Customer Service Representative
Resume:
Don S. Shell
Roanoke, TX ****2
Phone: 817-***-****
Email: *********@*******.***
Summary
Over 20 years of technical recruiting experience, focused in the placement of applications, communications and infrastructure technical professionals.
Strong technical/business acumen with understanding of technical requirements and terminology.
Senior level knowledge of recruiting from sourcing, conducting internal interviews, reference checks, rate negotiations, lockdown to approach and to actual placement.
Heavy focus on building long term relationships with technical professionals to increase network base and consultant intimacy.
Self-motivated professional who consistently delivers superior results through team work and taking ownership of all responsibilities.
Provide full software development life cycle staffing services to clients throughout the country.
Experience
Chipton-Ross Inc. – Grapevine, TX 02/2015 – Present
Technical Contract and Permanent Placement Specialist
Responsible for matching contractor’s skills to customer requirements.
Increase existing business while adding new clients, businesses and consultants while maintaining and increasing gross margins.
Source and recruit new applicants utilizing employee referrals, proprietary data system, LinkedIn, Monster, CareerBuilder, Dice, ZipRecruiter and other candidate search engines.
Supported and placed candidates at three Fortune 500 companies.
Take new and existing job descriptions from customers and match qualified contractors in all technical classifications.
Bring in new business and support the efforts of the sales staff through good public relations, responsiveness and service.
Interview applicants and ensuring that all their skills are correctly identified.
Assure total customer satisfaction by handling all inquiries and resolving problems that arise with customers or contractors.
Volt Technical Services – Fort Worth, TX 07/2002 – 02/2015
Senior Technical Recruiter
Responsible for matching the skills of contractors to customer requirements, increasing existing business, bringing in new customers and applicants and keeping gross margins at the highest level possible.
Interviewed applicants and ensuring that all their skills are correctly identified.
Took new and existing job descriptions from customers and match qualified contractors in all technical classifications.
Negotiate and set bill rates charged to customers to obtain optimum gross margins.
Set labor rates for contractors.
Assured total customer satisfaction by handling all inquiries and resolving problems that arise with customers or contractors.
Turned customer inquiries in to orders and market qualified contractors.
Brought in new business and support the efforts of the sales staff through good public relations, responsiveness and service.
Source and recruit new applicants utilizing employee referrals, proprietary data system, LinkedIn, Monster, CareerBuilder, Dice, and other candidate search engines.
Paladin Consulting, Inc. – Dallas, TX 03/2001 – 06/2002
IT Recruiter
Responsible for utilizing the existing company database and Internet resources to screen and interview candidates in person and over the phone for positions throughout the country.
Tracked all candidates contacted through the use of MS Word and customized software.
Maintained a pipeline of candidates for future employment opportunities.
Extensive knowledge and use of various Internet resources for recruiting purposes, including Monster.com, Dice.com and CareerBuilder.com.
Argus Connection, Inc. 06/1999 – 03/2001
Account Representative/IT Recruiter – Grapevine, TX (05/2000 – 03/2001)
Utilized Internet resources to pre-screen and interview candidates over the phone for positions throughout the country.
Tracked all candidates contacted through the use of MS Word and MS Access.
Maintain a pipeline of candidates for future employment opportunities.
Knowledge and use of various Internet resources for recruiting purposes.
Operations Support Specialist – Irving, TX (06/1999 – 05/2000)
Responsible for weekly report analysis and uploading of corrected data for the IBM Project Manager.
Assist Project Lead with urgent special projects/activities.
Monitored priority issues to ensure timely completion by due date.
Provided Asset Management data entry using AS/400 and customized software.
Trained new personnel on the computer systems and company procedures.
Back-up for Project Lead.
Manpower, Inc. – Fort Worth, TX 11/1998 – 05/1999
Office Support Specialist
Assisted with ramping up and opening new offices as well as fill in for personnel out on leave.
Recruiting, expansion and retention of customers and employees.
Reported and processed worker's compensation and unemployment claims.
Worked directly with the district manager to assist with special projects.
Merck-Medco Rx Services, LLC – Fort Worth, TX 05/1998 – 11/1998
Human Resources Recruiter
Sole person in charge of recruiting, expansion and retention of employee base.
Completed weekly position availability and status change reports for management/payroll.
Responsible for placement of weekly and monthly advertisements for Dallas/Fort Worth area.
Assisted the Benefits division with employee FMLA, MLOA and PLOA eligibility as well as completed documentation upgrades to existing company policy for FMLA, MLOA and PLOA eligibility.
Manpower Inc. 10/1992 – 05/1998
Service Supervisor – Bedford, TX (04/1998 – 05/1998)
Primary role was to meet with existing and new customers in order to obtain new business.
Managed four sales representatives for the Bedford and Fort Worth areas.
Assisted with the recruiting, expansion and retention of customers and employees.
Responsible for writing and placing weekly recruiting advertisements.
Completed weekly reports for invoicing and billing adjustments for management.
Senior Service Representative – N. Richland Hills, TX (01/1997 – 04/1998)
Marketed prospective and inactive customers as part of the management development program.
Doubled consultant placement for two Fortune 500 companies.
Created documents and spreadsheets to track employee attendance and payroll.
Assisted with processing and tracking of unemployment claims.
On-Site Manager – N. Richland Hills, TX (05/1995 – 12/1996)
Liaison for Manpower to AST Computer Human Resources and Production Supervisors.
Coordinated the entire consulting staff of over 360 contractors and four full-time staff members in a 24x7 environment.
Processed weekly payroll and reports for temporary staff using KRONOS timekeeper.
Reported and processed worker's compensation and unemployment claims.
Service Representative – Garland, TX (01/1995 – 05/1995)
Directed the interviewing and placement of temporary personnel.
Process timesheets and handle payroll related issues or problems.
Provide exceptional customer service to all employees and customers.
Participated in outside sales and marketing of new, existing and inactive customers.
On-Site Supervisor – Garland, TX (03/1994 – 12/1994)
Responsible for the placement and supervision of over 120 contractors at Sanden International.
Liaison for Manpower to Sanden’s Human Resources, Finance Department and Production Supervisors.
Coordinated temporary placement, assisted with determining customer needs and processed all invoices and timesheets.
Service Representative – Garland, TX (10/1992 – 03/1994)
Direct the interviewing and placement of temporary personnel.
Process timesheets and handle payroll related issues or problems.
Provide strong customer service to all employees and customers.
Participate in outside sales and marketing of new, existing and inactive customers
Education
Southwestern University – Georgetown, TX
Bachelor of Arts Degree
Skyline High School – Dallas, TX
High School Diploma
Contact this candidate