Customer Service Sales

Professional Summary

Skills

Work History

G H

*** ***** ****** ******* *** 327, New Castle, DE 19720 • Home: 302-***-**** • Cell: 302-***-**** • *******@*****.***

To continue my career with an organization that will utilize my MANAGEMENT, SUPERVISION and ADMINISTRATIVE skills to benefit mutual growth and success Adherence to high customer service standards

Customer-focused

Excellent time management skills

Effective workflow management

Skilled trainer

Inventory control

Hourly shift management

Bank deposit procedures

self started

excellent customer services

willing to learn

Trusted key holder

Goal-oriented

Detail-oriented

Staff training and development

Opening and closing procedures

Customer-oriented

Credit card transactions

Retail sales

Stocking

Motivated team player

Proficient in cash management

Shipping and receiving professional

Cash flow management

Quick learner

Customer Service Representative, 10/2015 to 05/2016 Wawa – New Castle, DE

Consistently provided friendly guest service and heartfelt hospitality. Demonstrated integrity and honesty while interacting with guests, team members and managers. Prepared all food orders within a 2-3 minute time frame. Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.

Verified that prepared food met all standards for quality and quantity. Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.

Handled currency and credit transactions quickly and accurately. Stored food in designated containers and storage areas to prevent spoilage or cross-contamination. Reported to all shifts wearing a neat, clean and unwrinkled uniform. Reported to each shift on time and ready to work.

Routinely moved and stocked food products weighing up to 10 pounds. Diligently restocked work stations and display cases. Prepped items for later use to save staff time during busy hours. Assistant Manager, 07/2013 to 02/2016

Arbys – Wilmington, DE

Interviewed job candidates and made staffing decisions. Counted cash drawers and made bank deposits.

Managed staff of 25 sales associates, 3 team leaders and 3 assistant managers. Assigned employees to specific duties to best meet the needs of the store. Reordered inventory when it dropped below predetermined levels. Instructed staff on appropriately handling difficult and complicated sales. Hired, trained and evaluated personnel in sales and marketing. Scheduled and led weekly store meetings for all employees. Increased profits through effective sales training and troubleshooting profit loss areas. Reported to the district manager regarding all store and staff issues. Education

Certifications

Trained and developed new associates on POS system and key sales tactics. Generated repeat business through exceptional customer service. Conducted store inventories everyday

Investigated and resolved customer inquiries and complaints in an empathetic manner. Cross-trained and backed up other customer service managers. Met all customer call guidelines including service levels, handle time and productivity. Solved unresolved customer issues.

Promptly responded to inquiries and requests from prospective customers. Strong leader of customer support staff.

Scheduled staff shifts to cover peaks and lulls in customer inquiries. Updated customer orders from start to finish in an accurate and timely manner. Food Preparation

Carefully Maintained Sanitation

Answered an average of 10 calls per day by addressing customer inquiries, solving problems and providing new product information.

Greeted customers entering the store to ascertain what each customer wanted or needed. Earned management trust by serving as key holder, responsibly opening and closing store. Assistant Manager, 02/2012 to 08/2012

Family Dollar – Wilmington, DE

Managed staff of 12 sales associates, 2 team leaders and 1 assistant managers. Reported to the district manager regarding all store and staff issues. Counted cash drawers and made bank deposits.

Assigned employees to specific duties to best meet the needs of the store. Reordered inventory when it dropped below predetermined levels. Instructed staff on appropriately handling difficult and complicated sales. Examined merchandise to verify that it was correctly priced and displayed. Administrative Assistant, 03/2009 to 07/2011

Ibraheem's Property Management – Wilmington, DE

Maintained constant balance of property petty cash account. Secured an average of 10 rental agreements each month. Introduced and monitored effective lease renewal programs. Carefully screened applicants for tenancy.

Verified that all customer complaints were handled promptly and appropriately. Communicated effectively with owners, residents and on-site associates. Maintained a sufficient number of units so that they were market-ready at all times. Followed up on delinquent tenants and coordinated collection procedures. High School Diploma: 1998

James H Groves - Newark, DE

I became serve safe certified 12/14/2014

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