Project Manager Information Technology

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**** **** **** ** *** Isles Parkway, Minneapolis, MN 55416 • Home: 612-***-**** • ****.****@******.***

Professional Summary

Collaborative Project Manager emphasizing Professional Services.

Comprehensive background includes 6 years in project planning, development, and implementation. Strong IT and Health IT experience. Sales mentality with excellent people skills.

Skills

Project planning and development Dedicated team player

Procedure development Persuasive

Advanced problem solving Motivated

Business process re-engineering Flexible

Oracle, Microsoft products, hardware & software Employee relations

CRM and PM software Personable

Work History

Customer Relationship Manager, 07/2015 to 01/2016

Imation, Inc

Built strong relationships with internal and external stakeholders.

Wrote Statements of Work for professional services projects.

Created, documented, and improved processes for professional services at all levels

Worked on up to 5 projects at one time with varying timelines

Took over management of an existing project, lead it to successful closure, in the face of chaotic lack of prior

management and an extremely difficult customer with a hard timeline saving them from SEC penalties.

Directed all phases of Data Migration projects, from Project Kickoff to Support Transition.

Drafted deliverables each week such as weekly status reports and weekly forecast reports.

Spearheaded Support Contract Project, resulting in increased service support plan renewal.

Developed one executive presentation and report monthly to facilitate project evaluation and process

improvement.

Recommended process and systems improvements such as shared calendars allowing for better time and

resource management.

Defined clear targets and objectives and communicated them to other team members.

Monitored timelines and flagged potential issues to be addressed.

Collaborated with the Technical Sales department to maximize efficiency at customer sites during

implementations.

Field Support Specialist/Technical Services Professional, 01/2011 to 06/2015

ProVation Medical

Implemented ProVation Medical Software at client sites.

Configured and tested Medical Imaging Devices to ensure compatibility.

Trained Clinicians on documentation software.

Trained new Field Specialists and wrote procedures for future hires.

Upsold additional software products and services while engaged with customers.

Supported hardware and software integral to ProVation products

Dedicated to ensuring successful projects which sometimes required non stop work up to 48 hours at a time.

Educated myself about clinical workflow needs in a hospital/ASC environment.

Reported on implementation process and process improvement.

Drafted post project reports.

Collaborated with Account Managers and Project Managers to ensure a smooth implementation process.

Managed the implementation process, ensuring all requirements and expectations were met and exceeded.

Created strong relationships with customers.

Service Request Analyst II, 01/2008 to 01/2010

MoneyGram

Trained new employees in processes and procedures in my capacity as a senior analyst.

Acted in a supervisory capacity directing coworkers during high volume times.

Performed large scale Knowledge Base conversion.

Provided remote device support - BES, Windows Mobile Engaged in process improvement and change

management

Created process and Knowledge Base documentation.

Exceeded the department average in efficiency metrics monthly.

Support Center Analyst, 04/2007 to 08/2007

Old Republic National Title Insurance Company

Supported over 70 different software applications.

Improved support processes.

Created Knowledge Base documentation.

Systems Administrator, 01/2005 to 01/2007

Lurie, Besikof, Lapidus & Co

Trained new employees.

Increased support efficiency by almost 50%.

Managed and deployed over 100 hardware and software systems.

Determined hardware and software requirements.

Performed purchasing duties including pricing and negotiation.

Wrote procedures and technical documentation.

Education

Bachelor of Science: Information Technology, September 2004

Minnesota School of Business -

MBA: Business Development & Accounting,

TBD -

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