Manager Information Technology

WENDY S. VENABLE

**** ***** ****** ****, *********, CA 91905

Home: 619-***-**** / Cell: 619-***-****

*********@*******.***

Previous held clearance: Secret

1

EXPERIENCE SUMMARY

**/** ** **/**: Supervisor, Change Control, Jack in the Box Inc., Corporate Support Center 08/12 to 08/15: IT Consultant, Strategic Data Systems (SDS) (Part time) 04/08 to 04/12: Operations Manager, Computer Sciences Corporation (CSC) 10/00 to 03/08: Customer Support/Client Services Manager, Computer Sciences Corporation (CSC) 07/99 to 09/00: Customer Support/Help Desk Manager, Anteon Corporation/CSC 03/98 to 06/99: Sr. Systems Analyst/Programmer, Anteon Corporation 10/93 to 02/98: Telecommunications/Network Administrator, Anteon Corporation EXPERIENCE HISTORY

Jack in the Box Inc., Corporate Support Center 9330 Balboa Ave, San Diego, CA 92135 858-***-**** 1/13 to 09/15, Supervisor, Change Control:

Supervised the IT Computer Services and Data Center Operations departments and personnel.

Assisted with all IT departments on Changes within the IT infrastructure.

Conducted Performance reviews, recommended and coordinated training when needed.

Monitored NetBackup jobs, reviewed assigned media, ensured that backup tapes were safely transported/delivered between departments, ensured tapes were secured and /or under personnel control at all times

Transferred and multicast files/folders/policies and procedures for corporate and franchised Jack in the Box restaurants

Worked with Remedy, Agile, Service now and other IT tools to establish effective and successful services and goals.

Coordinated and executed corporate events including theme’s venue, budget, and operations. Strategic Data Systems (SDS) 610 West Ash Street Suite 1100, San Diego, CA 92101 619-***-**** 8/28/12 to 8/01/15 (Part Time), IT Consultant:

Review Navy Request for Proposals and Statements of Work and translated task order requirements into specific proposals for submission. Computer Sciences Corporation, (CSC) 4045 Hancock Street, San Diego, CA 92110 619-***-**** 03/08 to 4/30/2012, Operations Manager:

Managed several multi-million dollar Navy Region Pacific Southwest Information Technology

(RITSC IT) tasks/contracts and associated personnel performing tier I-IV IT support

Posted new employee requisitions, conducted interviews, hired/fired personnel. Worked with Human Resources on all hiring requirements and personnel issues.

Conducted start-up activities, assigned resources, monitored schedules and labor/travel budgets

Performed quality control of deliverable documents, and coordinated with client representatives and contracting officers

Performed bid/proposal work for CSC Federal Defense Sector in new business development, reviewed Request for Proposals and Statements of Work and translated task order requirements into specific proposals for submission

Prepared technical documents and performed quality control of all contract deliverables Formulated and reviewed task order plans, deliverables, and support services to ensure they met or exceeded contract requirements and CSC’s professional standards WENDY S. VENABLE

1588 Jewel Valley Road, Boulevard, CA 91905

Home: 619-***-**** / Cell: 619-***-****

*********@*******.***

Previous held clearance: Secret

2

Mentored new employees and implemented team building and employee development/training initiatives that resulted in low personnel turnover and high client approval ratings

Maintained proactive posture with Government clients, supervisors, and contract representatives to identify emerging requirements and provide cost-effective solutions 10/00 to 03/08, Customer Support/Client Services Manager:

Managed the Regional Information Technology Service Center) Call Center for CINPACFLT

(20,000+ Users) and associated IT support personnel

Posted new employee requisitions, conducted interviews, hired/fired personnel. Worked with Human Resources on all hiring requirements and personnel issues.

Assisted the Navy-Marine Corps Intranet (NMCI) with migration from legacy systems to NMCI systems

Worked with NMCI IT support, CTRs, and site managers on customer requests, IT trouble calls, and Moves, Adds, Changes (MACs)

Administered, maintained, and operated the region’s Video Teleconferencing (VTC) systems, bridges and calendars

Administered and maintained the Remedy Action Request System

Maintained the Navy region’s IT inventory (active and warehouse) and maintained asset tracking databases.

Maintained operational procedures, and workflow processes for all IT and Help Desk staff

Provided Risk Management support by determining risks, investigated resolutions, and assisted with the integration of resolutions. Maintained risk management records through the Commander Navy Installations (CNIC) Command’s risk tracking program

Performed administration of the region’s network through systems tools, including User Manager, Server Manager, Exchange Administration, and remote administration tools

Maintained the IT Call Center website

Coordinated command functions and events

Anteon Corporation (Currently General Dynamics Information Technology, GDIT), 3430 Camino Del Rio N, San Diego, CA 92108 619-***-****

07/99 to 09/00, Customer Support/Help Desk Manager:

Built the first Navy region (Regional Information Technology Service Center) Call Center for CINPACFLT (20,000+ Users) and managed associated personnel

Maintained operational procedures, and workflow processes for all IT and Help Desk staff

Provided metrics and reporting for all responsibilities, including the Remedy system and Automated Call Distribution phone system

Managed the Telecommunications Support Office

Maintained the region’s inventory and IT asset tracking systems and warehouses

Sat on Change Management Board, for definition, evaluation, approval, and execution of requested system changes

Performed administration of the network, using User Manager, Server Manager, Exchange Administrator, and other remote system tools

Maintained the Regional IT Call Center’s website

Coordinated command functions and events

WENDY S. VENABLE

1588 Jewel Valley Road, Boulevard, CA 91905

Home: 619-***-**** / Cell: 619-***-****

*********@*******.***

Previous held clearance: Secret

3

EDUCATION and CERTIFICATIONS

MM University of Phoenix, Management, April 2010

BS/BM University of Phoenix, Business Management, May 2007 Certification, Meeting and Event Planning – San Diego State University Certifications and Training

California Guard Card (July 2016)

Project Management Orientation Simulation (PMOS) Project Management – Lausanne Institute ITIL (Currently Studying)

Help Desk Institute, HDI Certified Help Desk Analyst CenterVu Supervisor Administration – Lucent Technologies Navy Emergency Response Management System (911): System Administration – Oracle, Command Point System Admin, Command Point FRMS System Admin, PRMS System Administration Community Involvement & Activities

Mountain Empire Citizen of the Year 2010, Mountain Empire Business Association (MEBA). Boulevard Fire Department (Treasurer, 2009), Grand Ladies of the Old West (Parade Director 2009, Events Director 2010, Vice President 2011/12, President 2013/14, 2016).

Contact this candidate