Customer Service Sales

Gladymir TEXIER

**** ********* ***, ******** *.J 0862

Cell :609-***-****

**************@*****.***

OBJECTIVES

Offering a Proven Track Record of Organizational Efficiency, and Productivity Improvements.

Performance-driven administrative, professional with experience in facility support and services management. Strong organizational, customer service and communication skills with the ability to independently plan and direct business affairs. Trusted advisor, liaison, and assistant. PC proficiency in MS Word, Excel, PowerPoint.

Core Knowledge & Skill areas

•Client relationships

•Organized and multitasked

•Highly motivate

Professional Experiences

FIRSTAT HOMECARE AGENCY

Start date: 09/0416 – currently employed

Position:Office Assistant

. ensuring that all paperwork is handled appropriately with adequate attention, and is filed correctly; preparing and opening mails, answering the phone and running general errands for senior members of staff.

STELLAGY

Position:: Customer service Representative

Program:: Xerox-child support services center

Start date:07/20/15 to 04/15/16

.Assisting people with child support cases.

.Informed of payments and court dates

AMAZON FULFILLMENT

Position:Sherlock,Problem solver,PG

Start date:: 10/02/14- 07/22/1

.Troubleshooting problems through to resolution, escalating as necessary.

• Performing production duties as needed: stow/pick/pack orders, ...

JC PENNEY

Start date: 05/05/14 to 07/22/14

Retail

•Welcomes customers by greeting them,Offering them assistance.

•Directs customers by escorting them to racks and counters;

•Suggesting items. Advises customers by providing information on products.

•Helps customer make selections by building customer confidence;

•Offering suggestions and opinions.

•Documents sale by creating or updating customer profile records.

•Processes payments by totaling purchases;

•Processing checks, cash, and store or other credit cards.

•Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

•Contributes to team effort by accomplishing related results as needed.

_TRANE (warehouse)

U.S.A (new-jersey) 2012-2013

Assembly worker

•Prepares work to be accomplished by studying assembly instructions, blueprint specifications, and parts lists; gathering parts, subassemblies, tools, and materials.

•Positions parts and subassemblies by using templates or reading measurements.

•Assembles components by examining connections for correct fit; fastening parts and subassemblies.

•Verifies specifications by measuring completed component.

•Resolves assembly problems by altering dimensions to meet specifications;

• Notifying supervisor to obtain additional resources. Keeps equipment operational by completing preventive maintenance requirements;

•Following manufacturer's instructions; troubleshooting malfunctions; calling for repairs.

•Maintains safe and clean working environment by complying with procedures, rules, and regulations.

•Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

•Conserves resources by using equipment and supplies as needed to accomplish job results.

•Documents actions by completing production and quality forms.

•Contributes to team effort by accomplishing related results as needed.

DIGICEL (Télécommunication)

Pétion-ville, Haïti

Call center agent 2006-2008

•Obtains client information by answering telephone calls; interviewing clients; verifying information.

•Determines eligibility by comparing client information to requirements.

•Establishes policies by entering client information; confirming pricing.

•Informs clients by explaining procedures;

•Answering questions; providing information.

•Maintains communication equipment by reporting problems.

•Maintains and improves quality results by adhering to standards and guidelines;

•Recommending improved procedures.

•Updates job knowledge by studying new product descriptions;

•Participating in educational opportunities.

•Accomplishes sales and organization mission by completing related results as needed

SOLUTION DOMINICANA

Dominicain Rep.

2008-2010

Call center agent

•Obtains client information by answering telephone calls; interviewing clients; verifying information.

•Determines eligibility by comparing client information to requirements.

•Establishes policies by entering client information;

• confirming pricing.

•Informs clients by explaining procedures;

•Answering questions; providing information.

•Maintains communication equipment by reporting problems.

•Maintains and improves quality results by adhering to standards and guidelines;

•Recommending improved procedures.

•Updates job knowledge by studying new product descriptions;

•Participating in educational opportunities.

•Accomplishes sales and organization mission by completing related results as needed

CALLMAX

Dominican Rep. 2010-2011

Call center agent

•Obtains client information by answering telephone calls; interviewing clients; verifying information.

•Determines eligibility by comparing client information to requirements.

•Establishes policies by entering client information;

• confirming pricing.Informs clients by explaining procedures;

•Answering questions; providing information.

•Maintains communication equipment by reporting problems.

•Maintains and improves quality results by adhering to standards and guidelines;

•Recommending improved procedures.

•Updates job knowledge by studying new product descriptions;

•Participating in educational opportunities.

•Accomplishes sales and organization mission by completing related results as needed

Education

•Modern Technology School (haiti)

•2004-2005

Banking Certificate

•CEC (haiti)

•2004-2005

General study High school diploma

References available upon request

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