Consuela Gibson

**** ******* ***** #***, *********, IL 605017

Mobile: 331-***-****

acyuzj@r.postjobfree.com

Human Resources Administrations Professional

Career Objective

Creative, expert organization, team player with strong communication skills and a positive attitude seeks position as a Human Resources Professional.

Professional Profile

Experience in Human Resources organizational communication and administrations, Customer Service, and developer of professional environments.

Expert in organizational responsibilities with excellent communication skill; strong interpersonal and people skills

Creative skills for implementing new formats for company documents.

Superb attention to detail, outstanding organizational, writing, analytical and cognitive skills; reliable and accountable in a fast-paced environment.

Education Accomplishments

Kaplan University - March 2013

Bachelor of Science in Communication/Human Services

GPA 3.5/National Society of Collegiate Scholars

Professional Experiences

SITE ADMINISTRATIVE ASSISTANT Oct 2015- Feb 2017- PYRAMID CONSULTANTS (AMDOCS), Bensenville, IL

Act as the point of contact between the executives and internal/external clients

Undertake the tasks of receiving calls, take messages and routing correspondence

Create processes for smoother work flows

Handle requests and queries appropriately

Proactive and responsive to requests with follow-ups for internal employees

Maintaining executives schedule, arrange meetings and appointments and provide reminders

Run errands

Make travel arrangements/travel expenses/gift & hospitality expenses

Monitor/purchase office supplies/

Monitor and update reports daily

Point of contact for Onboarding/Off boarding process

Delivery of credentials and new hire documents

Develop and carry out an efficient documentation and filing system

Producing and corresponding reports, and maintaining and updating office records

Shows good judgment, confidentiality and tact in handling sensitive and confidential documentation

Proven ability to use computers for word processing, spreadsheet, database management, and other applications

Willingness to learn company applications quickly and accurately

Demonstrates ability to prioritize and manage multiple assignments in a fast-paced environment to meet deadlines effectively through excellent time management and organization skills

HR COORDINATOR……January – July 2015 - ROSE INTERNATIONAL (Navistar, Inc.), Lisle, IL

Audit, compile and sort over 8,000 personnel files for electronic transfer

Update personnel files for 300 locations

Scan/upload highly confidential files into Oracle/IPM

Completes other projects and duties as assigned

ENROLLMENT COORDINATOR……July – November 2014 - RANDSTAD (EmCare, Inc.), Lombard, IL

Assist with the development and implementation of the enrollment process for external inquiries regarding enrollment in insurance programs

Oversee data integrity of member enrollment records

Perform research and correct errors in membership and contract data output

Identify and resolve complex issues including information change updates

Correspond with insurance companies on the status of physician’s enrollment processes

Follow-up calls to practitioners for all outstanding enrollment packets received in a timely manner

Generate enrollment packets for billing contracts for physicians and nurses

Prepare all applications for signature and completion from physicians and nurses

Prepare cover letter to accompany documents to be sent out

Prepare all Federal Express mailing envelopes and returns

Complete enrollment process in excel internal sources with data entry correspondences

ADMINISTRATIVE ASSISTANT ……October 2011 –July 2012 - ACCOUNTING SERVICES, Orland Park, IL

Create filing system and all new administrative processes for new business

Upload new files into excel

Create electronic files

Organize and compile files for storage

HR ADMIN COORDINATOR/INTAKE COORDINATOR ……February –August 2011 - OFFICE TEAM (Aramark), Oakbrook, IL

oPerform research and correct errors in membership and contract data output

oComplete manual corrections ensuring synchronization with internal systems, including merging and voiding member records

oIdentify and resolve complex issues including information change updates

oCorrespond with insurance companies on the status of physician’s enrollment processes

oFollow-up calls to practitioners for all outstanding enrollment packets received in a timely manner

oGenerate enrollment packets for billing contracts for physicians and nurses

oPrepare all applications for signature and completion from physicians and nurses

oPrepare cover letter to accompany documents to be sent out

oPrepare all Federal Express mailing envelopes and returns

oAudit employee files and I-9s – Active and Terminated

oPrepare reports

Human Resources Administrative Assistant …..November 2007 – December 2010 - OSO BIO-PHARMACEUTICAL MANUFACTURING, LLC, ALBUQUERQUE, NM

Maintain employee records, files and the human resource office systems to compliance standards

Assist in carrying out various Human Resources programs and procedures and all administrative tasks

General office administrations

Maintain administrative forms and manuals

Conduct New Hire Orientation; format and process Offer letters

Maintain HR Information System records and compile reports from database as needed

Schedule Executive meetings /Manage calendars

Maintains contact with customers and outside vendors

Prepare summaries/reports for FMLA/STD, Worker’s Comp claims, interact with insurance companies

Assist in the administration of medical, dental, life, and long-and short-term disability insurance plans, voluntary life and disability plans, flexible spending accounts and 401(k) plan

Execute benefits administration to include claims resolution, change reporting, and approving invoices for payment, edit/updated FMLA/STD reports, mailing out new benefits information to site, calling in injury reports, provide weekly FMLA/STD reports

Provide DOT (date of termination), salary, current positions, date of hire information upon request

Coordinate the timely submission of benefit plan enrollment forms to carriers and the maintenance of on-line enrollment systems

Recreate formats for Human Resources documents (internal/external job applications, performance management review forms, disciplinary forms, etc.)

Audit employee files (active and terminated)

Account Representative ……May 2005 – November 2007 - NORTHWESTERN MEDICAL FACULTY FOUNDATION, CHICAGO, IL

Review patient bills for accuracy and completeness and obtain any missing information

Post payments and rejections to patient’s account

Knowledge of insurance guidelines especially Medicare and state Medicaid

Follow up on unpaid claims within standard billing cycle timeframe

Check each insurance payment is for accuracy and compliance with contract discount

Call insurance companies regarding any discrepancy in payments if necessary

Business Owner/Licensed Cosmetologist……September 1996 –November 2007 - SILKY REFLECTIONS HAIR SALON, CHICAGO, IL

Advertise and market business through promotions, flyers, hair shows

Determine individual need of customer

Present presentations of products and services

Inform clients of different promotions business offers

Provide product knowledge to clients

Handle the responsibilities of conducting research and solving problems

Assist clients on account information

Provide a professional and comfortable atmosphere for superior customer service

Ensure prompt delivery of products and services to the customers

Order office supplies, inventory tracking equipment and coordinating group calendars

Handle the tasks of providing crucial administrative support in a confidential nature

Prepare reports, managing records and follow-up of customers

Education/Development courses

Administrative Assistant Professional Course 2014

Professional In Human Resources (PHR) Course 2014

Fundamentals of Human Resources Course 2014

B.S. Communication/Human Services, Kaplan University, 2013

Professional Administrative Assistant Development Course 2010

The Indispensable Administrative Assistant seminar 2010

National Society of Collegiate Scholars/GPA: 3.5

Software Applications

Edison, Web Interchange, Citrix, Outlook, Microsoft Office 2013, Oracle/IPM, People Soft HRMS, HRIS, SharePoint

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