Post Job Free

Resume

Sign in

Customer Service Representative

Location:
Pittsburgh, PA
Posted:
February 18, 2017

Contact this candidate

Resume:

KELLY FLOWERS-CAPECE

*** *. ***** ******

New Castle PA 16101

Cell Phone 724-***-****

acyv02@r.postjobfree.com

KEY SKILLS

Office Skills: Computer Skills:

Telephone and front desk reception Microsoft Word

Customer Service Microsoft Works

Filing WordPerfect

Data Entry Microsoft PowerPoint

Legal Transcription Micro MD

Medical Terminology EMR

ICD 10

EXPERIENCE

Liberty Mutual

New Castle, PA

Dec 2015-October 2016

State Licensed Customer Service Representative

Customer service

Handle high call volume

Computer, grammar and multitasking skills

Resolve customers' service or billing complaints

Answer customers inquiries regarding home and auto insurance policies Circulatory Center

Youngstown, PA

June 2015-December 2015

Patient Service Specialist

Schedule and confirm patient appointments, check up's and physician referrals. Check insurance eligibility; verify authorizations Contact patients to resolve past due accounts

Investigate accounts and start the collection process Answer inquires by phone involving patient accounts and insurance benefits Giant Eagle Pharmacy

New Castle PA

March 2015 – June 2015

Pharmacy Technician

Assist patients with pharmacy care issues

Process new and refill prescriptions

Data entry

Daily operations for the pharmacy including answering phone calls, taking customer orders, and maintaining cleanliness of store

Coventry Healthcare

Cranberry, PA

September 2011 – January 2014

Customer Service Representative

Customer service

Handle high call volume

Computer, grammar and multitasking skills

Claims

Benefits

Problem solving

United States Postal Service

New Castle, PA

September 2008 – May 2010

Automation Clerk

Assist and Operate machinery

Process mail in an efficient and timely manner

Ensure mail is ready to be delivered and on the dock to be transported to its designated routes Manual breakdown of mail/flats

Lawrence County Association for Retarded Citizens

New Castle, PA

November 2007 – September 2008

Personal Care Aide

Light housekeeping

Assisted residents with daily living

Administered medication

Law Office of E. Brandt Bythrow Jr.,

New Castle, PA

February 2003 – November 2007

Legal Secretary

Welcomed guests and clients by greeting them in person or on the telephone; answering or directing inquiries

Maintains attorney calendar by planning and scheduling conferences, teleconferences, dispositions, and travel; recording and monitoring court appearance dates, pleadings, and filing requirements

Transcription, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics; coordinating case preparation.

Maintained client confidence by keeping client/attorney information confidential Lawrence County Government Center – Public Defender’s Office New Castle, PA

June 2003 – November 2005

Legal Secretary

Welcomed guests and clients by greeting them in person or on the telephone; answering or directing inquiries

Maintains attorney calendar by planning and scheduling conferences, teleconferences, dispositions, and travel; recording and monitoring court appearance dates, pleadings, and filing requirements

Transcription, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics; coordinating case preparation.

Maintained client confidence by keeping client/attorney information confidential Represented attorney’s by communicating and obtaining information; following-up on delegated assignments; knowing when to act and when to refer matters to attorney EDUCATION

Butler Community College

Medical Coding & Billing 2014-2015

Erie Business Center – South Campus

Associates Degree, Secretarial Science 2003



Contact this candidate