Customer Service Representative

DAYANA ACOSTA

*************@*******.*** ~ 786-***-**** ~ 542 East 32nd street Miami, FL 33013

SUMMARY OF QUALIFICATIONS

Productive worker with solid work ethic who exerts in successfully completing tasks.

Strong public speaking and communication skills.

Recognizes other’s strengths and matches them with appropriate tasks.

Dependable and responsible contributor committed to excellence in any assignment.

Highly adaptable to new work environments and new ideas.

Maintains a positive attitude in unforeseen circumstances.

Believes hard work and team work creates and makes a great employer.

EDUCATION

G. Holmes Braddock Senior High, Miami, FL June 2012

WORK

Student Loan Assistance Foundation March 2016- January 2017

Processing representative

Handling incoming and outbound calls, have conference calls with loan lenders, answer and assist client’s questions and concerns.

Student Aid Center October 2013- December 2015

Customer service representative

Handling phone calls, submitting client for consolidation, schedule clients for appointments, answering all of client’s questions and concerns.

Imagenes Cosmetic Center May 2013- July 2013

Front Desk receptionist/ telemarketer

Filing, handled phone calls, schedule and set appointments, help answer any questions or concerns, operated vela shape and endermology machine, clean and maintain office.

Dr. Felix D. Torres Optical June 2012- December 2012

Front Desk receptionist

Filing, cashier, schedule appointments, help direct customers/patients, answer any questions or concerns, receive mail, handled calls, operated the auto refractor, clean and maintain office.

Journeys Kidz August 2011-November 2011

Sale Associate

Sale, cash register, stock room, Clean and maintain store

Power of Voices April 2011-June 2011

Phone operator; Receptionist

Schedule appointment and set appointments, help direct customers/patients, answer any questions or concerns, receive mail, clean and maintain area.

SKILLS

Microsoft Office; Word, PowerPoint

Type 50wpm

Languages; Speak fluent English and Spanish

Contact this candidate