Customer Service Manager

Silambarasan Kannan.

**, ****** **, ******** ******, Back to Southern Sizing, Erode - 638011.

Mobile: +91-744**-***** Email: *********@*****.***

“Delivering high degree of integrity, dependability & loyalty and excelling in challenging environment”

Banking Operations ~ Customer Service Manager ~ Asset servicing ~Backup Branch operation Manager.

Seeking to be an effective catalyst in motivating & team building through value added initiatives, customer orientation, dedication and positively contributing to the overall organizational growth and enhancement.

A disciplined & self-motivated Professional offering a result oriented career spanning 8 years including 6 years in Banking Industry. Currently working as Relationship Manager/Credit Manager/Gold Loan Manager with LVB, since November 2014 to Dec 2016.

Acquired expertise in Branch Banking Operations both liabilities and asset.

Techno-savvy individual, proficient of managing different departments like cash, remittance, Gold Loan.

Adept in coordinating with other departments and adroit in developing, maintaining & strengthening relationship.

An efficient Communicator possessing sound coordination, initiative, problem solving, liaisoning, mentoring & motivating skills to achieve overall organizational objectives.

Augmentable in overall branch asset and liability business.

Ardent in providing customer service.

Career History

The Lakshmi Vilas Bank Ltd-Chennai, Tamil Nadu.

Scale 1 Officer (Nov 2014 To Dec 2016)

Achievements:

Setting up targets and goals for the Team.

The role involves day to day working of branch and overall branch administration.

Analyzing the business potential of an area for the allocation of competitive and achievable targets to the respective Departments for various products and service of the branch.

Periodic review of Sales team.

Work as a key point of contact for HNI and NRI Customers.

Leading a team of Sales Executive and operations Staff opening saving and Current and Cross selling other Bank product like Life insurance, General Insurance, Gold Loan, Mutual Funds, Auto Loan, Housing Loan, Loan against Properties etc.

Very Well knowledge about preparing credit proposal and credit documentation.

ICICI Bank LTD

ICICI Bank Ltd. – Erode, Tamil Nadu

CSM/ Privilege Banker /Back up Branch Operation Manager (Mar 2011 – Oct 2014)

Achievements:

Accountable in opening 667nos and 27 HNI accounts.

Awarded by Zonal Manager level Competition of 2013.

Handling on Gold Loan Branch operation ( Opening and handling the gold loan End to End Process)

Contribute 53% branch business (LI, Gold, MF,GI)

Instrumental in attaining branch attaining Top Position in region and zone in various contests.

Played a vital role in topping the area in developing & strengthening relationship with existing customers.

Rated 1st year 2 and 2nd year 1.

Got promotion officer to senior officer.

Job Profile

Handling as a sales team and Branch Operation team.

Generating the branch revenue and achievements of the branch Targets for all levels.

Providing end to end service solutions to the mapped and non mapped clients.

Cross selling third party products.

As a Customer service Manager, have been handling various department like cash, remittance, trade and front office and being responsible to carry on day to day activities smoothly.

Handled operations of new branch and involved in mentoring & monitoring and imparting training to the team members to achieve individual & overall organizational targets.

Handling asset (home loan, car loan, commercial vehicle loan, personal loan) related queries and resolving it.

Sound knowledge in FINACLE (Banking Software)

Sound knowledge in I-Flexcube (Banking Software)

Highlights of Qualification

Admirable experience in various bank operations such as mortgage.

Exceptional knowledge of Administrative functions.

Deep knowledge of banking procedures and regulations.

Remarkable ability to manage multiple projects and resolve all business issues.

Outstanding ability to maintain all confidential information.

Skilled to manage staff and administrative functions.

Ability to maintain business relationships and adherence to service levels.

Amazing skills to make sound decisions.

Professional Experience.

Career Veena Agencies (Sep 2008 To Dec 2010)

Awarded collection executive for lead to collapse of the daily operations on larger scale.

Roles Handled

Privilege Banker.

Gold Loan Manager.

Asset Related Quires.

Trade Desk Manager.

Customer Service Officer (Cash).

Remittance (DD, RTGS, NEFT).

Deceased Claim Settlement.

Current Account Quires.

Saving account quires.

Audit & Compliance.

NRI & Forex Related Quires.

Back up Branch operation Manager.

Credit proposal and Document preparation & Lockers.

.

Professional Development

Certification: Diploma in computer application

Catia, Ansys

Diploma in Agriculture at Tamil Nadu Technical education.

Educational / Professional Qualifications

B.Tech (Aeronautical Engineering), Nehru college of aeronautics and applied sciences Affiliated to JRN Rajasthan university with First Class.

HSLC CSI Boy's Higher Secondary School with First Class.

SSLC CSI Boy's Higher secondary school with First Class.

Personal Information

Date of Birth: Oct 03 1983

Languages: Fluent in English, Tamil.

Permanent Address: 79, Temple St, Narayana Valasu, Back to Southern Sizing, Erode-638011.

K.Silambarasan

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