Sales Customer Service

Ricardo Muriel

Duluth, GA ***** • C: 954-***-****• ******@*******.***

SUMMARY OF QUALIFICATIONS

Demonstrated leadership ability motivating and ensuring that a team achieves a common goal

Strive for customer satisfaction with proven experience working with customers in a wide range of industries

Demonstrated sales record independent to the type of industry by constantly exceeding the stipulated targets

Proven experience in logistics, coordinating various groups in time sensitive critical tasks

Fluency in both written and spoken English and Spanish

MS Word, Power Point, Excel, Visio, MS Access, MS Project, AutoCAD, HTML, Arena 8.0 EDUCATION

FLORIDA INTERNATIONAL UNIVERSITY Miami, Florida

Bachelor of Science in Industrial and Systems Engineering, Spring 2006 UNIVERSIDAD SAN BUENAVENTURA Cali, Colombia

Business Administration (3 years)

EXPERIENCE

INFINITY SALES GROUP Miami, Florida

Sales Representative, December 2015 – Present

Consistently meeting and exceeding sales goals while matching customer’s needs

Work closely with the management team by submitting activity and results report, including but not limited to daily call reports, weekly work plans and monthly territory analyses.

Advocate customer satisfaction by ensuring that all inquiries and needs from the customer are met in a single call

SITEL Bogotá, Colombia

Technical Support and Sales Agent, May 2015 – December 2015

Ensure that all customer issues related to Internet, Cable, Home Phone or Security were resolved in a timely manner

Consistently exceeding quarterly sales targets

Elected as advocate for Technical and Customer support for a Comcast campaign, ensuring a quick and efficient response to their inquiries, issues or concerns EQUILLANTAS UNIVERSO Bogotá, Colombia

Founding partner, Imports and Sales partner, June 2010 – December 2014

Spearheaded the logistics of receiving, storing and dispatching the tires imported from overseas

Supervised the sales team ensuring that sales goals were met

Consolidated customer relationships by having periodic face to face meetings in which many times new businesses were initiated

Maintained a direct line of communication with our different customers and partners, in order to ensure that our products and services were to their upmost satisfaction

Strived to find new customers directly or through referrals

Provided 24/7 customer service

CENTURION AIR CARGO Miami, Florida

Ground Equipment Manager and Ramp Supervisor, October 2007 – June 2010

Lead the General and periodic maintenance of the ground equipment used for Ground Handling Operation in aviation

Supervise the entirety of the Ground Handling Operation, including arrivals, departures, loading, unloading, parking spots, Aircraft towing and warehouse operations

Coordinate and supervise the load and distribution of the cargo’s weight according to the destination and the designated Aircraft

Managed to lower operations costs by improving the efficiency of the processes maintaining the quality, critical for the aviation industry

Coordinate staff hours by managing their weekly schedule and making sure their qualifications and licenses were up to date with the industry requirements

Actively participate in Team Projects such as Cost Analysis, Data Analysis, Maximization of Profit and Minimization of Costs, Auditory sections and Inspections

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