Amy L. Taraskiewicz

** ****** ***** ********, ** 01507

508-***-****

acyusc@r.postjobfree.com

Business / Office Manager

Managing People, Facilities, Processes and Finances in Healthcare Environments

Dynamic business office manager with exceptional business and people management skills. Broad and

deep expertise in the healthcare business and clinical processes, ranging from Budgeting, Operations

Management and Policy Development to Coding, Billing, Reporting and Compliance.

Business operations management - Staff training and retention

Process & operations management - Performance appraisals

Budget development & administration - Benefits administration

Problem solving & multi-tasking - Personnel policies

Billing software - Managed care

5+ Years Medical billing & Collections - Accounts payable & receivables

Coding - Processing claims

Compensation - 5+ Years Supervising employees

Accounting - Customer Service

Recruitment - Reports & Statistics

Billing Manager, CVS Health Minute Clinic 2010-2015

Part of team who transitioned Minute Clinic operations from Minneapolis, MN to Woonsocket, RI

Supported growth from approximately 400 clinics in 2010 to approximately 1000 clinics in 2015

with no increase in the number of billing associates

Managed all correspondence via mail and outside billing service, unposted funds, special offers,

medical records requests, laboratory invoicing, claims corrections related to new medical records

system, insurance refunds, patient concerns follow up, and medical services benefit programs

Worked directly with enterprise partners to move the medical services benefit program from a

pilot to fully operational. Also worked with internal and external teams to create talking points for

call center agents, clinical field staff and billing and AR teams related to CVSHealth medical

services benefit program.

Liaised with other departments to improve current medical services benefit program operations

and develop clear area of responsibility and opportunities for automation.

Worked directly with internal and external departments related to escalated claims issues to ensure

appropriate action was taken and followed to completion.

Call Center Manager 2010 - 2014

CVS Health Minute Clinic Billing Call Center

Managed daily operations for a team of 13 call center agents and 1 supervisor; adjusted staffing

to meet call volume demands and increased call center operations hours to accommodate

acquisition of clinics in Hawaii

Maintained a call answer rate of approximately 95% of approximately 5000 calls per week

Maintained and updated call polices as related to medical billing practices; provided reports and

statistics for monthly financial reporting

Responsible for recruitment, retention and training of all new agents, responsible for midyear and

year end evaluations

Business Office Manager 2004 2009

Worcester Surgical Center, Worcester, MA

Co-administrator during interim period responsible for day to day operations of multi-specialty

ambulatory surgery center with 4 operating rooms and 1 procedure room overseeing a staff of 45

employees with a case volume of approximately 450-500 procedures per month

Increased cash flow and reduced AR days by approximately 25% by orchestrating, implementing

and training staff with a new clearinghouse for electronic medical claims submission

Improved efficiency by reviewing and reassigning job responsibilities while maintaining monthly

production standards

Developed office procedures to ensure that new Federal guidelines regarding HIPPA standards

and ownership disclosure were implemented without causing any cancellation of surgical

procedures

Participated in Quality Assurance programs and activities including areas of safety, medical

records maintenance, OSHA compliance, patient satisfaction, physician satisfaction and risk

management for State and Federal accreditations

Early Career Experience

Human Resources Manager

Anchor Health Centers, Naples, FL

Payroll and benefits needs for approximately 150 employees (using ADP software for payroll)

Accounts payable for several physician practices processing 45 50 invoices per week

Part time sales associate Kohls Department Store, Millbury, MA

Part time receptionist Bruce Fieldman, D.D.S., Auburn, MA

Per Diem sales associate Millbury Town Florist, Millbury, MA

Education and Professional Training

Associates Degree in Business Edison Community College, Naples, FL

Certified Risk Manager American Institute of Medical Law, Fort Lauderdale, FL

Certified Medical Secretary Salter Secretarial School, Worcester, MA

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