Customer Care Contact Details

CURRICULUM VITAE

Mobile: 073-***-**** Postal Address: P.O Box 1023

073-***-**** Amanzimtoti

Email: ************@*****.*** 4126

PERSONAL DETAILS

Surname : Cele

First Names : Hopewell Sihle

Identity Number : 870*-****-**** 0

Driver’s License : Code 10 [C1]

Criminal Record : None

PERSONAL ATTRIBUTES

I consider myself to be honest, reliable and hard worker.

I am proactive and result orientated.

I work well under pressure, without supervision.

I am an excellent team player.

I am a go getter and enjoy learning new things each day. KEY COMPETENCIES

Excellent in Customer Care Service’s in accordance with the Batho Pele Principles at all times.

Ability to resolve customer related queries fairly and timeously.

Excellent telephone etiquette in both out going and in coming calls.

Fully computer literate (MS Word, Excel, PowerPoint, Access& Outlook)

Excellent administration & Clerical abilities.

EDUCATIONAL QUALIFICATION

I matriculated at uMcothoyi High School with exemption in 2004.

English : HG (D)

IsiZulu : HG (E)

Afrikaans : SG (F)

Business Economics : SG (C)

Geography : HG (C)

Biology : HG (E)

History : SG (D)

I obtained Marketing NQF Level 2, 3&4 Certificates at Coastal KZN College year 2009, 2010

&2011.

Marketing

Advertising & Promotions

Marketing Communications

Contact Center Operations

English Language

Mathematical Literacy

Life Orientation (Computer Literacy: MS word, Excel,Power Point,Acccess, Outlook) OTHER QUALIFICATIONS

Qualification : Community Knowledge Centre Management Institution : Siyafunda CTC

Duration : 1 Week Course

WORK EXPERIENCE

Company : South African National Defence Force

(S.A. Army)

Position Held : Gunner No.2 Operator

Duration : 2006-01-09 /2007-12-30 (2 years)

Company : eThekwini Municipality.

Department : Regional Centers Unit (Kingsburgh

Sizakala Customer Care Centre)

Position Held : Principal Clerk [In-service Training] Duration : 2011-11-02/ 2012-10-30 (1 year)

Company : Mthinte Communications

Position Held : Umnini Telecentre Supervisor

Duration : January 2013 till date

DUTIES

Hall/Ground & Cemetery Bookings.

Maintaining Standard of Customer Care Services in accordance with Batho Pele Principles at all times.

Logging and resolving customer queries.

Complete the Customer Transactional Register.

Referring Customers to relevant Service Units for further assistance.

Filing of Documents.

Data capturing.

All Clerical & Administrative Duties.

Handling face to face, telephonic and Email enquiries

Conducting computer training (facilitator).

Assisting Unisa students with access to My unisa.

Providing Internet Café services to the public.

Selling airtime, Electricity, Dstv etc.

REFERENCES

Name of Person : Miss Mabongi Nhlumayo

Company : Mthinte Communications

Position : Manager

Contact details : 073-***-****

Name of Person : W02 R.L September

Company : South African National Defence Force

Position : 102 Battery Sergeant Major

Contact details : (053-***-****/078-***-****

Name of Person : Reshma Naidoo

Company : eThekwini Municipality

Position : Supervisor at Kingsburgh Sizakala

Customer Care Centre.

Contact details : 031-***-****/076-***-****

Contact this candidate