Management Accounts Receivable

Mark Pinckard **** Richfield Landing, Pflugerville, Texas 78660 512-***-**** **********@*****.***

Financial Executive

Highly experienced finance executive with 15 years of financial management success leading business and financial operations for multistate medical programs and facilities, state government, and international technology firms.

Demonstrated Strengths in:

Revenue Cycle Management

Financial Planning &Analysis

Acquisition Integration

Internal Auditing

Policy & Procedure Development

Change Management

Forecasting & Budgeting

Strategic Planning

Operations Management

Accomplishments

Established financial planning and analysis infrastructure providing visibility in successes and opportunities for improvement.

Delivered cost reductions, business expansion, and operational improvements that resulted in $12M revenue increase, $1.2M cost reduction, and up to 55% increase in collections.

Collaboration with vendors and distribution networks to improve inventory management, reduce inventory stagnation and improve vendor payables.

Identified and implemented technology innovations that enhanced recordkeeping, billing, scheduling, facility management, and training efficiency.

Career Synopsis

McCrae Management and Investments (Austin, Texas) 2014-Present

Chief Financial Officer/Chief Operating Officer (2014 – Present) – Manage financial operations and operational staff for McCrae Management to include 250+ retail audiology operations in nearly every state across the country and real estate investments in multiple states with annual gross revenue exceeding $120M with nearly 800 employees. Oversaw growth from 50 stores to current footprint.

• Financial Operations: Implemented control systems and new operating system to set the groundwork for improved efficiency and growth opportunities.

Ø Established processes and controls to monitor, address and report on inventory, accounts receivables, deposits and all stages of front-office retail operations.

Ø Integrated multiple acquisitions adding more than $2M annual gross revenue across multiple states.

Ø Developed, daily, weekly and monthly financial reports to include cash flow, operational statistics and financial operational statements to accurately reflect progress and areas for improvement.

Ø Implemented GAAP accounting principles and close procedures.

• Human Resources and Employee Engagement: Established a professional human resource management role and expanded and clarified employment policies.

Ø Implemented Employee Handbook and a system for review of employee policies.

Ø Established sustainable payroll practices and controls, and implemented a single PTO and compensation policy.

• Technology & Operations: Established controls around IT infrastructure and IT development.

Ø Established roles based security profiles and IT support structure.

Ø Fostered a business intelligence mentality for daily operational metrics and created the framework of regular and recurring operational reviews for accountability.

• Cost Savings: Implemented controls in purchasing and vendor relations to reduce spending.

Ø Established “Delegation of Authority” guidelines to control capital purchases.

Ø Implemented reimbursement reviews and oversight to control employee spending.

Ø Worked with vendors to manage purchasing and spending.

Ø Transitioned employee benefits plan to partially self-insured model saving nearly $100K in monthly costs.

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Mark Pinckard 2913 Richfield Landing, Pflugerville, Texas 78660 512-***-**** **********@*****.***

Career Synopsis (continued)

Harden Healthcare/Girling Health Care/Harden Hospice (Austin, Texas) 2008-2014

Vice President of Finance (2008 – 2014) – Direct the efficient, high-quality, and cost-effective operations of 94 offices in Alabama, California, Georgia, Iowa, Texas, Oklahoma, Missouri, and Kansas, holding bottom-line accountability for revenue cycle management, P&L, budgeting, business expansion, staffing, and cost containment. Experience in developing integrated delivery healthcare models for in-home care.

• Business & Revenue Growth: Implemented programs and services that helped grow revenues by more than 50%.

Ø Established management of new lines of business that provide subcontracted services to managed care organizations and veterans’ organizations, generating more than $1M in increased annual income.

Ø Facilitated and integrated multiple acquisitions each adding more than $10M revenue across multiple states.

Ø Acted as on-site management for acquisition integration and coordinated integration efforts for new employees, processes, and software.

Ø Opposed potential acquisitions after poor performance or compliance issues evolved in due diligence.

Ø Manages company-wide scorecard reporting achieving 98% usage for 4 lines of business. Coordinating same process across all service lines to drive success through accountability.

• Revenue Cycle/Accounts Receivable Management: Oversees billing and collections for $400M annual revenue across multiple states, multiple MCOs, and private, commercial, local, state and federal payors.

Ø 99.17% collection rate in Texas across all payors.

Ø Implemented electronic billing systems, including transition to the HIPAA 5010 standard.

Ø Developed process improvements in client/patient authorization management which improved frontline billing.

Ø Transitioned billing software from multiple sources to a single-centralized solution.

Ø Manages Private Pay, Commercial Insurance, Medicaid and Medicare billing and collection teams.

Ø Stabilized DSO below 28 days across all payers, including federal and state governments, insurance, MCOs and private duty patients.

Ø Implemented process changes that resulted in 55% reduction in uncollected AR.

• Technology & Operations: Introduce system innovations and process improvements that save labor costs while enhancing efficiency and accuracy.

Ø Oversaw implementation of system-wide Electronic Visit Verification System for tracking time and attendance of more than 17,000 employees across multiple states and funding sources.

Ø Executed selection, development, and implementation of $2M client-management software project. Helped select an enterprise-wide learning-management platform.

Ø Managed the integration of three acquisitions to centralized billing and client management software reducing overhead and streamlining processes.

• Cost Savings: Took ownership of cost-management programs that accomplished significant cost improvements.

Ø Five consecutive years of maintaining operational success while reducing costs and achieving favorable budget outcomes.

Ø Developed and maintain forecast modeling system consistently providing less than one percent variance to actual outcomes for $220M organization.

Ø Achieved $2M+ reduction in annual costs.

Spansion (Austin, Texas) 2006-2008

Financial Analyst: Managed financial responsibilities for internal business units, including P&L and balance sheet management, collections and accounts receivable management, and executive support. Produced monthly operating statements. Prepared rolling forecasts, long-term plans, and annual budgets.

Education

Texas State University (San Marcos, Texas) Saint Mary’s University (San Antonio, Texas)

M.B.A.–Finance Management B.A.–Political Science; Magna Cum Laude

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