Front Office Supervisor

HASAN HADID

**** * ***** **. *******, IL ***** 708-***-**** ********@*****.***

OVERVIEW

Highly motivated, results-oriented professional seeking a position in your company where I will be stimulated, and challenged regularly. A creative, critical, and resourceful thinker with the proven ability to express thoughts clearly and develop conceptions in a logical sequence. Contribute to team efforts and perform well managing multiple tasks and projects under pressure and strict deadlines. Superior organization and time management skills. Dedicated individual with broad business knowledge, an outstanding work ethic and a strong foundation of discipline, determination, drive and success. Long-term interest in advancing my position within your company.

EDUCATION

Bachelor of Arts Degree in Hospitality Management - Expected 06/2017

GPA: 3.1

Kendall College, IL

Leadership and Extracurricular Activities:

Interned with Burnham Police Department in Burnham, IL; Going to court and observing Supervising Officer Bonner (Summer 2011)

WORK HISTORY

Soho House – Chicago, IL 11/2016 – 02/2017

Guest Service Agent

To provide guests with the services and facilities they request in a friendly, professional and prompt manner.

Provide significant interpersonal skills to eagerly increase customer’s loyalty as well as profits.

Possesses high knowledge of reservations between departments.

Accommodate tours, and answering telephone calls to provide information on the hotel’s services.

The Trump International Hotel & Tower – Chicago, IL 04/2016 – 08/2016

Front Office Agent

Welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures by Forbes Standards.

Assists when required with the tasks performed by the pbx operator and reservations agent.

One of the top leaders in room upgrades totaling in $30,000 in extra revenue.

The Oberoi Hotel & Resort – Dubai, U.A.E. 10/2015 – 03/2016

Intern – Front Office Mgmt.

Taking, amending and processing reservations in the absence of the Reservations Team.

To provide guests with the services and facilities they request in a friendly, professional and prompt manner.

Intern – Housekeeping Mgmt.

Maintaining green implementing strategies within the department.

Ensures all maintenance and safety incidents and hazards are promptly reported to the Supervisor/Manager to minimize hazard risk and ensure a high level of guest satisfaction at all times.

Spatini LLC – Chicago, IL 08/2014 – 09/2015

Events Coordinator

Responsible for coordinating events, including planning menus, booking musicians, putting up decorations, ordering flowers, hiring bartenders, and ensuring the event runs smoothly.

Coordinate details of events such as conferences, weddings, birthdays, anniversaries, charity events, surprise parties, trade shows, sales meetings, business meetings, employee appreciation events and virtual events.

VOLUNTEER EXPERIENCE

Illinois Fire Safety Alliance: Camp I Am Me Camp Counselor for burn surviving children. (2011-2015)

United Holy Land Foundation: Taught kids to be proactive and held workshops for kids ages 8-14. (2009-2011)

Arab American Democratic Club: Conducted outreach activities to PAC to involve the Arab-American communities. (2009-2010)

REWARDS

IFSA Tragedy to Triumph Scholarship Award (2013-2016)

Catering Executives Club of America Scholarship Award (2015)

INTERESTS

Enjoy going to the gym, as well as finding new ways of excelling my culinary and leadership skills.

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