; coordinating case preparation.
Maintained client confidence by keeping client/attorney information confidential Represented attorney’s by communicating and obtaining information; following-up on delegated assignments; knowing when to act and when to refer matters to attorney EDUCATION
Butler Community College
Medical Coding & Billing 2014-2015
Erie Business Center – South Campus
Associates Degree, Secretarial Science 2003
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