Manager Customer Service

Adam J. Harrington

** ******* **, ********, ** **135 978-***-**** acyuzo@r.postjobfree.com

OBJECTIVE To continue my education and obtain a position in management that will allow me to utilize my knowledge in data entry, financial operations, and entrepreneurship, with the opportunity to obtain my M.B.A.

EDUCATION University of Massachusetts Amherst B.S. 2013

Major: Environmental Science Minor: Economics GPA: 3.0

Relevant Courses: Business Law, Economic Methods, History of Economic Thought, Macroeconomics, Marxian Economics, Microeconomics

EXPERIENCE Merchandise Security Manager

June ’09-Present RocketDrop Inc., Salem, NH

Coordinate the administration of product orders, understand customer needs, and guarantee delivery of company's commitment

Help establish customer relationships, which has helped the company to become the leading US wholesaler and distributor of the Apple iPhone

Manage financial bookkeeping for the company using QuickBooks

Manager

April ‘08-Sept ‘13 Max’s Country Golf, Tyngsboro, MA

Assure business runs smoothly, while supplying strong sense of customer service

Interview and hire qualified employees

Process all customer transactions

Supervisory duties to guarantee no customers cause problems resulting in personal injury

Legal Intern

Dec ‘12-June ‘13 Dunn & Phillips, P.C., Amherst, MA

Provide administrative support for our attorneys in court and in the office

Conduct legal research and draft documents involving constitutional laws

Regularly conduct client consultations

Hospital Volunteer

June ‘05-Sept ‘07 V.A. Hospital, Bedford, MA

Helped in different departments where assistance was needed: Computer Lab, File Room, Greenhouse, IT Department

Volunteered extra hours when staff was short-handed

Participated in several activities in order to get patients involved

ADDITIONAL Computer Skills

BACKGROUND Microsoft Office- Word, Excel, Access, Outlook, Power Point; STATA; Adobe Writer/Photoshop; Research Databases; QuickBooks; MATLAB; Data Entry, GIS

Clubs

Students Against Destructive Decisions (S.A.D.D.), Vice President of Global

Issues, Pre-Law Club, Debate Club, UMass Intermural Football and Basketball

Awards

American Legion Scholarship, 2008 Conversational Spanish Award, Dean’s List Fall 2009, Fall 2011, Spring 2012, and Spring 2013, Google Data Analysis Certification

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