Monica Mann

**** ************ **

Capitol Heights, MD 20743

301-***-****

acyujf@r.postjobfree.com

Objective: Customer Service - Call Center - Sales - Event Planning - Marketing - Admin Assistant

Profile: Professional - Discipline - Empathetic - Focus - Loyal - Adaptable - Diplomatic

Summary of Qualifications:

MS Office Suite and MS Outlook

CRM database systems – SalesForce, VanillaSoft and ACT

Adobe Photoshop, SAP

Go2Meeting, SharePoint

Customer service and Sales

Accounts payable/Receivable, 10-key calculator

Administrative Assistant Duties

Professional Experience:

6/2016 to Present Alliance Advisors – Capitol Heights, MD

Proxy Voting Solicitation Agent FT - WFH

Contact shareholders in regards to the upcoming proxy vote.

Review proxy with the shareholder.

Cast the shareholders vote.

Update information when needed.

1/2016 to 06/2016 The Institute of Reading Development – Capitol Heights, MD

Enrollment Counselor Temp (Fall Season) PT (WFH)

Handled inbound phone inquiries from parents who are interested in a reading skills program for their children.

Communicate with 25-30 parents daily focusing on specific children's reading skills, explaining how the programs will help, and aiding them in overcoming obstacles to enrollment.

6/2015 - 11/2015 Protocall Communications – Laurel, MD

Business Outside Sales Lead Generation

Make outgoing calls to prospective customers to schedule face to face appointments.

Educate businesses about the changes in the energy market

Top Lead Generation Representative on my team

Track all appointments and call backs

Maintain and follow-up on all leads generated.

4/2003 - Present Independent Contractor - Capitol Heights, MD

Event Planner

Plan, coordinate and execute events.

Secure venue; assign appropriate vendors, and employees.

3/2010 - 5/2011 Management Support Technology, Inc. (MSTI) – Washington, DC Administrative Assistant / Customer Service

Prepare correspondence and reports for HQ’s Company.

Update morning accountability spreadsheet

In-Process and Out-Process clinic military and civilian employees.

Maintain records, report and files for military and civilian employees.

Maintain office calendars. Maintain office supply room.

Process military leave requests and evaluations for soldiers and officers.

Explain new rules and policies to army members.

Scheduled weekly and monthly staff meetings.

4/1999 - 3/2003 Federal Emergency Management Agency (FEMA) – Hyattsville, MD

Humans Services Specialist II / Case Manager

Reviewed applications that had been inspected for disaster damage per federal and state guidelines for that particular disaster.

Validated insurance documents for coverage verses damages observed by the inspector.

Supervised groups of 12 to 15 as a call center team lead.

Approved eligibility for federal and state assistance after insurance coverage.

Drafted correspondence to explain the status of disaster housing assistance.

Human Service Specialist I Registration Intake GS-5 (Team Lead)

Explained disaster assistance programs and eligibility requirements.

Provided customer service and technical support to fellow co.-workers.

Kept up to date on changing company policies and procedures.

Reviewed and scanned documents, forwarded them to the appropriate department.

Processed applications for possible assistance.

Conducted telephone interviews with applicants.

Assisted applicants in locating other disaster assistance programs via the Internet and Intranet.

EDUCATION:

Prince George’s Community College - Liberal Arts - Largo, MD

Contact this candidate