Management Web Developer

Summary

Business Solutions professional with ** years of experience in Managing and Delivering Implementation, Rollout and Maintenance of PeopleSoft FSCM, HCM, CRM applications and open source systems.

Handled multiple roles – Project Manager, Project Lead, Techno-Functional Consultant and Sr. Application Consultant across various industry verticals.

Having experience in specific modules of PeopleSoft CRM, HCM and FSCM.

Modules FSCM: Billing, AR, AP, GL, RMA, eProcurement & Inventory

Modules HCM: HR Benefits, NA Payroll, Talent Acquisition Management, Base Benefits, Self-service and Time and Labor

Modules CRM: Support, Help Desk, Self Service, Order Capture, Marketing & Sales

Experience in XML Publisher, Crystal, SQR reporting, STAT and HP ALM

Possess excellent communication, client interfacing skills and a very good team player.

Followed CMMI level 5 processes in most of the projects to improve the quality of deliverables.

Extensively worked on PeopleTools 8.42/8.46/8.48/8.5, PeopleCode, Application Designer, Application Package, Workflow, SQR, Data Mover, Process Scheduler, Application Engine, Component Interface, XML, XSLT, Integration Broker, Web Services and Application Messaging.

Skills

Database Knowledge

Oracle, SQL Server, DB2/UDB, AS/400

PeopleSoft Applications & tools

oPeopleSoft – FSCM, HRMS and CRM Suites

oPeople Tools 8.5x: Application Designer, People Code, Application Engine, Process Scheduler, Data Mover, Workflow, AWE, Component Interface, Integration Broker and Ldap

oReporting Tools: SQR, PS-Query and Crystal Reports

Languages

oJ2EE Technology

Java, JDBC, RMI Servlets, JSP, EJB JMS, Struts Framework

oInternet Technology

HTML, CSS, XML XSL, JavaScript, WML

oWeb Services

SOAP

Software, Tools and Utilities

oWebservers

Weblogic, IIS, IBM Websphere, Apache, Tomcat, Sun ONE Application Server, MQ Series

oDevelopment Tools

Jdeveloper, JBuilder, Quest Toad, PL/SQL Developer, MS Visual Interdev 6.0, Adobe Flash, Dreamweaver

Operating Systems and Environments

Windows 3.x – XP, Windows NT Server 3.51/4.0, Terminal Server – 2000 Advanced Server, SUN Solaris, AIX, Red Hat Linux

Professional Experience

Cabela’s From August 2011

Role: Project Lead/Developer

Cabela’s is a leading specialty retailer, and the world's largest direct marketer, of hunting, fishing, camping and related outdoor merchandise.

As a Project Lead am involved in end-to-end implementation with complex customization and production support of PeopleSoft CRM 9.0, HCM 9.2 and FSCM 9.2 system. This implementation core modules were Order Capture, Accounts Management, Pre and Post Order Process, 360 Degree view and Integration between Provisioning systems.

Implemented major Projects like Bulk Order process, Club card, Drop Ship Project, Outsource Payment Processing, Omni Channel and pricing and T& L application

Impact Analysis on CRM/FSCM application

PeopleSoft Developer – fixing critical issues in PeopleSoft CRM Order Capture

End to end delivery support and Integration management: CRM – Order Capture, Case management, FSCM – Billing, AR, AP, GL, RMA, eProcurement & Inventory.

Implemented Time and Labor for the internal employees to define and establish time admin process, time reporting, absence management, approval and calculate payable time that fit unique business needs

USAA Jan 2010 – Jul 2011

Role: Technical Lead/Developer

United Services Automobile Association (USAA) is a Fortune 500[2] financial services company offering banking, investing, and insurance to people and families that serve, or served, in the United States military.

Managing the delivery of Support Services and enhancements provided for various applications for the banking and insurance group function. Supported Technologies include PeopleSoft HCM, FSCM, EPM and .Net

Responsible for PeopleSoft setup and configuration of Integration Broker, Services, PS security, Service Operations, Data-mapping between PeopleSoft HCM and MySite applications

Developed multiple PeopleSoft Services and Service Operations for transferring MySite legacy application to PeopleSoft HCM

Major Projects are related to Application Engines, CI and SQR

Analysis, Trouble shooting and fixing defects

Customized FSCM applications - Accounts payable (approval workflow process, AWE) and Asset management

Responsible for design review, code reviews, walkthrough, unit testing and integration testing

BlackBoard Nov 2009 to Dec 2009

Role: Technical Lead

Blackboard focuses on creating solutions for Learning Management Tools and contents. PeopleSoft Financials 8.9 was implemented.

Managed the PeopleSoft FSCM 8.9 implementation, end to end.

Performance Tuning

Performed detailed case study & analysis of the existing architecture and recommended Server upgrade.

Worked as part of the Presales team.

Key Accomplishments:

Fixed critical issue in expense integration module within a week’s duration.

NCR Corporation Jul 2009 – Oct 2009

Role: Project Lead

A leading provider of automatic teller machines (ATMs), point-of-sale (POS) terminals and bar code scanners.

PeopleSoft HCM 9.0 Talent Acquisition Management (TAM) was implemented to streamline Talent Acquisition.

Owned the overall implementation and the life cycle of the module.

Performed Requirements gathering and Fit Gap Analysis.

Taleo data migrations from TAM

End User manuals and demos.

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Merck Inc Jun 2007 – Jun 2009

Role: Project Lead

PeopleSoft CRM 8.9 and HCM 8.8, 8.9, 9.0 Implementation and Support

Merck Inc. fundamental responsibility is discovering, developing and delivering innovative medicines and vaccines that can make a difference in people's lives and create a healthier future. Established in 1891, Merck discovers, develops, manufactures and markets vaccines and medicines to address unmet medical needs. One of the largest life science organization.

Merck Inc. had implemented PeopleSoft CRM 8.9 and HCM 9 – CRM Support, Core HR, Payroll, Employee/Manage Self Service, Work Force and Time and labor modules. Present company, provides post implementation production support and helping in new requirements and enhancements related to Corp IT of Merck Inc.

Project Lead - lead a team of 10 consultants

Motivate and manage consultants and the delivery of IT services

Manage the Implementation and Production support team

Onsite offshore coordination

Lead the product fitment analysis team

Requirements gathering

Effort estimation and Work allocation

Conduct demos to elicit user response

Solution and product architecture

Report to Client about the Project status

Provide CRM and HCM expertise to the team

St George Bank, Australia Jan 2006 – Jun 2007

Role: Project Lead

PeopleSoft CRM 8.9 Implementation and Support

St.George is Australia's fifth largest bank and one of the top 15 publicly listed companies in Australia, employing over 8,500 people. Its national operations span all aspects of the financial industry including retail banking, institutional & business banking, and wealth management. At the Bank's core is a close relationship with its customers and this remains the cornerstone of future strategies, an important tradition that distinguishes St. George from other Australian Banks.

St.George bank had implemented PeopleSoft CRM 8.9 - Sales and Marketing modules. Present employer, provides post implementation production support and helped St.George in implementing new requirements and enhancements. The implementation involved complex integrations with different systems and the Group data warehouse..

Project Lead - lead a team of 15 consultants

Motivate and manage consultants

Manage the Implementation and Production support team

Onsite offshore coordination

Lead the product fitment analysis team

Requirements gathering

Effort estimation and Work allocation

Conduct demos to elicit user response

Solution and product architecture

Lead the complex Data Mapping and Data Migration exercise

Architect and deliver the data archival framework

Report to Client about the Project status

Provide CRM expertise to the team

Provide Upgrade Roadmap

Testing CRM application using QTP

8X8 Inc. Jun 2005 – Jan 2006

Role: Lead CRM Consultant/Project Leader

PeopleSoft CRM8.9 Implementation

8x8 Inc. and its subsidiaries develop and market telecommunications products and services for internet protocol (IP) telephony and video applications. Their current flagship service, Packet8 enables anyone with high-speed access to the Internet to sign up for Voice over Internet Protocol (VoIP) and videophone communications service at http://www.packet8.net. Packet8 provides various service plans targeted primarily at residential as well as Business Customers.

8x8 uses PeopleSoft CRM 8.9 for Communications to implement an integrated enterprise CRM application. Scope involves Enterprise Portal, Order Capture, Call Center, Multi-Channel interactions, Self service applications and its integration to other related applications.

As a Project Lead and involved in end-to-end implementation with complex customization and production support of PeopleSoft CRM communication system. This implementation core modules were Service Management, Order Capture, Accounts Management, Pre and Post Order Process, 360 Degree view and Integration between Provisioning systems.

Manage the Implementation and Production support teams

Manage the effort and team related aspects

Coordinate steering committee meetings

Onsite offshore coordination

Lead the product fitment analysis team

Preparing Technical Design document from Business Requirements

Prepare functional and fit gap documents

Project tracking and status reporting

Testing

Ensure adherence to quality standards and process compliance rules

Attend status meetings with the client

HCL Technologies, India Jan 2005 – Jun 2005

Role: Lead Developer

PeopleSoft Financials 8.4

In house project: Involved in the Implementation of PeopleSoft Financials 8.4 (GL, AP, AR and Billing Modules) under various Roles: Techno-functional consultant and Security Administrator.

Participated in Requirement Gathering for AP and GL modules.

Designed the Security Matrix for AP, GL, AR and Billing Modules.

Designed the Permissions Lists/Roles based on the Security Matrix.

Designed and Developed the Interfaces to upload COA (Chart-of-Accounts), Vouchers etc.

Designed strategy, approaches, Interfaces for AP, AR and GL Data Conversion and Migration.

Designed AP Cheques in various layouts supported by different Banks.

Designed, Developed and customized various Reports for AP, AR, Billing and GL

Designed and Developed Income Statements & Balance Sheets nVision Reports based on Company’s multi-country & multi-currency reporting requirements

Performed System Integration Testing for AP, GL and AR using Test Cases.

Wells Fargo Nov 2003 – Dec 2004

Role: Lead CRM Consultant/Project Leader

PeopleSoft CRM 8.8 Implementation

Wells Fargo PCS caters to the financial needs of High Net Worth and Mass Affluent clients. It provides Investment, Estate planning products, Mill Credit and Brokerage products. WF PCS has deployed PS CRM to consolidate customer information and provide a complete view of the customer to its Relationship Managers. This assignment was to implement the Sales and Marketing modules of PeopleSoft CRM 8.8 for Wells Fargo Bank. This was a full life cycle implementation project. The scope included Lead Management, Referral Management, Opportunity Management, Marketing module and Interfaces.

Team management – 20 people

Delivery and quality management

Lead Analyst for the Leads and Opportunity Module - Lead the team involved in Configuration and Coding phase of the project

Team up with the Business teams of the bank and conduct focus group sessions, requirements gathering and brain storming sessions

Convert Business Requirements into Technical requirements

Effort estimation

Prepare functional and fit gap documents

Project tracking and status reporting

Adherence to Project standards

Define and Create Optimization Strategy and framework for reports and Queries

Develop PS queries and Application Engine programs

Thomson Financial Oct 2001 – Nov 2003

Role: Team Leader/Techno Functional Consultant

PeopleSoft CRM 8 Sales and Support Implementation (Phase I & II)

Thomson Financial Corporate Group has decided to implement PeopleSoft CRM (Versions 8.0 and 8.4) as its standard CRM application suite. Implementation of this commercial “off-the-shelf” CRM solution is expected to bring many benefits throughout the organization. The PS CRM solution provided TFCG with, a uniform process to update data across sales, service, marketing functions. It provided a robust framework for storing customer and product information, a consolidated view of customer interactions via centralized database and facilitate data sharing across Business Units.

Was involved in system study, analysis of functional and technical feasibilities of Sales and Support modules. He also prepared fit-gap analysis and scope, functional and technical design documents.

Lead a team of 3 developers

Requirement Study

Prepared Functional and technical specifications

Coordinated with the team in terms of making them understand the client’s requirements

Delivery coordination of the project

Ensured process compliance and adherence to quality standards

Analyzed the workflow functionality and documenting the same in the business requirement document

Prepared Configuration templates, Unit test case document

Configuration and customization as per functional and technical specifications

Writing People Code and Application Engine Programs for batch processes

Testing

Analyzed the third party system to integrate with the PeopleSoft CRM

Came up with the solution approach for synchronous integration between the systems and also involved in testing the same with the client team

Developed an Application Engine Program that uploaded Support data from a flat file via a custom Component Interface

Wrote the PS Queries for sales and marketing modules

Others Project Experiences

Application Service Provider May 2001 – Sep 2001

Client: Large Electronic Organization-Toshiba Joho

Role: System Analyst/Developer

Toshiba Joho is a part of Toshiba Corporation, Japan. Toshiba is a diversified manufacturer and marketer of advanced electronic and electrical products, spanning information & communications equipment and systems, Internet-based solutions and services, electronic components and materials, power systems, industrial and social infrastructure systems, and household appliances.

Project - Status21 involved in converting a section of the client’s legacy based system into a web-enabled application using Oracle Internet Application Server and PL/SQL with Oracle 8.16 as back-end.

The Project comprised of the following modules:

Sales Management

Order Management

Master Maintenance

Inquiry Management

Batch module

Interface module

Migration Module

Involved in the Master Maintenance, Interface and the Migration modules. Infront of Pranav don’t wear these kind of dresses… It is so glamor and it may affect him. I never wore this one.. wearing it aft 6 yrs

The Master Maintenance module maintains master data of the system. The Interface module provided an interactive GUI for transferring data between legacy system and Oracle database. The Migration module performed a transformation of legacy data into Oracle database and initialized the application.

Created Technical Design documents

Core development in Pro C, PL/SQL and Stored Procedures

Database administration

HTML layouts and design

CSS, JavaScript

Server side scripts

Unit Test Cases, Test Scripts

Bug fixing

Attended status meetings with the client as well as documentation work like Minutes of Meeting and Status reporting.

Application Service Provider Jun 2000 – Apr 2001

Client: Leading Candidate Supply Chain Management solutions- MrTed

Role: System Analyst/Developer

MrTed Ltd., (France) is a leading-edge recruitment technology company, which designs, hosts and services dedicated to Candidate Supply Chain Management solutions for businesses and major corporations across the world. This system was developed as the world’s first multilingual syndication site to provide businesses with the full benefits of Candidate Supply Chain Management. Using this application the client was able to easily integrate their services into the Candidate Supply Chain Management solutions web site. It helped the candidate find a job and apply for it. If required, they were able to save the search criteria with e-mail address and later on found matches in the system would send e-mail at preset intervals.

System Requirements Study

Technical Design documents

Core development in Coldfusion, ASP, JSP and Dreamweaver

Unit Test Cases, Test Scripts

Developed SQL procedures, SQL Statements

Developed Front End screens and Optimized the entire application

HTML layouts and design

CSS, JavaScript, Server side scripts

Jun 1997 – Mar 2000 Application Service Provider AdWeb.

Chennai Real estate Mar. 1999 – Mar 2000

Role: Web Developer

http://www.chennairealestate.com – Chennai real estate is an agency run by an experienced veteran in the real estate field, whose career in the business spans for more than fifteen years. The Website serves in buying and selling property, or rental and accommodation facilities in Chennai, South India. Chennai Real Estate is an experienced agency, which can solve all real- estate-relevant problems.

Dealing with residential, commercial, rental and industrial property. Also deals with agricultural and seaside property. The goal of the product is to find the suitable apartment, house, rental, or industrial property to buy or sell in all over South India (Online real-estate business). A customized search to enable the visitor to easily locate the suitable properties based on easy to use selection criteria.

Key developer for the entire site development

Involved in requirement gathering

Fit gap analysis

User interface

Development

Testing

Bug fixing, end user training and maintenance work

Tamil Nadu Scientists Oct. 1997 – Mar. 2000

Role: Web Developer

Web site - http://www.tamilnaduscientists.com

Tools Used - Dream weaver 2.0, Adobe Photoshop, ASP

Purpose - The complete lists of all the Institutions within the Science City.

Main Features - Latest news, Updates on the Scientists, Quiz Contests.

JKH Microtech Pte. Ltd Mar. 1997 – Oct. 1999

Role: Web Developer

Web site - http://www.jkhmicrotech.com.sg

Tools Used - JavaScript, ASP, PhotoShop 5

Purpose - Online display of CDROM, Audio, Video and Books of learning

Main Feature - Shopping cart and search

India Naturals Jul. 1997 – Oct. 1999

Role: Web Developer

Web site - http://www.indianaturals.com

Tools Used - Dream weaver Ultra Dev, JavaScript Adobe Photoshop.

Purpose - Health Care Products

Main Features - Online display of Health Care products

Irrigation Products International Jul. 1997 – Oct. 1999

Role: Web Developer

Web site - http://www.ipi-toro.com

Tools Used - JavaScript, Photo Shop 5, Animation Shop

Purpose - To display all the products and services of the company

Main Features - All their products have been categorized based on the applications and displayed

aesthetically with images to enable the visitors to view the products and technical

specifications prior to ordering

IPI - Customer Management Jul. 1997 – Oct. 1999

Role: Web Developer

Tools Used - Dream weaver 2.0, Adobe Photoshop, ASP

Purpose - Customer Management through Intranet

Main Features - Maintaining all the customer details according to the Enquiries and Requirements

education

Bachelors of Science

(More details about the above projects will be provided upon request)

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