Technical Analyst
Resume:
Tricia K. Rotta
*******@*****.***
http://linkedin.com/in/triciarotta
https://csp-csm.symplicity.com/profiles/tricia.rotta
Summary
Experienced Business Analyst who is a passionate, innovative, customer focused problem solver who has a unique combination of strengths, skills and experiences which create real value.
Business Analyst
September 2016 - Current
Hire Investments - The Mayo Clinic (Contract)
Working on the Asset Inventory Project
Facilitated team meetings throughout projects
Took on leadership role in various projects
Partnered with stakeholders and leaders, champions and employees to identify and document workflows, processes, tasks and handoffs
Analyzed workflows for gaps
Created RACI matrices with stakeholders to clarify ownership of tasks and aid in training
Contributed to the over-all team and project success through clarifying questions, problem solving, and documentation development
Software QA
April 2016 – May 2016
Questar Assessments
Documented software defects, using a tracking system, and reported defects to developers
Black Box testing
Maintained by identifying recording and thoroughly documenting databases of known defects/bugs
Performed regression testing to validate bug resolution
Database Developer (Acrobat Automation)
January 2016 – February 2016
ITG-InSource Technical Group, Medtronic (contract)
Working independently, wrote comprehensive, accurate and complete technical specifications to ensure business needs are met
Developed requirements for the distribution, processing, return analysis and archival
Designed, troubleshot, tested and problem solved complex software applications to ensure reliable and accurate performance
Imaging Operator II (Process Owner)
September 2014 – April 2015
RR Donnelley
Monitored, measured and provided feedback on process performance
Collaborated with cross-functional team members to ensure deadlines were met
Monitored and assessed products for quality, reported issues to management
Analysis & Process Documentation
Associate Pre-Press Applications Designer (Business Analysis, Documentation and Programming)
July 2011 – February 2014
Pearson
Designed and implemented a cross platform, automated, and integrated solutions which increased efficiency over 500%
Assessed technical functionality available on platforms against business requirements
Recommended processes and solutions, including development of specifications and enhancements achieving business goals.
Configured and maintained multiple software environments as the primary owner of the maintenance, technical processes and/or systems.
Analyzed and defined processes, tools, methods, and success factors impacting processes
Developed and documented critical processes to reinforce business needs
Liaison and team member on multi-level, virtual and cross functional teams to provide IT Liaison services and support for enterprise software and applications
Developed and Implemented innovative solutions to support business needs
Created and edited training materials and documentation of solutions
Process Engineer (Subject Matter Expert; Process Evaluation/Improvement Engineer)
Pearson Finishing Technician
September 2006 – July 2011
Cross functional team member creating processes and standardized information between Subject Matter Experts resulting in annual savings of over $ 21,000
Focused on improving business processes, delivering the solution on time and within budget
Developed and implemented innovative strategies reducing waste, increased revenue
Participated in the development, implementation, interpretation of policies and procedures
Served as a subject matter expert on cross functional teams involved with the analysis, development, implementation, administration and operation of business and system processes, which included multiple functions, product lines, and business activities
Facilitated post-implementation, adaptation and performance reviews for complex processes and procedures ensuring conformance to process requirements
Developed standardized work processes ensuring the consistent, stable and repeatable processes, safety, quality, cost and delivery of products
Spearheaded multiple projects to increase efficiency, accuracy and reducing waste while meeting deadlines
Worked with Subject Matter Experts, Developers, Project Sponsors, and cross-functional individuals to analyze workflows, implementation schedules, and test plans from “as-is” and “to-be” states
Created visual and instructional process documentation with emphasis on process illustration
Member of ISO certification teams who have analyzed the current condition against ISO standards
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