Customer Service, Social Media Coordinator

Claudia Arrindell

Queens Village, NY ***** • www.linkedin.com/in/claudiaarrindell • 917-***-**** • *********.*@*****.***

Delivering Top-Notch, Client Service, Digital, and Social Media Support

Driven, enthusiastic, and dependable media relations specialist/coordinator with extensive experience in digital platforms and social media. Well-liked among staff members for demonstrating outstanding work ethic, team player quality, and uplifting spirit. Passionate about delivering superb client service and support.

Troubleshooting and resolution

Product Training & Team Development

Data Management

Process development & Implementation

Marketing campaigns

Twitter and Facebook

Targeted e-mail campaigns

Social media messaging and networking

Fluent Spanish

Lotus Notes

Microsoft Office

Strong Organizational skills

Professional Experience

PR Newswire inc., Jersey City, NJ

Customer Support, Research Analyst, and Social Media Editor, 2005 – 2016

Directly coordinated research and updated media data while corresponding with diverse clients and processing requests for PRNewswire’s MEDIAtlas database product. Trained, managed, and followed up with a team of 14 contributors to the @PRNmedia twitter handle. Wrote and edited creative media briefs.

Key Achievements:

Identified, assessed, and resolved all client inquiries and issues with accuracy and efficiency.

Acted as a key player in assisting US Spanish and Latin American media outlets (i.e. Univision).

Researched, updated and maintained a vast global media database serving various products.

Acted as the main point of contact for day-to-day execution of social media messaging within assigned regions: strategically pitched PR Newswire and ProfNet services to journalists.

Editor and curator of PR Newswire’s media related social networking community, managing a team of 14 contributors to the @PRNmedia twitter handle

Facilitated company-wide training sessions on operations’ functions and features; directly supported project managers in defining business criteria for PR Newswire’s Member Center.

Increased performance of a social media account by 65% within less than five years onboard.

Wall & William Financial Services Group/Evans International, Rockville Centre, NY

Client Services Advocate/Assistant Insurance Agent, 2002 – 2004

Liaised between staff and clients to present solutions to conflicts, review business proposals, analyze transactions, and report project updates. Resolved clients’ emails and voicemails within 24 hours and maintained engagements with other departments regarding customer-related transactions and records.

Acquired additional multi-department experience in resolving account discrepancies, networking via social media, and evaluating client needs as a Customer Service Agent at Charles Samelson Inc.

Education & Professional Development

Bachelor of Arts in Sociology (2012): Hunter College: City University of New York – City,

Served as a Mentor, Translator, and Operator in a Buddy Program at the Family Center

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