Customer Service Administrative Assistant
Resume:
Monica Mann
Capitol Heights, MD 20743
***************@*******.***
Objective: Customer Service - Call Center - Sales - Event Planning - Marketing - Admin Assistant
Profile: Professional - Discipline - Empathetic - Focus - Loyal - Adaptable - Diplomatic
Summary of Qualifications:
MS Office Suite and MS Outlook
CRM database systems – SalesForce, VanillaSoft and ACT
Adobe Photoshop, SAP
Go2Meeting, SharePoint
Customer service and Sales
Accounts payable/Receivable, 10-key calculator
Administrative Assistant Duties
Professional Experience:
6/2016 to Present Alliance Advisors – Capitol Heights, MD
Proxy Voting Solicitation Agent FT - WFH
Contact shareholders in regards to the upcoming proxy vote.
Review proxy with the shareholder.
Cast the shareholders vote.
Update information when needed.
1/2016 to 06/2016 The Institute of Reading Development – Capitol Heights, MD
Enrollment Counselor Temp (Fall Season) PT (WFH)
Handled inbound phone inquiries from parents who are interested in a reading skills program for their children.
Communicate with 25-30 parents daily focusing on specific children's reading skills, explaining how the programs will help, and aiding them in overcoming obstacles to enrollment.
6/2015 - 11/2015 Protocall Communications – Laurel, MD
Business Outside Sales Lead Generation
Make outgoing calls to prospective customers to schedule face to face appointments.
Educate businesses about the changes in the energy market
Top Lead Generation Representative on my team
Track all appointments and call backs
Maintain and follow-up on all leads generated.
4/2003 - Present Independent Contractor - Capitol Heights, MD
Event Planner
Plan, coordinate and execute events.
Secure venue; assign appropriate vendors, and employees.
3/2010 - 5/2011 Management Support Technology, Inc. (MSTI) – Washington, DC Administrative Assistant / Customer Service
Prepare correspondence and reports for HQ’s Company.
Update morning accountability spreadsheet
In-Process and Out-Process clinic military and civilian employees.
Maintain records, report and files for military and civilian employees.
Maintain office calendars. Maintain office supply room.
Process military leave requests and evaluations for soldiers and officers.
Explain new rules and policies to army members.
Scheduled weekly and monthly staff meetings.
4/1999 - 3/2003 Federal Emergency Management Agency (FEMA) – Hyattsville, MD
Humans Services Specialist II / Case Manager
Reviewed applications that had been inspected for disaster damage per federal and state guidelines for that particular disaster.
Validated insurance documents for coverage verses damages observed by the inspector.
Supervised groups of 12 to 15 as a call center team lead.
Approved eligibility for federal and state assistance after insurance coverage.
Drafted correspondence to explain the status of disaster housing assistance.
Human Service Specialist I Registration Intake GS-5 (Team Lead)
Explained disaster assistance programs and eligibility requirements.
Provided customer service and technical support to fellow co.-workers.
Kept up to date on changing company policies and procedures.
Reviewed and scanned documents, forwarded them to the appropriate department.
Processed applications for possible assistance.
Conducted telephone interviews with applicants.
Assisted applicants in locating other disaster assistance programs via the Internet and Intranet.
EDUCATION:
Prince George’s Community College - Liberal Arts - Largo, MD
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