Customer Service Representative
Resume:
NACOLA JEFFERSON
Baltimore, MD.21218
*.*********@*****.***
Professional Summary
Office Management, Financial Management, Human Resource Management, Accounts Payable, Accounts Receivable, Payroll, Benefits, Administrative Support, Excellent Customer Service, Detail Oriented, Self Motivated, Professional, Medical law and ethics.
Technical Skills
Microsoft Office including Word, Access, Microsoft Amalgam Excel, PowerPoint, Works, AdvantX computer system, EClinical Works (ECW), Centricity, Medical Management Medical computer system, RealMed insurance verification system,Transcription, Certifications Blood Pressure CPR/ AED NCMOA, Asepsis and hand washing, Urinalysis, billing & coding
Education
•Medical Office Assistant Certification, Medix Towson, Towson MD 2011
•CCBC, Dental Radiology
•Medix, Dental Assistant
Professional Experience
Franklin Square Hospital-Primary Care Center
register patients, verify insurance, answer phone, File and fax documents, create patient charts, encounters, Collect payment, Provided administrative support to management, Scheduled appointments, Medical Records
Actively participates in workflow modification sessions and utilizes workflow
billing and coding
schedule appt
Set patient up with MedStar patient portal
On ASSIGNMENT INC,
on assignment contracted to Med Star Health-Maryland
June 2011-March 2012
St. Agnes Hospital (SETON MEDICAL GROUP)- Patient Service Representative II
MedStar (MPP) Olney – Patient Service Representative II
MedStar (MPP) Dundalk – Patient Services Representative II
register patients, verify insurance, answer phone, File and fax documents, create patient charts, Operated office and postage machines, Collect payment, Provided administrative support to management, Scheduled appointments, Medical Records
Actively participates in workflow modification sessions and utilizes workflow
TEKSYSTEM INC,
Centricity Go-Live Support Trainer
TekSystems contracted to MedStar Health- Linthicum, Maryland
February 2011 – April 2011
Responsible for following and reinforcing a practice workflow and support of the EMR application.
This position is comprised of 100% support of previously implemented functionality.
The Clinical Applications Specialist serves as a bridge between the Implementation Analyst and the members of the clinical practice team.
Actively participates in workflow modification sessions and utilizes workflow to support end users.
Actively participates in demonstrating the application with tools provided and performing other implementation tasks.
Attend training and continuing study sessions to learn the functionality of the core EMR modules.
Participate in the preparation and review, with the implementation team and clinical subject matter experts, of an enterprise design which will represent an improved clinical workflow and eliminate current state paper-based processes.
Assist in problem resolution.
Support the management and documentation of the overall EMR configuration methodology, adhering to configuration standards.
Baltimore spine center-Lutherville, MD
Medical Office Assistant (Externship)
2010 to 2011
register patients, verify insurance, answer phone, File and fax documents, create patient charts, Operated office and postage machines, Collect payment, Provided administrative support to management, Scheduled appointments, Medical Records
LandAmerica Financial Group (Lender Services Division) – Owings Mills, MD
Executive Assistant
2007 to 2009
Office Management
•File and fax documents, make travel arrangements, and manage phone system.
•Manage tracking of wireless devices such as Sprint broadband cards and Blackberry Passport.
•Manage supplies and ordering process.
•Manage the alarm system
•Manage the office relocation
•Process Payroll
Financial Management
•Track Accounts Payable and Accounts Receivable. Provide audit trail for invoices received and paid.
•Ensure checks are produced in a timely fashion.
•Manage time tracking for software development projects.
HR Management
•Update and secure storage of employee personnel files.
•Process employee expense reports.
•Manage new hire process, write biographical sketch of new hires, and provide new hire training.
•Process I9 forms, secure access forms, and deposit forms.
•Order business cards, set-up email accounts, and other miscellaneous administrative tasks.
•Manage termination process checklist and return of company assets.
•Set up new employees in the alarms system
Baltimore County Government (Permits & License Department) – Baltimore, MD
Office Assistant
2006 to 2007
•Responsible for office management while adhering to appropriate methods and procedures.
•Composed letters and memos, performed data entry, and created spreadsheets.
•Operated office and postage machines.
•Set up and maintained paper and electronic filing systems.
•Followed County and departmental rules and regulations.
•Responded appropriately to inquiries from the public.
•Established and maintained effective working relationships.
Victor Graphics (Printing Company) – Baltimore, MD
Administrative Assistant
2005 to 2006
•Provided administrative support to management.
•Scheduled appointments, coordinated calendars, and made travel arrangements.
•Collected, assembled, and summarized information and data for use in high-level conferences.
•Prepared reports for supervisors.
•Coordinated and tracked written materials for presentation to management.
•Organized and maintained office files, records and direction.
•Coordinated arrangements for conferences including space, time, travel, and people.
•Prepared and distributed badge identification for visitors and processed information requests for various files while maintaining appropriate controls.
•Maintained time and attendances records and performed special projects/task as assigned.
Harbor Side Healthcare Harford Gardens – Baltimore, MD
Payroll/AP Coordinator
2004 to 2005
•Maintained timesheets and posted daily records of full-time, part-time and intermittent status of employees.
•Audited records for completeness and accuracy, and resolved discrepancies.
•Maintained data for each assigned employee and recorded weekly earning, accumulation and use of leave, reason for transfers, and terminations.
•Processed payroll, and sorted and filed all documents related to payroll action section.
•Incumbent oriented new timekeepers to timekeeping policies and procedures.
•Researched, analyzed, and provided recommendations on employee payroll issues to management and program offices.
•Reviewed, evaluated and modified program policies and accounts to ensure compliance with regulatory requirements.
•Identified pay discrepancies and areas for improvement.
•Compiled, developed, and presented a variety of accounting, budget and financial data, statements, reports, and other information to headquarter offices.
•Coordinated requirements with other Government organizations, Contractors and Union infrastructure.
•Conducted New Hire Orientation and Training.
Aramark Correctional (Dietary Department) – Baltimore, MD
Human Resource Manager
2001 to 2004
•Accounts Payable, Accounts Receivable, Payroll, Benefits, and third party relations with the Labor Union.
•Designed, coordinated, promoted, and implemented new judiciary benefits policies and programs.
•Served as Program Manager/Policy Expert in support of management’s goal to establish and maintain effective relationships with labor organizations that represent agency employees.
•Provided staff advisory services on agency-wide labor relations issues such as those pertaining to the potential impact of negotiations and third-party decisions on management and employees’ rights as defined in statute.
•Responsible for evaluating labor relation programs and services and providing advice on how best to improve those programs and services.
•Established Relationships with Temp Agencies.
•Advertisement and New Hire Orientation Training.
•Processed Criminal background checks, drug screenings, and insurance claims.
•Sourced candidates and performed data entry.
Achievements & Recognitions
•Certification Class in Microsoft, Works, Access and Excel
•Sever-Safe Certification
•Certification for Assistant Manager
•ASI Insurance Class
•Building Effective Patient Relationship
•Verification of Recognition
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