Sales Manager

Driven management professional with extensive capability in leading and executing successful operational growth strategies and a passion for developing meaningful partnerships & scalable solutions to fuel organizational growth. Skilled at effectively interacting with all levels of an organization and navigating complex environments, while managing conflicting priorities & deadlines and driving organizational growth.

WORK EXPERIENCE

Edmunds.com, Santa Monica, CA June 2015 – present

At Edmunds we’re driven to make car buying easier. As one of the most trusted review sites on the Internet, almost 19 million visitors use our research, shopping and buying tools every month to make an easy and informed decision on their next car.

Manager, Operations and Dealer Initiatives

Lead a team of Account Managers as they support our dealers and sales team in the fulfillment of contracts and maintaining dealer relationships while simultaneously managing a team of three Product Specialists as they handle product escalations and department trainings on new products.

As acting project manager, partner with product development to launch new digital advertising products, including training sales and operations, developing processes to support the products and customers, and communicating market trends and results to management.

Present and lead trainings at divisional meetings to groups of ~250 people.

Develop and maintain strong relationship with sales management and field staff to facilitate cross-functional collaboration and proactively develop strategies for improved sales & service in aligned regions.

Serve as internal liaison between external vendors, product, sales, sales operations, sales training, and operations to launch & training on new products and digital advertising solutions for dealers.

Monitor operational and sales metrics and support processes to identify opportunities for improvement, while ensuring the day-to-day functions run smoothly.

Analyze existing processes for opportunities to drive efficiencies through process improvement.

DRENCHED Fitness, LLC, Westlake Village, CA May 2013 – June 2015

DRENCHED Fitness is a dynamic startup fitness and nutrition company based in Southern California. Started from the ground up, this first-in-its-class studio focuses on bringing the complete package in health and wellness by fusing one-of-a-kind workouts with nutrition education and specially designed ready-to-eat meals.

Director of Operations & Sales Strategy

Oversee diverse team of 24 cross-site members, consisting of administrative, studio management, and trainer staff, ensuring the studio and retail operations smoothly.

Oversee planning and execution of all events, coordinating internal resources, external vendors, and building relationships and garnering support and relationships with health & wellness organizations in the community.

Responsible for all marketing and sales, as well as digital and social media.

Streamlined sales process and increased total sales revenue by 41%, year over year.

Cut operational costs through vendor management by reducing redundancies, renegotiating contracts and implementing SLAs with vendors to ensure timely response and delivery to increase profits by 17% year over year.

Identify and develop KPIs for both vendors and employees to ensure organizational goals were effectively being met.

Developed strategic relationships and business partnerships within the industry to enhance our member experience.

Partner with executive leadership team in developing and implementing strategic growth strategies and budgets on both an organizational and retail location level.

Developed and implemented HR strategies for the organization to ensure all personnel related operations were up-to-date and compliant with current labor laws, reducing liability exposures and preventing lawsuits, while elevating the caliber of the team through improved hiring practices.

Ideal Living Management, Sherman Oaks, CA June 2011 – May 2013

Ideal Living Management (ILM) is a consumer goods company specializing in housewares and home environment products based in the Los Angeles Metropolitan area.

Domestic & Catalog Sales Manager

Managed all catalog sales accounts as well as domestic accounts to maximize sales revenues and met corporate objectives, resulting in 31% growth of book of business, year over year.

Collaborated with VP of Sales in establishing and executing on sales goals for the company.

Partner with Sales Operations to analyze and optimize portfolio performance while ensuring customer satisfaction through well executed logistics management.

Solely responsible for planning and coordinating annual sales conference attended by domestic and international sales team, as well as domestic and international sales representatives, key executives, and strategic partners.

Presented at sales conferences to audiences of 75-100 sales executives and reps on target market strategy, new product innovations, and annual sales objectives.

As acting project manager, oversaw the launch of multiple home environment products, managed the projects from conception to production, including managing a team of product developers, international factory liaisons, graphic and packaging designers, and logistical/fulfillment personnel, ensuring product delivery times were met and new products launched on schedule.

Full-Time Student, Moorpark, CA September 2009 – May 2011

Exited corporate workforce to focus on professional development by pursuing higher education as a full-time student.

Hartwell Global, Westlake Village, CA May 2008 – August 2009

Hartwell Global is full service staffing augmentation, direct placement recruiting support firm offering recruiting, placement, and payroll services in a variety of specialized industries.

Sales/Account Manager

Grew business by establishing new strategic partnerships, as well as build long-lasting business relationships with established accounts.

Worked directly with executive management to develop strategic growth plans for the company.

Managed a team of eight technical recruiters, including involvement in distribution of assignments, evaluations, performance reviews, and disciplinary action, as well as interviewing, hiring, and training.

Partnered with hiring managers to determine main attributes and requirements of requisition and oversaw recruitment and evaluation of candidates against my client’s position requirements, resulting in increased client satisfaction and retention.

Earned top sales award four consecutive months for overall top sales and increased sales and placement rates by 24% across key accounts.

Countrywide Insurance Group, Simi Valley, CA March 2005 – April 2008

A fully owned subsidiary of Countrywide Home Loans, Countrywide Insurance Group was a nationwide insurance agent as well as carrier (Balboa Insurance Group).

Sr. Research Specialist/Trainer & Jr. Instructional Designer

Consistent top producer in the research unit, resolving the highest number of customer-related issues and inquiries on a daily, weekly, and monthly basis.

Assisted the Training department in designing training modules for Operations and Business Partners.

Conducted classroom training and led onboarding process for newly hired employees

EDUCATION

University of La Verne, Los Angeles, CA 2017

Bachelor of Science in Business Administration

References available upon request

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