Information Technology Customer Service

ISAIAH ALEXANDER CALDERON

*****, ******* ***** **. ******,TX,77346

281-***-**** • ***************@*****.***

TECHNICAL SKILLS & ABILITIES

Troubleshooting network connectivity issues.

Installing, maintaining, and troubleshooting LAN networks.

Installing operating system service packs, updates, and other security patches.

Installing, maintaining, troubleshooting, and uninstalling software, as well as peripherals.

Maintaining and troubleshooting Windows XP, Vista, and Windows 7.

Install, uninstall and manage hardware components of a computer as well as peripherals.

Experienced in Microsoft Office,Word, Excel, Power point, Outlook & Microsoft Windows 7.

Troubleshoot connectivity issues between the computer and devices.

Set up and perform scheduled preventative maintenance tasks to keep Windows healthy.

Used Windows utilities to manage hard drives.

Printer support and maintenance.

Familiar with setting up, and troubleshooting WAN and LAN networks including IP addressing.

Implement a basic wireless network, and various topologies.

Set up a wired/wireless LAN and make adjustments to get better service and communication.

SUMMARY

IT professional with 3 years of customer service and training experience seeking a full-time position in the IT industry. Looking for a position that offers the opportunity to grow and develop, and eventually become a leader in the field. Highly motivated and highly productive in team environments as well as working independently. Efficient in handling &/or leading multiple project priorities. Able to communicate technical information in an easily understandable way. Innovative problem solver with a commitment to achieve and exceed goals set forth by customers and administration.

EDUCATION & CERTIFICATIONS

MyComputerCareer.com – Houston, TX 2016 – 2017

Information Technology Systems Administrator

Certifications.

CompTIA A+

MTA (Networking)

MTA (Windows Client Operating

System)

CompTIA Network+

MTA (Windows Server Administration

Fundamentals)

MTA (Security Fundamentals)

MCTS (Windows Server 2008)

MCITP (Server 2008 Administrator)

MCTS (Windows 7)

MCTS (Windows 2008 Applications

Infrastructure)

MCITP (Win Server Enterprise

Administrator)

MCTS (Server 2008 Active Directory)

Certified:

2012: OSHA General Health Safety &

Compliance occupation Hazard

Certified: 2012: Serve Safe & Manger

Training certified

Certified: 2012: TWIC (Transportation

Workers Identification Credentials) For

offshore and over seas work.

TECHNICAL COMPETENCIES

Hardware

Software

Network Essentials

Maintenance & Repair

Microsoft Operating

Systems/tools: Windows

95/98/2000/XP/Vista/7/8/8.1/10

Printer Setup

Workstation Builds

IT EXPERIENCE/PROJECT WORK

• Played an instrumental role in company wide migration of legacy products to a more modern up to date software and hardware with server builds including higher levels of RAM/Processors/Power supply's/Controllers/Firmware/Operating systems.

• Involved in multiple HDD,SSD,SAS projects that include degaussing,hard wipes,soft wipes & restoration for future mitigation and re-sale.

• I have hands on experience with cable testers,punch down, wire strippers, and crimper tools needed to rewire re-seat and place RJ-45/RJ-11 connectors, Fiber optics, and coaxial connections. As well as wire 66/110 block connections. EMPLOYMENT HISTORY

Trade Tech Solution 2016-2017 Administrative Assistant Houston, TX

Follow all rules, policies and procedures of Trade Tech Solution, along with state and federal regulations pertaining to technology issues. Ensure computer and related equipment is working properly; arrange for needed maintenance. Troubleshoot problems with computers and other equipment; assist users with full utilization of available hardware and software. Assist Administrator with supervision of class while working in lab situation or on computer related projects. Perform simple installations of computer software and hardware; maintain complete inventory of computers and related hardware. Provide timely resolution of computer problems by providing answers or referrals. Assist administrator with applications development. Perform disk backup and software copying as required. Assist with inventory of software licensing; track and control technology equipment.

Panda Express 2008-2011/2013-2016 Shift Leader/ Training Leader Houston, TX

Displayed courtesy and strong interpersonal skills with all customer interactions.

Provided base level IT support to company personnel and POS system. Maintained composure and patience in face of difficult customer situations. Trained new employees and explained protocols clearly and efficiently. Managed team of 8 members.

Responsible for inventory, scheduling, opening and closing procedures and banking needs.

EMPLOYMENT HISTORY

Pepsi Co. 2011-2013 Inventory Specialist / Order Puller Houston, TX

Verify customer and order information for correctness, checking it against previously obtained information as necessary.

Receive and respond to customer complaints.

Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.

Inventory management as well, receive packing list go to certain gate and dock assure all product was accounted for and put in designated locations

Contact this candidate