Customer Service Medical

EMELY DEJESUS

** ** ******** ****** **** Hartford, CT 06108 860-***-**** ************@**********.***

SUMMARY OF SKILLS

Work experience in case management, medical records, clerical support and data entry

Outstanding interpersonal skills and customer service attitude proven by work experience

Ability to effectively work with others in a supportive work environment

Knowledge of various MIS systems including DMHAS-SATIS, CARE system, Millennium, Correspondence system, IDXrad system, and Chart Locator system

Experience with MS Word, Access, Excel and Word Perfect

Electronic records system, DLA-20, SNAP

Fluent in Spanish

RELEVANT WORK EXPERIENCE

Supportive Housing, Community Case Manager, Chrysalis Center, Hartford, CT. September 09-present

Meet with clients on an individual basis to further assist with the connection to community resources

Create treatment plans with measurable goals for clients

Operated an electronic records system

Facilitate of pre admission groups based on budgeting, goal setting and meaningful daily activities

Meet clients for home visits

Transport clients to medical appointments, attorneys, SSA office, grocery shopping, etc.

Translate for clients from English to Spanish at different appointments.

Assist clients with apartment searches, security deposits and developing relationships with landlords

Department of Corrections Case Manager, Community Renewal Team, Hartford, CT February 06-September 2009.

Facilitate of Life Skills groups

Perform daily Addiction Severity Index Intakes

Assist with the applications for Access to Recovery II and General Assistance Recovery Supports Program for basic needs vouchers

Meet with clients on an individual basis to further assist with the connection to community resources

Create treatment plans with measurable goals for clients

Translate for parole officers and their parolees from English to Spanish

Prepare written reports on a weekly basis to parole officers in reference to parolees

Assist with obtaining drug screening through urinalysis

Intake Specialist, Community Renewal Team, Hartford, CT September 04-February 06

Scheduled appointments and registered new clients

Triaged messages to clinicians and the Psychiatrist

Verified medical insurance via telephone or computer database

Provided clerical support including filing, faxing, mailings, and data entry

Created and assembled charts for new clients

Module Receptionist/Medical Records Clerk, Asylum Hill Family Practice, Hartford, CT October 03- September 04

Scheduled appointments and registered new patients

Operated an electronic medical records system

Received messages and sent them via computer electronic medical records system to different providers

Operated a multi-line telephone system and taking telephone inquiries

Reviewed requests and authorizations to ensure HIPAA compliance

Medical Records-Release of Information/Correspondence, St. Francis Hospital, Hartford, CT May 02-October 03

Responded to requests, making sure proper medical information is received by the requestors, ex.-Doctors, attorneys offices, and or other medical facilities

Assure requests for subpoenas are received on due time for the courts

Provided proper services to funeral homes, typing up death certificates reviewing death charts

Maintained data files and retrieved information from main computer systems

Medical Records Clerk II, St. Francis Hospital, Hartford, CT March 01- May 02

Operated a multi-line telephone system and routed calls appropriately

Provided clerical support i.e. filing, faxing, mailings

Responsible for light data entry, retrieving information from main computer system

Printed microfilm and microfiche to provide to Doctor’s floors and other hospital

EDUCATION

Bulkeley High School, High School Diploma June 1999

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