Human Resource Customer Service

Kianna Goldstone

*** ***** ***** ***** ******* AB T1S 1S3

H: 403-***-**** C: 403-***-****

******.*.**@*****.***

Personal Skills

Management Skills

Able to effectively mediate conflicts between team members in an ethical manner

Uses logic and reasoning when making decisions

Outstanding organizational and multitasking skills Communication

Strong presentation skills

Articulate, confident, and precise when speaking.

Clear structure and layout in written proposals. This is beneficial when working in groups where main communication is through e-mails or other written forms.

Computer

Proficient in Microsoft Office (Word, PowerPoint, Excel). Confident in creating presentations, charts, and formatting documents. Customer Service

Learned to politely assist difficult customers through years of experience.

Developed a friendly and approachable personality, important when aiding customers as well as co-workers.

Education

Bachelor of Management- HR/LR and Economics Majors (2015- Present) University of Lethbridge, Lethbridge AB

Minor in International Management

Courses completed 15/40

Awards: Grade 11 Merit Award for an academic average of 75% or more Employment History

Banquet Server (Part-Time, Casual) (April 2010- Present) The Glenmore Inn and Convention Centre, Calgary AB

Began working as a Busser before being promoted to Banquet Server.

Duties include working in a team to ensure room cleanliness and guest satisfaction.

Kianna Goldstone

C: 403-***-****

Volunteer/ Extracurricular

Volunteer (January 2017)

University of Lethbridge, Lethbridge AB

Worked alongside Human Resource professionals to execute mock interviews to help students prepare for real life job interviews. Executive/Co-chair (April 2016- Present)

Human Resource Management Club, Lethbridge AB

Responsibilities involve planning and executing events, coordinating with corporate officials, sending out monthly newsletters. Member (September 2016 – Present)

Human Resource Institute of Alberta (HRIA)

“The professional association dedicated to strengthening the human resources profession and upholding the highest standards of practice.” - HRIA website

Etiquette Dinner (November 2015/16)

Management Student Society, Lethbridge AB

Formal dinner put on by the Management Student Society that teaches students the appropriate ways of acting, eating, and networking at various business events.

Treasurer (2014-2015)

High School Student Union, Okotoks AB

Responsible for keeping track of school funds, dispensing petty cash, issuing cheques, handling day to day cash.

Executive Chair/ Volunteer (2012-2015)

High School Student Union, Okotoks AB

Organized multiple fundraising events including the Terry Fox Run, Barefoot Walk, and Head-shave

Volunteered at dozens of events and was responsible for up to 1,200 participants.

References: Available upon request

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