Test Cases Customer Service
Resume:
Mahi Gudepu
Ph. No: 678-***-****
Email: ****.*****@*****.***
SUMMARY
Over 8+ years of diverse experience in the field of Information technology with emphasis on Software Quality Assurance.
Experience working Financial (Banking), E-commerce, Retail, and Telecommunications organizations.
Excellent understanding of test strategies, QA methodologies and well versed with Web testing.
Demonstrated excellence in writing System Specification documents, creating and developing Test Plans, and Test cases and interacted with development Engineers.
Experience in manual testing using Quality Center (QC), Spira, Test Manager and Team Foundation Server.
Around 2 Years experience in automation testing using Selenium, using page object modal and key word driven development designs.
Experience in Functional, GUI and Regression testing on Web Based applications in different environments and browsers.
Experience in Black box testing with a complete QA Life Cycle through development, analysis, testing, defect logging, and verification of fixed bugs.
Experience working in mobile devices on platforms of iOS, Windows and Android across multiple devices.
Created, maintained, and executed manual scripts for functional regression, system, security and user acceptance, testing.
Comfortable working with JAVA, .Net, C, C++, Visual Basic, HTML, Oracle, SQL, JavaScript, PHP, Shell Scripts, VBScript, HTML, DHTML, XML, and CSS based applications.
Proven Strong Analytical and Logical skills with ability to follow project standards and procedures as per client specifications.
Ability to work on multiple projects/tasks simultaneously to meet dead lines.
Ability to prioritize tasks very well and work on multiple test projects at the same time.
Ability to work well in fast paced, dynamic team environment.
Excellent communication, leadership and interpersonal skills.
SKILL SET
Testing Tools
:
ALM/Quality Center (9.0, 9.1, 10.0, 11.0), Soap-UI, JIRA, Spoon, TFS, Test Manager, Webtrends, FoxMetrics, Google Analytics
Automation Testing
:
Selenium with Java
Requirements management
:
ALM/Quality Center, Share Point, JIRA, TFS, Sales Force
Programming Languages
:
J2EE, .Net EJB, JDBC, Swing, Java Beans, HTML, XML, JavaScript, SQL, PL/SQL, C++, C#, JSP, VB, .Net, AJAX.
Scripting Languages
:
Java Script, VB Script
Databases
:
Oracle 9i/10g using TOAD, SQL Server, My SQL, Sybase.
Web Testing
:
Browser-Side Test, Page-Layout, Hyperlink, Integrated calculative Data test, Data Validity and Cross-Browser Compatibility testing.
Database Testing
:
Transaction Testing (front end to back end testing), Data Mapping/ Data Conversion, Batch testing, Batch Transaction Testing and Data & File Validation
Mobile Testing
:
Andriod (Samsung Phone, Tablet), iOS(iPhone, iPad), IVR
Modeling Language
:
UML
Methodologies
:
SDLC, Agile (SCRUM)
Operating Systems
:
UNIX, Windows XP / Vista / 7, Mac OS X and Linux.
Web Applications
:
HTML, DHTML, XML, CSS, XSLT, SOAP, WSDL
Version Control Tools
:
Visual Source Safe, CVS and Clear Case
Office Tools/ Text Editor
:
Ultra Edit, MS Office 2003/07/10, Visio, Word Perfect, Excel, Beyond Compare, File Compare Utility, Putty.
Application Servers
:
WebSphere, WebLogic, JBoss
Utilities
:
MS Office
WORK EXPERIENCE
Client
Atlanticus Financial Holding (CompuCredit), Dunwoody, GA
Duration
June 2014 – Present
Environment
Automation Testing, Manual Testing, Mobile testing, Cloud Testing, Performance Testing,Agile Scrum, Selenium, Java, Keyword Driven Development, Page Object Modal, Spira, Confluence, Jira, SCM (Source Code Management), SQL Server Management Studio, SQL Navigator, Android, Windows Phone / Tablet, iPhone, iPad, HTML, CSS, XML, JSON, JavaScript, Unix, Putty, JBoss, Jenkins, Batch Files, SOAP, SOAP-UI, REST, Postman, Localization, Google Analytics, Web Analytics,
Role
Sr. QA Analyst
Description
Atlanticus Holdings Corporation is a financial holding company with investments primarily in companies focused on providing financial services. Through our operating subsidiaries we endeavor to offer a broad array of valuable financial products and services. These subsidiaries provide services relate to Credit Card Lending, Auto Lending, Retail Finanace, Loan Servicing and Portfolio Acquisitions.
Responsibilities:
Participated in Requirements, Story break down, Spring Planning, Functional design, Hardening Phase and Release notes walkthrough following Agile (SCRUM) methodology.
Worked closely with the project team in planning, coordination and implementing QA methodology. SCM & Confluence was used for requirements management, Spira for Test case management and JIRA for Defect Tracking.
Created test plan document and provided effective testing plan strategies, executed and monitored the testing effort across the team.
Worked on Automation framework using Selenium Over Java, Junit, implementing both page object modal and Key word driven development utilizing JSON file for object repository.
Automation framework supports execution of Smoke and Regression Testing.
Leveraged and modified existing test cases to support the newly built web sites.
Supported the existing test cases along with adding new test cases to the test suite and was validated against all browsers, tablets, phones and phablets.
Changed repository objects, as design changes supporting page object modal and key word driven designs.
Supported Database validations using JDBC Drivers for automation.
Configured vendor management configuration (CMS) using Admin system and validated the results.
Vendor on boarding and transaction funding, a batch process, was validated using SQL and server logs.
Extensively worked on development tools and have a good knowledge on HTML.
Development tools like Google Analytics were used effectively for web analytics.
Reporting of browser, Operating system, device information, tracking of request level to show performance and tracking of customer behavior in flow was captured part of Web Analytics
Worked extensively in SQL for validation & verification.
Logs were used to find Java exceptions, XML/ Json request and responses from various vendors.
Provided SLA tracking from event management and responsiveness of mobile devices for better performance tuning.
Closely worked with the director, development, and Business Analyst team in providing inputs for a better quality product.
Supported the application in production release environments.
Worked on various applications and products at the same time, with defining priorities and meeting the deadlines on time.
Client
Beazer Homes, Dunwoody, GA
Duration
Dec 2013 – June 2014
Environment
Manual Testing, Mobile testing, Performance testing,SDLC, TFS (Team Foundation Server), Test Manager, Visual Studio, .Net Framework, SQL Server Management Studio, Android, Windows Phone / Tablet, iPhone, iPad, HTML, CSS, XML, JavaScript, Unix, Putty, JBoss, Migration, Content Management System (CMS), Webtrends, FoxMetrics, Google Analytics, Web Analytics, Event Management (Tags), Sales Force.
Role
Sr. QA Analyst
Description
Beazer Homes USA Inc., headquartered in Atlanta, is a top 10 national homebuilder with homes for sale across the United States. They build homes that meet and exceed ENERGY STAR® requirements while appealing to homebuyers at various price points across various demographic segments. In addition to saving energy, their homes allow personalization through our flexible floor plans and design upgrades.
Responsibilities:
Facilitated and supported SDLC methodology. Starting from story break down, sprint planning, hardening phase, and production support to the actual release.
Worked in all the facets of SDLC starting from Business Requirement Document (BRD), Functional Design Specifications, and Release notes walkthrough. Team foundation server was primarily used for Requirements, and defect tracking.
Closely worked in developing testing strategies for mobile and web testing.
Created test plan document and provided effective testing plan strategies, executed and monitored the testing effort across the team.
Leveraged and modified the existing test cases to support the newly built web site.
Supported the existing test cases along with adding new test cases to the test suite in Test Manager and was validated against all browsers, tablets, phones and phablets.
Configured the Content Management System (CMS) and validated the results based on change in configuration
Extensively worked on development tools and have a good knowledge on HTML.
Development tools like Web Trends, Fox Metrics and Google Analytics were used effectively for web analytics.
Event Management Tags were used for reporting of browser, Operating system, device information, tracking of request level to show performance and tracking of customer behavior in flow.
Performed testing on page responsiveness and performance based on company standards and reported discrepancies if they are not meet.
Tested Sales Force application to verify customer leads from Website are captured and accurate.
Worked extensively in SQL for validation & verification.
Provided SLA tracking from event management and responsiveness of mobile devices for better performance tuning.
Captured programmatic defects looking into logs from putty
Closely worked with the development, and Business Analyst team in providing inputs for a better quality product.
Supported the application in UAT and Production release environments.
Participated in over all report and stand up meetings and provided adequate inputs.
Client
InComm, Atlanta (Alpharetta), GA
Duration
June 2013 – Nov 2013
Environment
Manual Testing, Mobile testing, Agile, SDLC, JIRA, Quality Center (11.0), Java, J2EE, SQL Server Management Studio, SQL Server, iTrack, iUnit, Java, J2EE, Web Services, Soap-UI, Window XP / Vista / 7, Mac OS X, IE, FireFox, Google Chrome, Android Phone / Tablet, iPhone, iPad, Batch Transaction, HTML, CSS, XML, iFrame, JavaScript, SOAP, WSDL, Unix, Putty, Send Grid, Kount, Spoon.
Role
QA Analyst
Description
InComm is a leading provider of cutting-edge prepaid products, services and transaction technologies to retailers, brands and consumers. InComm supports more than 400,000 points of distribution and helps retailers build prepaid card destinations, connects brands with new markets and gives consumers a simple, secure shopping experience.
Responsibilities:
Participated in few phases of the SDLC / Agile methodology, Business Requirement Document (BRD), Functional Design Specifications, and Release notes walkthrough.
Worked with team to coordinate & plan testing efforts.
Leveraged and modified the existing test plan templates to build test cases for each of the prepaid card program for clients such as Wal-Mart, ASDA, Target, Taco bell, Barnes & Nobel, CVS Pharmacy, Walgreens, Kojima, Dollar general, Car-Tel etc.
Each client is configured with its own branding providing multiple services & products such as Merchandise, Gift cards and Prepaid cards.
Worked on multiple projects supporting different client needs.
Based on the BRD, batch files are created and tested using iUnit and validated the results using SQL Server and logs.
Validated the Web Service responses from Send Grid & Kount using Soap-UI and the resulted values in the database.
iTrack would give the current status of the PIN used in DDC (Digital Delivery Center)
Mobile testing was performed for the Wal-Mart Client & Clients which offer Vanilla Gift Cards using Android devices (Samsung mobile & Tablet) and iOS devices (iPad, iPhone). Performing on IVR testing on mobile devices and helped in trouble shooting for configuration of clients.
Cross browser testing against IE, FireFox, Chrome and Safari were performed.
Smoke, Sanity, Functional, Integration tests were performed once the application is deployed in to QA environments and Identified Regression sets for better quality.
Worked closely with Developers and team in defining test process over view and insights for better quality as we were working with multiple browsers and devices.
Extensively worked in SQL for verification & validation for batch transaction files.
JIRA was extensively used to create and manage bugs. Quality Center (QC) was used to manage test cases.
Stand up meetings involved overall status report and the follow up actionable tasks
Performed Exception capture from Unix logs using Putty.
Client
TSYS, Atlanta (Alpharetta), GA
Duration
Aug 2010 – May 2013
Environment
Manual Testing, ALM/Quality Center (10.0 11.0), JIRA, Sybase, Advanced Query Tool (AQT),
Quest Software (Toad), Java 5.0, JEE 5.0, Free Market Technology, JBoss, MQ, PL/SQL
Ultra Edit, Beyond Compare, File Compare Utility (FCU), Oracle 9.1/10g, Sybase, Hyperion,ß
Window XP / Vista / 7, Mac OS X, IE, Fire Fox, AJAX, Spring 2.5, XML, HTML, CSS, XML,
Javascript, Unix, CVS, JBoss, Soap-UI, SOAP, WSDL, Share Point, JIRA, Verisign,
Amadeeus, putty and Log4j
Role
QA Analyst
Description
TSYS Loyalty offers clients fully integrated; end-to-end loyalty solutions and full range of tools needed to build reward programs that work from travel incentives, gift certificates and merchandise to program management, marketing support, and specialized customer service (IVR / Agent). The Project supports all aspects of rewards-program management, customer servicing, channel integration, rewards redemption and fulfillment. In essence, it manages the complete rewards experience for the customers like Wilmington Trust, JPMC, Navy, Sears, UFCU, Simmons, BMW, Patel Co etc., matching their specific needs, supporting more than 6,000 reward items. It has built integrations with most major card processors and diverse information processing systems, making it adept at launching new programs as well as transitioning programs from other providers
Responsibilities:
Participated in Requirements, Functional design, and Release notes walkthrough following Agile (SCRUM) methodology.
Analyzed the Project plan, Requirements, and Design Documents to plan testing efforts.
Worked closely with the project team in planning, coordination and implementing QA methodology.
Leveraged and modified the existing test plan templates to build test cases for each of the rewards program for Wilmington Trust, JPMC, Navy, Sears, UFCU, Simmons, BMW, Patel Co etc., to include multiple branding and rewards which offers products and services, merchandise, gift cards and certificate, cash back, travel and experiential reward options.
Secured and configured Test accounts from the clients for testing needs.
Identified Smoke test scenarios from the Regression sets and performed Smoke test once the application is deployed in to QA
Executed Test Cases Manually, once the application is stable.
Tested multi-product or multi-earning sources which feed into Relationship services that combine point earnings from all sources that have a common link, where any account within the same relationship can access and redeem from the combined balance.
Worked closely with the Scrum leads in Sprint 0, in defining test process over view and insights for better quality.
Worked on Configuration of clients (Test Admin Functionality, a centralized configuration engine which can used to configure each client individually.)
Worked in creating brands and verifying them across the browsers with respect to the Content Management System (CMS), which can be personalized with respect to each client.
Checked the Data Synchronization process / Data Verification, which runs between the Sybase and the Oracle server, which is used for the fulfillment process. Also check the Return Merchandise Authorization (RMA) procedure to ensure the rewards and cash are returned properly.
Auditing was done using Hyperion reports.
Check the Agent Only Functionality, IM-Agent functionality, worked on DRAFT5 and VeriSign clients with respect to the client behavior and worked in validating the behavior of the Real-Time, SSO (Single Sign on) Clients.
Verified the Data Migration procedures used for the converted clients
Verified the CARE Ticket functionality used by the agents.
Worked on Web-Services, Using SOAP-UI in creating XML requests and validating the responses.
Extensively performed Functional, Integration, Regression, User Acceptance and Production Shakeout on the Rewards Management Platform. Performed Data Base testing to validate the Accounts, Points and Rewards associated with the Customers and Clients
Involved in defect triage meeting to review new, existing defects and define action item.
Stand up meetings involved overall status report and the follow up actionable tasks.
Interacted with developers to resolve technical issues and investigated the bugs in the application.
Using SCRUM, with continuous change in requirement. Test case change control management was done through QC by enabling the version control.
Worked on improving the QA process management / QA Methodology supporting agile framework.
Provided clear concise feedback to Development team on recurring errors both on an individual and team basis with aim of long-term reduction of defects found in test results.
Recorded and managed defects utilizing JIRA / Quality Center.
Involved in admin tasks in QC such as crating additional filters and fields.
PL/SQL queries where tested in the process of testing RMA.
Created Release Notes and Performed UAT (User acceptance testing) and Production tests.
Attend install task plan meeting for UAT and Production.
Performed test execution/verification after UAT install of project package or enhancement and Performed/Completed online shakeout after production install of project package or enhancement.
Experience working in different environments (QA,UAT, PROD)and seeing if the other vendors connections such as Amadeus and Verisign is network test management or network testing was done using putty.
Client
Wells Fargo Home Mortgage, IA
Duration
Dec 2009 – Aug 2010
Environment
Quality Center 8.0/9.2, Windows XP/VISTA, Java 1.4x, Oracle 9i, XML Spy, XML, XSLT, Web Services, MS-Visio, MS Outlook, MS Word, MS Excel, Soap-UI, JBoss
Role
Test Engineer
Description
Wells Fargo is consolidating its three lines of business to have a single application processing system and to provide better servicing to the customers. CORE is a single interface platform where users can access loans from different business lines.
App Taker on the Web (AOW) is a new web-based sales origination system unique to Wells Fargo Home Mortgage. The target audience includes Wells Fargo Home Mortgage User and Business Process Groups, AOW project management and Wells Fargo Services Application.
Responsibilities:
Reviewed Business Requirement Document (BRD), Functional Specification Document (FSD) and Design Document Specifications (DDS).
Actively involved in Requirement Analysis, Business Analysis, Use-Case Analysis Involved and developed comprehensive Test Strategy, Test Plans, Test Case and Test Scripts and documented them in Quality Center (QC).
Created test strategies and prioritized the test cases. Prepared test plan and designed & reviewed the test cases based on functional specifications.
Accountable for preparation of System Test Plans, Test Metrics presentations, designing Test Scenarios, Performing Test Reviews & Preparation of Test Data.
Execute test cases and performed tasks related to bug tracking & reporting, and preparation of daily test report.
Define and implement test processes, strategies and approaches based on development methodology for medium complexity test requirements.
Manage different phases of manual testing, planning, estimating and project tracking.
Accountable for collecting requirement analysis, Test Scenario preparation, Test Execution and Defect management.
Responsible for Functional Testing, Regression Testing, Smoke Testing, System Testing, User Acceptance Testing, Adhoc Testing and Internationalization Testing.
Involved in Test case modification, review and writing also involved in preparation in terms of Test Case writing and execution for many complex change requests of a release.
Manage Test Cases execution to ensure that the application is meeting the functional specifications and efficiently using Quality Center and logging the problems.
Categorize the defects and verify after the issue is resolved also coorerdinating with different teams (development team, component team, etc)
Provide direct support & development of the software applications, involving all phases of the software development life cycle (SDLC) for development functions related to large complex applications & software programs.
Direct support to the Software Development department in the areas of software/application architecture, development, design, and independent analysis and problem resolution.
Assure both quality and customer service while leading and driving advanced/complex development tasks and projects to successful completion. Prepare documentation for the design plan, review specifications for modifications, integrating components and testing.
Ensure technical solutions are designed for performance, reliability, scalability, maintainability, supportability, business continuity, and business agility while leveraging industry’s best practices.
Client
Sprint, Kansas.
Duration
Dec 2007 – Nov 2009
Environment
Windows XP/Vista, Weblogic, Java, J2EE, JSP, SQL, VB Script, VSS, Quality Center 9.0, TOAD, XML, CSS, HTML.
Role
Test Engineer
Description
Billing is an extensive part of the Sprint Corporate Division. The Online Customer Mobile Billing Quality Assurance Team provides operational support ensuring the accuracy of selected bills for mobile customers. Provide functional, Regression, performance testing, and load testing for the assigned application. Testing included new features, upgrades, enhancements and/or production fixes.
Responsibilities:
Study and analysis of the Business Requirements, SRS and the Functional Requirement documents for the creation of Test Plans and Test cases.
Documenting and Organizing the Project Requirements, Test Plans and Test cases in the HP/ Mercury Quality Center tool.
Coordinating the internal reviews of the Test cases and completion of the reviews of the Test cases with the Business Analysts.
Extensively involved in Manual Test efforts of the project for Functional, Sanity, Black-Box, Systems Integration, Regression and User Acceptance Testing.
Created Test Plan, updating Test Strategy and Status report.
Responsible for Entire Mock up Test data creation.
Coordinated with Development and Business teams for defect reviews, change requests.
Provided clear concise feedback to Development team on recurring errors both on an individual and team basis with aim of long-term reduction of defects found in final release.
Provided back end testing for database auditing (DB) and data validation using SQL scripts.
Client
Dell Inc, Texas
Duration
May 2007 – Nov 2007
Environment
Quality Center 8.0, .net Technologies, VB.Net, HTML, CSS, XML, Java script, IIS, Oracle 8i, Toad, Unix, Windows XP, Websphere.
Role
QA Tester
Description
Dell Inc. is America’s most admired company in the year 2005 in the fortune 500 list. It is a trusted and diversified information-technology supplier and partner, and sells a comprehensive portfolio of products and services directly to customers’ worldwide implementing Customer Service Contact Center. Dell Inc. has an application called TradeSphere, which is developed by Vastera. The purpose of the TradeSphere application is to ensure compliance screening on all of Dell Inc.’s orders and shipments. TradeSphere is also used in the International Shipping function for creating accurate and complete Export documentation.
Responsibilities:
Understand and review business requirements, supplementary specifications and other design artifacts.
Involved in analyzing and designing the testing methodology.
Performed extensive manual testing before doing the automation.
Involved in design and development of Test cases and Test plans.
Developed traceability matrix by mapping the requirements with test cases.
Performed positive, negative, null value and boundary value testing.
Used SQL queries at database level to perform data validation.
Performed System Testing, which includes functionality testing, Integration, Validation, compatibility, Regression and GUI Testing.
Used Quality Center to design and write test cases. Also used Quality Center to log defects and monitored the defects for successful resolution.
Documented the complete test process and results with screen shots.
Executed test cases and verified the actual results against expected results.
Generated daily/weekly status reports for the team lead and participated in triage meetings along with Technical team, Project managers, and Business analysts.
Performed the testing of Billing Center Configuration changes.
Analyzed the program log files to report bugs effectively
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