Customer Service Office

Zakia Middleton

*** ******** ****** **, **********, DC 20011 202-***-****• **************@*****.***

SUMMARY OF QUALIFICATIONS

• Highly skilled in greeting guests in a courteous and professional way

• Well versed in managing multiple line phone system and handling multiple incoming calls simultaneously

• Demonstrated ability to answer queries of visitors and direct them to the right person

• Committed to providing exceptional customer service to clients and coworkers

• Adept at giving accurate and detailed information to visitors and callers

• Able to handle difficult clients tactfully

• Proven record of performing clerical duties such as scanning, photocopying and collating

• Thorough understanding of monitoring visitors’ access and issuing passes

• Extremely capable of keeping reception area clean and organized

• Expert in ordering, receiving and maintaining office supplies

PROFESSIONAL EXPERIENCE

Customer Service Agent

Giant Food, Washington, DC Nov 2015-Current

• Respond to customer needs by providing product information, aisle locations, back stock checks and price verifications for 70 or more customers daily

• Assist the public with Money Order purchases and general store questions

• Enforce workplace and food safety procedures and standards

• Maintain a neat and professional workspace

• Maintain a sufficient record of grocery deliveries and restocks

• Assist the public with rain checks and returns

• Scan groceries to ensure accurate pricing

• Balance daily cash register receipts and provide quality customer service

Receptionist (Summer Youth Employment)

DC Parks and Recreation (Emery Recreation Center), Washington, DC Jun 2016-Aug 2016

• Greeted, assisted and directed guests, workers, visitors and the general public

• Answered all incoming calls and handled caller inquiries

• Provided office support services so as to ensure efficiency

• Assisted with the pickup and delivery of mail

• Organized taxi and courier requests

• Kept track of office supplies

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Receptionist (Volunteer)

Law Office of Samantha Moscow, Silver Spring, MD Oct 2015-Jun 2016

• Answered a multiline telephone system

• Greeted visitors and clients as they entered the office

• Basic file management

• Basic editing of documents

• Directed employees, guests and general public to the right staff member

• Maintained a sufficient record of office supplies

• Provided word-processing and clerical support

• Typed and distributed correspondence

• Picked up and delivered mail

• Maintained filing system

• Coordinated the repair and,maintenance of the facility

• Provided basic Administrative Services

Education

Calvin Coolidge High School

Washington, DC

Diploma

Currently Enrolled for the Fall Semester at University of the District of Columbia

SOFTWARE SKILLS

Operating Systems: Microsoft Office 2010, Various Filing Systems, Multiline Telephone System

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