Senior-Level Training Professional

Richard Springer

Verona, PA 412-***-****

LinkedIn ********.****@*******.***

Senior-Level Training Professional

Learning and Development Training Management Customer Service

Executive leader with expertise in all facets of learning and development program creation including training processes, course design, and program administration. Skilled in collaborating with all team members from executive leadership to trainers, employees, and students. Instrumental in streamlining and enhancing course offerings, improving achievement levels, and implementing new learning programs. Technical expertise in the Toyota Production System (TPS), Photoshop, Video editing, Articulate Studio 13, Storyline 2, MS Office and Outlook.

Course Design / Creation

Teaching & Course Delivery

Course Data Analysis

Team Building Initiatives

Training Logistics

Competitive Intelligence

LMS Administration

Industry Networking

Project Management

Training Event Planning

Time Management

Scheduling & Budgeting

Professional Experience

GIANT EAGLE, Pittsburgh, PA, Feb 2007 – Dec 2016

Manager, Pharmacy Training, Feb 2014 – Dec 2016

Managed all employee-learning experiences to maximize impact on productivity, sales, and service.

Supervised a team of thirteen training professionals, responsible for more than 200 locations in five states and 3400 team members.

Designed and implemented more than fifty courses and cross-functional training programs to enable more efficient pharmacy operations, improve workflow, and ensure compliance with all state and federal regulatory requirements.

Developed and implemented a new on-boarding program resulting in a 15% reduction in the time necessary to train and on-board new team members.

Collaborated with Human Resources to develop a candidate prescreen exam that reduced pharmacy technician turnover by 50%, saving the company $100k annually.

Led the ongoing evaluation and redesign of programs to ensure consistent, reliable, and quality delivery of material utilizing company-specific course data and industry best practices.

Training Design and Implementation Specialist, Feb 2007 – Feb 2014

Served as lead designer for live and computer-based training courses; oversaw implementation and completion of courses.

Functioned as the Pharmacy Learning Management System (LMS) Administrator

Spearheaded the tracking of team member progress and developed customized reporting for union contracts and state and federal regulatory compliance.

SNAP-ON Business Solutions(formerly PROQUEST), Richfield, OH, Jun 1996 - Feb 2007

Field Installation and Training Specialist

Led the adoption, installation, and integration of an electronic cataloging system for automotive parts produced by all major suppliers and manufacturers. Taught on-site training classes

Appointed to the company’s first Service Advisory Council, created to ensure exemplary customer service while reducing costs. Nominated by peers.

Achieved an overall customer satisfaction rating of 98.7%. Nominated for 2005 Customer Service Award

Education

Bachelor of Science in Electronics Engineering Technology

DeVry Institute of Technology, Columbus, OH

Project Management Professional (PMP) Certificate, 2016

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