Microsoft Office Technical Support

Amanda Dobbs PO Box ***** Greensboro, NC *****

615-***-**** - *********@*****.***

Summary

Dedicated and focused Administrative Processing Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights

● Microsoft Office: Word, Excel, Powerpoint, Outlook

● Bilingual Spanish and English

Accomplishments

● Managed service operations to optimum efficiency.

● Facilitated scheduling of meetings, client appointments and inter-office conferences.

● Handled all incoming and outgoing correspondence on a multi-line phone and maintained short wait and/or transfer times.

● Successfully translated between English and Spanish for Rutherford County Schools.

● Applied working knowledge of computer basics such as Microsoft Office, web page managing and minor technical support.

● Efficiently managed student database and clerical work such as copying, faxing and email correspondence.

Experience

Receptionist & Service Coordinator - August 2015 to December 2016 - F oreign Cars Italia - Greensboro, NC

● Scheduled and coordinated appointments for Service department.

● Answered, screened and directed inbound phone calls on multi-line system.

● Interpreted Spanish to English between staff and clients.

● Ensured prompt contact was made to clients from customer database.

● Performed clerical duties including meeting scheduling, appointment set up, faxing, copying and scanning documents, mailing, organizing files, developing spreadsheets

● Developed improved systems of organization to make work-flow more effective.

● Supported executives and handled extra projects as needed.

● Created employee monthly schedules.

● Handled delicate situations such as customer requests, special needs and complaints. ESL Educational Assistant - O ctober 2005 to April 2011 - R utherford County Schools - Murfreesboro, TN

● Taught English as a second language to grades K-8 using a variety of teaching techniques to encourage student critical thinking along with written, verbal and oral skills.

● Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

● Designed electronic file systems and maintained electronic and paper files.

● Handled all media and public relations inquiries via phone, email and courier.

● Created PowerPoint presentations used for business and classroom development.

● Organized files, developed spreadsheets, faxed reports, made copies, scanned documents and handled all incoming and outgoing correspondence.

Toddler Teacher - O ctober 2008 to May 2010 - L ancaster Christian Academy - Smyrna, TN

● Organized activities developing children's physical, emotional and social growth.

● Monitored educational progress by keeping detailed individual charts and files. Intern - M ay 2004 to August 2004 - A IM: K ing's Castle Ministries - San Salvador, El Salvador

● Translated for natives, missionaries and local Hospital staff.

● Applied knowledge of Spanish culture and language while working in a high performance, fast-paced settings.

Education

Associate of Science : A rt History, 2014

Pensacola State College - Pensacola, FL, 32504

Member of Phi Theta Kappa Club

Dean's List

3.7 GPA

High School Diploma : T heater, 2004

Nashville School of the Arts - Nashville, TN, 37211 Referances

Jason Hausler 3 36.669.1580

*****@*****************.***

Beau Tiffany 919-***-****

********@*****************.***

Christi Hill 3 36.413.1337

****************@*****.***

Karen Saddler 3 36.817.3018

*************@*****.***

Karyn Smith 3 36.306.2556

******@*************.***

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