Customer Service Sales

Christopher L. Santana

Born in New York City

***** *** ****** #*, **** Raton, FL 33428

Cell: 954-***-****

***********@*******.***

OBJECTIVE

I am a bilingual professional (fluent in English and Portuguese) with over 3 years of experience with data analysis, marketing, customer service and sales, looking for a career in the IT business. Wage Claim

ADVANCED SKILLS

BUSINESS SYSTEMS: ETL Methodologies, XML.

COMPUTER SKILLS: Programming basics and concepts such as C#, Java, HTML, CSS, ASP and SQL (SSRS, SSIS). AS400.

PROFISSIONAL EXPERIENCE

Gracenote (Tribune Media) – Deerfield Beach, FL 06/2015 – 12/2016 Data Analyst

Data ingestion and analysis of television electronic programming guides providing information about television programs that airs for a series of broadcaster clients; Improve and troubleshoot data ingestion, ETL process - Propose and implement better troubleshooting process for Editorial team, procedural writing and better coordinate the issues and communication with the programmers team;

Improved systems implementations to minimize data inconsistency reaching a 0 zero error/defect. Apple Inc. – Austin, TX 12/2013 – 09/2014

Fraud Analyst

Responsible for applying data analysis to identify potential fraud and risk issues related to online purchases for the Brazilian market

Contributed extensively to the team success by suggesting alternative sources and methods for online data sources and contributed by suggesting alternative ways of searching data. Blizzard Entertainment – Austin, TX 08/2011 – 11/2013 Customer Service – Account & Technical services & In-Game Services Assisted customers with in game chat (like a mod), web chat and/or email identifying, troubleshooting, education, and resolution of in game problems and billing related. Communicate in an effective manner with World of Warcraft player to resolve their in game problems or to help them or direct them resolve their subscription related issue.

High School Admissions Representative/Sales

ATI Career Training Center – South Florida Aug 2010 - July 2011

• Top performer in my class in delivering best quality presentations and sales;

• Capable of memorizing scripts in verbatim (#1 in my team from beginning to end);

• Responsible for scheduling high school career fairs and in-classroom presentations, schedule in- home interview along with follow-up tours at the respective campus for testing, tour and financial aid appointments;

• Execute high volume of outbound phone calls;

Follow-up on leads and set appointments;

Complete interview process with each prospective student using standardized, Graduate Based System approach;

Christopher Luiz Santana

20950 Via Azalea #2, Boca Raton, FL 33428

Cell: 954-***-****

***********@*******.***

• Follow-up regularly with student until start of classes;

• Evaluate daily and weekly activity against standards and personal sales goals. Sales Executive/Business Consultant

Netpique Inc (OfficeDepot) – Hollywood, FL 2009 – 2010 Outside Sales Business to Business for Office Depot small business program: Business Solution Division;

Recognition:

* Top performer in the team, consistently;

* Recognized by management for exceeding monthly sales quota at the office since started on the job;

* Only rep recognized by client (Office Depot) in a letter from management, for signing up optimal accounts, accounts with the highest retention in the program; Ogilvy Action (American Express) – Coral Gabes, FL 2007 – 2009 Outside sales Business to Business representing American Express OPEN for business cards. Recognition:

* Recognized by management and peers to represent the South Florida market at the annual sales meeting;

Author of Download Netscape 4 and learn its secrets, Brasport 1997 EDUCATION

MBA - Florida Metropolitan University - Fort Lauderdale, FL Graduated.

Major: International Business GPA: 3.89

Have been in President's & Dean's List throughout entire course AS Computer Science - Keiser College - Fort Lauderdale, FL Graduated.

Major: Programmer GPA:3.89

Have been in President's and Dean's List throughout the entire course BA - Pontifícia Universidade Católica (PUC - Rio de Janeiro) - Brazil Graduated.

Major: Finance GPA:3.00

Christopher Luiz Santana

20950 Via Azalea #2, Boca Raton, FL 33428

Cell: 954-***-****

***********@*******.***

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