APRIL DROSOS

Telephone 816-***-**** or Email: acyuku@r.postjobfree.com

PROFESSIONAL EXPERIENCE

D&A CONSULTING

Sep 2007 to Present

Supply Chain Process Engineer

Consulting company that develops and markets lean manufacturing techniques, project management and supply chain expertise to diverse organizations including small to large sized businesses, Global 500 Businesses, Fortune 500, and Fortune 100 in Automotive, Cabinet Manufacturing, Bottling, Financial, IT, Wood Mill - Paper Converting, and Oil Industry markets. (SEE NOTABLE PROJECT MANAGEMENT CONTRACTS)

BMW of NORTH AMERICA

Apr 2000 to Aug 2007

Regional Quality and Parts Distribution Manager / Aftersales Management Associate

Managed a team of four material control supervisors (Operation Specialists) and 86 union employees engaged in picking/packing, receiving, shipping and warehousing automotive parts. Oversaw the Parts and Service Quality Program for the Western Region. Audited external clients and internal staff to ensure maximum operational efficiency. Developed, implemented and managed the regional quality management system and facility business processes. Performed a variety of professional administrative and management support duties involved in the coordination, development, and execution of the regional quality program for parts distribution to 86 Certified BMW Automotive/SAV Centers, 18 Motorcycle Centers, and 23 MINI Centers. Manager Associate for BMW's Western Region centers, automotive parts and accessories, center development, center personnel training, and center warranty audits. Responsible for developing center marketing collateral, contests/incentives, loyalty programs, and call center. Assisted in counseling and managing a market team including eight Field Service Engineer’s (FSE’s), two National FSE’s, six Aftersales Market Manager’s (AMM’s), six Sales and Marketing Manager’s (SMM’s), two Regional Operations Managers (ROM’s), and six Market Managers (MM’s).

JOHNSON CONTROLS INC,

Nov 1995 to Mar 2000

Equipment & Public Works Management Analyst / Human Resources Specialist

Proved operations and support for a Government Contractor to the Fort Irwin National Training Center of the United States Army. Conducted organizational studies and evaluations; designing systems and procedures, implemented work simplifications and measurement studies; and prepared operations and procedures manuals to assist management in operating more efficiently and effectively.

Directed non-military personnel programs for Government Contractor to the Fort Irwin National Training Center (approximately 476 members). Established, implemented and managed personnel policies, incentive and promotion programs and personnel utilization. Administered employee recruiting, evaluation and training programs and procedures for all non-military employees. Reviewed internal and external candidate applications and coordinated interviews with appropriate division and section heads.

EDUCATION/LICENSES/CERTIFICATIONS

EDUCATION

George Washington University

Washington, D.C.

Exp May 2016

Masters of Science in Project Management (M.S.P.M.)

California State University

San Bernardino, CA

Dec 2002

Bachelors in Business Administration

Major in Operations Management & Management Science

Cerro Coso College

Ridgecrest, CA

June 2000

Associates of Science in Business Management

Associates of Arts in Business Management

LICENSES AND CERTIFICATIONS

PMP - Project Management Professional

Issued by: PMI - Project Management Institute

Date Issued: 09/15/2011 Date Expires: 12/31/2015

Six Sigma Black Belt

Issued by: ASQ - American Society for Quality

Date Issued: 12/05/2008 Date Expires: N/A

DOT Transportation of Hazardous Materials/ Dangerous Goods

Issued by: General Motors CC&A Packaging Lab

Date Issued: 3/12-13/2013 Date Expires: N/A

Managing Projects

Issued by: ESI International/George Washington University

Date Issued: 08/2002 Date Expires: N/A

Lead Internal Auditor

Issued by: BMW of North America, LLC

Date Issued: 05/2003 Date Expires: 05/2013

RABQSA Certified ISO 9001:2000 (QMS) Competency Based Lead Auditor Training

Issued by: Excel Partnerships - SAI Global

Date Issued: 07/2003 Date Expires: N/A

Process Mapping

Issued by: Excel Partnerships - SAI Global

Date Issued: 11 /2003 Date Expires: N/A

Managing Teams for Problem Solving

Issued by: Excel Partnerships - SAI Global

Date Issued: 02/2004 Date Expires: N/A

Process-based Auditing for Business Improvement

Issued by: Excel Partnerships - SAI Global

Date Issued: 03/2004 Date Expires: N/A

Corrective and Preventive Action

Issued by: Excel Partnerships - SAI Global

Date Issued: 03/2004 Date Expires: N/A

REFERENCES AVAILABLE ON REQUEST

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