Customer Service Representative

ROFESSIONAL

H

to

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DUCATION

P

SKILLS

WORK

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E

2013

2012

KELSEY ELLIOTT

**** ***** ****** *****, *********, CO 80128

Cell: 720-***-**** - ***********@*******.***

SUMMARY

Customer-oriented Customer Service Representative successful at troubleshooting and

handling customer support issues in a timely manner with active listening and problem solving

skills. Energetic with strong time management skills who thrives in a fast-paced, dynamic

environment. Call Center Representative with expertise providing customer support in high call

volume environments.

Skilled in call center operations Strong client relations

Creative problem solver Proficient in cash management

Exceptional communication skills Adheres to customer service procedures

MS Windows proficient Exceptional workflows management

Quick learner

ISTORY

Current Customer Service Representative

Dish Network – 5701 South Santa Fe Drive

Addressed and resolved negative customer feedback empathetically and professionally.

Gathered and verified all required customer information for tracking purposes.

Accurately documented, researched and resolved customer service issues.

Managed customer calls effectively and efficiently in a complex, fast-paced and

challenging call center environment.

Resolved service, pricing and technical problems for customers by asking clear and

specific questions.

Managed high call volume with tact and professionalism.

Met or exceeded service and quality standards every review period.

06/2014 Lane Inspector

Envirotest Systems Corp. – 10727 Centennial Road

Effectively used time management skills properly check vehicles in and out of the building

Provided every customer with exceptional customer service

Collected payment when necessary

Used patience and understanding with escalated customers

08/2013 Shift Leader

Sonic Drive-in – 7561 Shaffer Parkway

Maintained high standards of customer service during high-volume, fast-paced operations.

Trained kitchen staff on proper use of equipment, food handling, and portion sizing.

Prepared daily food items, and cooked simple foods and beverages

Spoke with patrons to ensure satisfaction with food and service

Communicated with other kitchen team members to ensure food was prepared on time and

correctly

Followed all safety and sanitation policies when handling food and beverage to uphold

proper health standards.

High School Diploma:

Columbine High School - 6201 South Pierce Street

Certificate : First Responder/ Fire Science 1

Warren Tech High School - 13300 West Second Place

Contact this candidate