Customer Service Manager
Resume:
Cristina Victoria Lee
Phila, PA 19121
*************@*****.***
Objective: To find a challenging position to meet my competencies, capabilities, skills, and experience and enable me to contribute to the growth of the company
Education-
2014-Current
Camden Community College
GPA-2.8
2011-2014
Community College of Philadelphia
GPA- 3.0
2006-2010
Roxborough High School
GPA- 3.2
Graduated: YES
Job Experience
MetroPCS/TMUS
December 2015- Promoted to Assistant Store Manager
Duties-Assume the Assistant Store Manager position with coaching duties. I assist with interviews and hiring processes
April 2014 – Promoted to Retail Sales Leader
Duties- Same as Retail Sales Associate but also supervise staff, responsible for opening and closing, ensuring that proper store procedures and policies are followed with store manager is not on duty or available.
July 2012 - M-Retail Sales Associate
Duties- Selling phones and merchandise, pushing add-ons and promotions mandated by corporate, providing technical support, learning the functions of every device and accessory to ensure efficient service to customers
Asurion Ambassador
CVS
April 2012- July 2012
Cashier
Duties- Cashiering, stock, cleaning the store (vacuuming, dusting, changing trash)
Forever 21
July 2008-Septemer 2011
Sales Associate-maintained appearance of store, ensured customers had enjoyable shopping experience by providing extraordinary customer service, and stock
Head Cashier (promoted November 2010)
Duties- Supervised several cashiers that served as Sales Associates, approved transactions such as returns and exchanges, tracked of hourly sell progression and made sure that all hourly goals were made by pushing add-ons through Sales Associates.
Free Library of Philadelphia
September 2007- June 2008
Teen Leadership Assistant
Duties- Worked as a T.L.A. (teen leadership assistant). I mentored and tutored school aged children (K-8) from the surrounding area.
Explanation for time unemployed- Left Forever 21 to focus on my first two semesters in college
REFERENCES
Available Upon Request
Contact this candidate