Program Manager

Johnny Wong, MBA

512-***-**** *********@*****.*** Bellevue, WA 98005

Experienced cloud computing professional in architecting, designing, leading and administering medium to large enterprise IT/Cloud environments. Proven track record of managing hosting operations for Cloud Applications. Responsible for product roadmap, capacity planning, security risk assessment/management, performance, reliability, scalability, policy setting of storage, server provisioning and disaster recovery solution in the cloud business that supports 3,000 customers and $180M in annual revenue. Seeking a position where these skills will add similar or greater values.

AREAS OF EXPERTISE

Strategic Leadership

Business Process Improvement

Vendor Management

SDLC Management

Operational Development

Risk Management & Mitigation

Relationship Building

Program Management

Innovation & Profit Growth

EMPLOYMENT HISTORY:

Microsoft Corporation, Redmond 2015 to present

Principal Program Manager, MSIT Cloud

Manage service operations team of 45+ highly skilled, technical FTEs and vendors in a 24x7x365 high demand cloud environment across 570+ sites throughout Microsoft ecosystem

Responsible for driving the strategy, design and schedule product releases as well as manage multiple complex projects simultaneously through effective collaboration

Support and manage Incident Management, Escalation Management, Crisis Management, and Business Continuity with ServiceNow

Responsible for risk management by identifying the potential risks in advance, proposing mitigation plans and securing management sign off

Conducted security and corporate architecture review/audit including patch management, anti-virus, security risk assessment in clouds

Drive improvement in processes, manageability, availability, data protection and cost efficiency with a strong ability to anticipate future demands, growth, and trends in IaaS/PaaS/SaaS

Define SLAs/OLAs and manage contracts, SOW, service agreement to include consistency with corporate policies

Develop and implement evidence-driven process improvement initiatives across the organization to successful delivery

Partner within development/Service Engineering organizations and other stakeholders to be continually improving the predictability of our service and enhancing our service offerings based on customer feedback balanced against business priorities.

Oracle Corporation, Redwood Shore and Austin 2014 to 2015

Senior Principal Product Manager, Oracle Cloud

Devised the product roadmap, go-to-market strategy, product positioning and redefined pricing points for Oracle Cloud offering

Led cross-functional global teams, defined monthly milestones and tracked the execution of key roadmap items towards achieving those milestones

Developed customer relationship directly to understand requirements and pain points

Responsible for planning, coordinating and hosting the readiness and status meetings for all new product releases with senior management and business vendors

Collaborated with engineering and architecture teams to execute against the product roadmap

Partnered with sales, marketing and key stakeholders for sales enablement, feature prioritization and definition of success metrics for cloud solutions

Successfully launched product FastConnect to market generating $4M revenue in first 12 months

Oracle Corporation, Redwood Shore and Austin 2009 to 2014

Senior Principal Program Manager, SaaS/Cloud IT Operations

Defined, tracked, and managed release content and program schedules(SDLC) for Oracle Managed Cloud Services operations including Oracle CRM, Call Center, Analytics, Email Marketing, E-Business Suite, iSales, Fusion, eBill and OTM

Provided operational business support for Sales teams in response to RFPs, including executing the on-boarding requirements, supporting migrations, and directed customer support on critical or escalated accounts

Developed in-depth SaaS/IaaS/PaaS hosting requirements and managed development teams helping them understand and prioritized key requirements for their successful cloud hosting

Managed global teams that have varied from 15-20 staff members, building out 500+ production and stage pods for CRM On Demand/EBS, meeting and maintaining security and compliance requirements across entire ecosystem

Partnered with security teams that led application audit, OS hardening, capacity management, security and compliances (SOX, SOC1, SAS70,HIPAA,PCI)

Managed and supported public, private and hybrid clouds by providing KPIs and status reports to senior leadership

Conducted weekly root cause analysis(RCA) and corrective action meetings to upper managements on application outages, ensured SLA and KPI are within contract specifications

Oracle Corporation, Redwood Shore and Austin 2006-2009

Lead Solution Architect, CRM OnDemand, SaaS Hosting Operations

Responsible for 24x7x365 global production service and 3000+ systems availability (Oracle CRM/Email/Ebill/Sales On Demand)

Managed a team of 5 operations engineers and provided level 3 infrastructure support

Managed interface between IT operations groups, service owners, and third-party service providers to understand service readiness and oversaw the service transition from development to in-service

Pioneered next generation technology architecture for Oracle’s cloud solution

Designed and developed automated processes for Business Continuity Plan (BCP) and Disaster Recovery (DR) solution across multiple data centers using storage replication and database technology (Oracle Data Guard)

Conducted DR testing for 60+ customers annually and ensured the validity of the BCP is updated and maintained

Designed High Availability, scalability and high performance solutions for Oracle Cloud Applications

Clare Computer Solutions, San Ramon 2005 to 2006

Network Consultant

Provided direct support to clients and implemented advanced WAN/LAN technologies to meet business needs

Worked on/off-site to resolve problems related to availability, security, performance, and overall functionality

Tested, implemented security rules to eliminate vulnerabilities and resulting in 30% security improvements

BRE Properties, Inc. San Francisco 2004 to 2005

IT Manager

Managed a team of 4 engineers nationwide and provided level 3 support for 1500+ staffs in 100+ WAN sites

Combined efforts eliminate system duplication, migrated REIT software to cloud resulting in 30% cost reduction

Early Career: Technical Support Engineer

TECHNICAL & PROJECT MANAGEMENT SKILLS:

OS: Windows, Linux, Unix, OSX

Networks: LAN/WAN, TCP/IP, FTP, DNS, DHCP, VPN, RIP, OSPF, BGP, SNMP Wireless(802.11x), Cisco router, switch, VPN concentrator, PIX firewall, Sonicwall, Netscreen, Barracuda, Websense, CiscoWorks, F5 BIGIP, Qualys, Ironport, RUEI, IDS

Applications: JIRA, Confluence, AD, IIS, SCCM, Sharepoint, SAP, MySQL, PL/SQL, LDAP, OIM, BI Publisher, VMware, Xen, VSO

Programming Languages: C/C++, Perl, CGI scripts, VB .NET, XML

Project Management: SDLC, Agile, Waterfall, Scrum

EDUCATION & CERTIFICATIONS:

MBA - University of Phoenix

BS in Computer Information Systems - San Francisco State University:

Certification in CCNA, CCNP, Ironport C350/370D), F5 Network BIG-IP (GTM), MCP, MCSE, RHCT

Oracle DSEE, ZFS Storage Exadata 7000 Appliance, AS 11gR2, DB 11gR2, WebLogic 11g

Information Technology Infrastructure Library (ITIL) Foundation V3

CloudU Certificate – Rackspace, Inc.

Certified Information Systems Security Professional (CISSP)-in progress

LANGUAGES: Fluent in English, Cantonese, Mandarin, and Shanghainese

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