Customer Service Manager

*** ******** **** 706-***-****

Grovetown, GA **813 *************@*******.***

EXECUTIVE OPERATIONS PLANNING & CUSTOMER SUPPORT PROFESSIONAL

PROFILE

As a Operations Customer Relations Manager with 15+ years of successful experience in Operations Support, Program Management, and Customer Service Support operations, along with experience as an Operations and Project Manager. I am able to adapt and handle all aspects of business operations and discuss and interface with all levels of operations and management of work packages with computerized planning activities and management systems tracking. Strong leadership qualities in: training, quality assurance, logistical solutions, planning, customer service, and strategic leadership. Coordinate operational practices and strong group dynamics. I am an enthusiastic team player with strong work ethic, resolving work package restraints and advanced complex problem solving skills as well. Excelling at cutting costs, streamlining operations, and collaborates seamlessly with staff to identify new potential foundation, individual, private, corporate, school and other organization partners as an outreach coordinator. I have a working knowledge of step- by-step work instructions to implement maintenance activities for work control execution along with the skills to understand and interpret blueprints, schematics and drawings of electrical and mechanical documents through my experience of home and church construction.

CORE SKILLS

Operations Management

Human Resources Management

Office Management

Contract Negotiation

Strategic Planning

Inventory Management

Market Research

Data/Trend Analysis

Sales

Recruiting

Vendor Sourcing

Budgeting

Scheduling

Problem Solving

Quality Assurance/Control

Procurement

Project Management

Government Purchase Card (GPC)

RELEVANT EXPERIENCE

Service Support Operations

Demonstrates excellence in both oral and written communications. Knowledge of external communications and cultivation techniques are essential.

A high degree of integrity in dealing with confidential donor, supported family and financial information.

Ability to coordinate all aspects of an event including - logistics, correspondence, financial reports and printed materials.

Ability to coordinate and lead committee meetings.

Proficiency in Microsoft Office.

Developing the Corporation’s annual business plan and obtaining the approval of the Board, including the financial and budget requirements to achieve that plan and for delivery of results against that plan.

Complying with applicable legal, regulatory, ethical, The Father’s Heart Code of Business Ethics and Conduct, and other corporate compliance requirements.

Managing business operations and service delivery in the Corporation’s key lines of business to meet the strategic goals and objectives of the Corporation.

Partnering with diverse communities to establish an inclusive organizational culture.

Purchasing Manager for $9.5M of assets; improved turn-around time for the ordering/purchasing of multiple orders over a 41 months period; ensured timely processing and 100% accountability

Established/monitored specific supply chain-based performance measurement systems; identified deficiencies/weaknesses; resulted and developed corrective action of the overall processes

Knowledge of cost/price analysis and subsequent audit functions in sufficient/ample detail to detect inconsistencies in cost proposals; prepared and measured results of reports/information

Analyzed information/evaluated results/reports to choose the best possible solution for problems

Maintained extensive electronic records/physical files of all transactions of orders/purchases for past performance/cost analysis for future purchases; ensured best value for procuring decisions

Submitted weekly status reports of requests, purchases, and costs; coordinated shipment and delivery of goods/services; ensured approval for receipt/acceptance of the items on the invoice

EMPLOYMENT HISTORY

The Father’s Heart President & CEO 03/2015 to Present

New Beginnings Outreach Operations Coordinator 05/2008 to Present

Lockheed Martin, Project Mgmt. /Planning Ops 01/2014 to 03/2015

EPS Purchasing/Logistics Manager 05/2010 to 12/2013

US Army Medical Mgmt. /Recruiter 11/1988 to 12/2009

EDUCATION & TRAINING

Brenau University, Martinez, GA B.S., Business Administration August 2016

Jimmy Evans, Marriage on the Rock Certified Facilitator November 2016

United, Family Dynamics Institute Certified Facilitator January 2014

US Army Fort Gordon, GA Lean Six Sigma Yellow Belt November 2011

US Army Fort Belvoir, VA Gov’t Purchase Card Training September 2008

US Army Fort Sam Houston, TX Army NCO Advanced Training September 2007

US Army Fort Jackson, SC Recruiter School November 2003

US Army Vilseck, GE Instructor Training August 2001

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