Active Directory Information Technology

James A. McMinn

***** ********** *****, ****** ** 80138 • 720-***-**** • ********@*****.***

Core Qualifications

Excellent problem-solving abilities

Highly Focused

Excellent analytic skills

Self-starter

Detail-oriented

System upgrades

Remote access technology

Desktop and laptop repair

Excellent communication skills

VM Ware, vSphere, and ESXi knowledge

Active Directory Domain Services

Wireless Networking, Networking in Domain environment

Systems Engineer and Administrator 2015-Present

Frontier Airlines – Denver, CO

Completed all levels of hardware and software systems support for 400+ computers and printers throughout the company

Perform Microsoft Exchange administration

Repair and recover from hardware or software failures. Coordinate and communicate with impacted parties

Implement VMware administration

Work and own project task as needed

Administer Microsoft Windows Servers (Active Directory), Microsoft Workstations, And Business users

Maintain system security and implement best practices throughout environment

VM Ware - V Sphere: Install, Configure, and Manage. Version 5.5 VMware Client and ESXI administration

WDS administration

Station Support Specialist 2010 to 2015

Frontier Airlines – Denver, CO

Specialized in NCR Kinetics Touch Screen TPIII - TPII Kiosk software and hardware

VM Ware - V Sphere: Install, Configure, and Manage. Version 5.5

Accomplished technical investigations, process analysis, root cause analysis as needed to resolve I.T. related issues that impact operations

Developed implementation plans and mini-project plans to support I.T. components for airport openings, closings, and move / add / changes

Directed activities of other I.T. personnel on issue resolution and project work

Coordinated I.T. activities with other departments within the company

Responsible for tracking inventory of technology equipment, software and licensing keys

Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work

Station Support Technician 2008 to 2010

Frontier Airlines – Denver, CO

Assist and prioritize break / fix, project, and preventative maintenance work to maintain operational standards required by the business

Performed advanced troubleshooting, software installation, and level 2 phone support for windows based desktop computers and thin clients

Ability to analyze technical problems without actual visual contact with machine

Excellent verbal, written, and interpersonal communication skills with the ability to interact with all levels of company employees

Station Support Analyst 2006 to 2008

Frontier Airlines – Denver, CO

Executed basic tasks related to the management of user accounts in Active Directory

Capability to adapt to new, different, or changing situations

Possessed excellent troubleshooting methodology; quickly assess problems and provide direction to resolve

Comprehensive knowledge of computer hardware, operating systems and software, including Microsoft Office, Windows and Microsoft Exchange/Outlook

Consistently met deadlines and requirements for all production work orders

Associate of Applied Science: Information Technology 2002

Cambridge College - Aurora, CO

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