Engineer Software

Douglas A. Smith

MCSE + Exchange, WCSP, AS, Former MCT

**** ********* ***** *****, ********* Beach, FL 33442 954-***-**** Email: ********@*********.***

SUMMARY OF QUALIFICATIONS

Experienced in designing, implementing/deploying/migrating, managing, documenting and optimizing Windows 2000, 2003, 2008 and 2012 networks.

Design, implement and manage IT/MIS infrastructure projects.

Experienced in project management of software implementations and telephony solutions, including T-1, PRI, MPLS. and Digital Phone Systems.

Install, Maintain and Upgrade servers and services running Windows 2000, 2003, 2008 and 2012 server products.

All user administration and directory management of Windows forest environments.

Install Maintain, Configure and Optimize services including DNS, DHCP, WINS and DFS.

Proficient in troubleshooting TCP/IP configuration and WAN connectivity issues.

Design and Implement security for files and directories using NTFS and EFS.

Experienced in installing, configuring and troubleshooting and maintaining MS Exchange servers 2000/2003/2010/2013

Experienced in providing user desktop support, development and training.

Secure network infrastructures using group policies including account policies and IPSec policies.

Design, Configure and Implement firewall, packet filtering and VPN solutions.

Design and Deploy backup/disaster recovery solutions using Symantec Backup Exec, Datto, Shadow Protect, Acronis and other products.

Design, test and perform premises wiring using various medias

Design, build, install, and configure and deploy workstations; All Microsoft Operating Systems

PROFESSIONAL EXPERIENCE

C2 Computer Services, inc – Coral Springs, FL 11/2015 – Present

Senior Field Engineer for Managed Services Provider

This position requires extensive experience in designing, implementing and supporting Microsoft networks in diverse business environments. The nature of my work over the past ten years has allowed me to accumulate a broad base of knowledge and experience in varied business operations, business MIS systems and Microsoft platforms; these include medical facilities, law offices Construction companies and property management firms to name a few.

This position requires strong communication and problem solving skills. My attention to detail and strong analytical skills have been invaluable in the field of computer engineering where I also developed the ability to handle multiple tasks while maintaining a sense of priorities. My positive attitude and willingness to work side by side with line staff have been invaluable in adapting to a wide range of business environments and management styles within this Managed Services Environment.

Specific Job Duties/Responsibilities:

• Troubleshoot and resolve issues (Tier 1 thru 3).

• Provide full, end-to-end user support and ensure corporate network system performance. Ensure steady state network operations.

• Identify needs for technical support, determine level of support warranted and provide support to end users, including LAN connectivity, hardware, software, network, and printing issues.

• Respond to inquiries from employees, managers, clients, vendors and other outside parties and deal with users who need immediate support.

• Prioritize service requests and set level of expectations

• Support service calls: Traveling to customer sites Investigate, analyze, diagnose and resolve complex IT infrastructure problems.

• Resolve problems across applications, database or data errors, message flow, server performance, storage optimization, and network connectivity

• Support common Internet services and protocols such as DNS, NTP, SMTP, LDAP/AD, DHCP, and HTTP.

• Maintain LAN and WAN Networks for COs, branch offices, and stand-alone facilities.

• Troubleshoot TCP/IP configurations, and LAN/WAN connectivity issues.

• Provide advanced network design, procurement and technology lifecycle planning services.

• Design, Implement and manage Windows Server 2008 and 2012 AD Infrastructures.

• Develop and implement network virus protection and disaster recovery plans.

• Conduct site surveys, business analysis and network design of Windows forest environments.

• Perform network/MIS needs analysis for startup/existing businesses.

• Provide Systems Operation and software training to all levels of staff.

• Manage moves, upgrades, software implementations and document network environments.

• Responsible for Manage of Major accounts as assigned, moves, upgrades, software implementations/migrations

• Troubleshoot system/software issues and provide User desktop/server support services at all levels.

Platinum Computer Products – Deerfield Beach, FL 01/2000- 11/2015

This position requires strong communication, analytical, and problem solving skills; an ability to handle multiple tasks while maintaining a sense of priorities, an attention to detail, a willingness to work side by side with line staff, a positive attitude, and a broad base of knowledge and experience in business operations and business MIS systems.

• Design, Implement and manage Windows 2000, 2003 and 2008, 2012 Active Directory Infrastructures.

• Maintain Local Area and Wide Area Networks for COs, branch offices, and stand-alone facilities.

• Design, implement and certify security compliancy for current HIPPA/HITEC Standards

• Manage moves, perform upgrades and software implementations, and document various networks in diverse Microsoft environments.

• Provide advanced network design, procurement and technology lifecycle planning services.

• Perform site surveys, business analysis and network design of Windows forest environments.

• Design and Configure firewall systems, packet filtering and secure VPN solutions.

• Maintain Citrix MetaFrame XP environments (Server/Client)

• Responsible for troubleshooting TCP/IP configurations, and LAN/WAN connectivity issues.

• Design and Deploy backup/disaster recovery solutions using Symantec Backup Exec/Acronis products.

• Conduct on site surveys and perform network/MIS needs analysis for startup and existing businesses.

• Conduct system installation planning; manage/conduct moves and upgrades.

• Perform System Operation and software training to all levels of staff.

• Responsible for equipment acquisitions and software license compliancy.

• Develop and implement network virus protection and disaster recovery plans.

• Design, build, install, configure, and support workstations.

• Troubleshoot system/software issues and provide User desktop/server support services to various clients.

• Perform on-site repair and replacement services for workstations and servers.

• Provide Remote Desktop Services to end users

• Provide liaison support services for and between hardware and software vendors

SD Modular Displays – Fort Lauderdale, FL 01/1997-01/2000

Special Projects Manager\Systems Administrator

Special Projects Manager was hands-on position that covered areas including, but not limited to Inventory Control, Purchasing, Shipping/Receiving, Order Entry, Production Order Processing, developing Bills Of Material and Catalog/Material Part Numbers, as well as Computer Systems Administration and MIS. In this position I managed and worked interactively with office personnel and line staff in developing policies and procedures, training, and supporting the day-to-day operations associated with our manufacturing operation. Further responsibilities included the design and implementation of the IT Network/T-1 telecommunications systems, the upgrade and maintenance of workstations and troubleshooting system/software issues.

IT Related Qualifications

Designed, purchased, implemented, documented and managed Windows NT 4.0 network, including Exchange 5.5 for 35 users.

Designed, purchased, implemented and managed T-1 (PRI) tele-communications network with ATAPI network interfaces.

Responsible for the selection, purchase, implementation and management of Macola Software (Integrated Accounting, Order Entry and Manufacturing Software).

Design, develop and implement Raw Materials/BOM Databases.

Managed the daily Operations for the NT multi-server network, including Technology Life Cycle Planning.

Developed and Implemented network security policies.

Responsible for the design and implementation of backup solutions using Veritas Backup Exec.

Responsible for the upgrade and maintenance of workstations and servers.

Responsible for troubleshooting system/software issues and providing User desktop support at all levels.

Responsible for developing, implementing and managing corporate policies for IT, O/E, POP, and Inventory Control.

Responsible for all IT/Software and related equipment acquisitions, including software license compliance.

Barbee & Associates, P.A. (U.S. Bankruptcy Trustee, Southern District of Florida–

Ft Lauderdale, FL 09/1996-12/1997

Office Manager

Maintained TimeSlips database, insured billing currency, and managed time reports for all professionals

Responsible for the day-to-day operations associated with running an accounting office.

Responsible for managing payroll and employee benefit plans for a staff of 25.

Maintained A/R, A/P and other related ledgers for three companies.

Responsible for the preparation and tracking of Fee Applications, Employment Orders and other ancillary court documents and motions.

Managed three operating accounts for John P. Barbee, Trustee, Bankruptcy Reporting Company and Barbee & Associates, P.A.

EDUCATION

Southern Technical College, Computer Fundamentals, 1991

PC Professor, Boca Raton, FL MCSE/Exchange 2000 Coursework, March 2002

Liberty University, Lynchburg, Virginia: Associate of Science in Psychology

Liberty University, Lynchburg, Virginia: Two classes remaining for Bachelor of Science in Psychology with a Minor in Business Administration

CERTIFICATIONS:

Microsoft Certified Systems Engineer on Windows 2000 (MCSE)

Installing, Configuring and Administering Windows 2000 Professional

Installing, Configuring and Administering Windows 2000 Server

Implementing and Administering Windows 2000 Directory Services Infrastructure

Designing Windows 2000 Directory Services Infrastructure

Designing Security for Windows 2000 Network

Migrating Windows NT 4.0 to Windows 2000

Implementing and Supporting Internet Information Server 4.0

Installing, Configuring and Administering Windows 2012 Server

Microsoft Certified Professional (MCP)

Microsoft Certified Systems Engineer (MCSE + Exchange, MCT)

Watchguard Certified Security Professional (WCSP)

Watchguard Firewalling Basics Examination

COMPUTER HARDWARE/SOFTWARE EXPERIENCE

APPLICATIONS:

Microsoft Windows SBS Server 2000/2003/2008

Microsoft Exchange 2000/2003/2010/2013

Microsoft ISA Servers (All Versions)

Microsoft Internet Information Server (IIS 4.0/5.0)

Microsoft Windows Terminal Server (All Versions)

Microsoft Office 2003/2007/2010/2013/2016/365

Microsoft Outlook 2003/2007/2010/2013/2016/365

Symantec Backup Exec, Datto, Shadow Protect, Acronis and other products.

Citrix MetaFrame XP (Server/Client)

Trend Micro Enterprise Level Antivirus

Symantec Enterprise Level Antivirus Solutions

Ninja RMM Solution

AutoTask Enpoint Management

ITGlue IT Documentation Software

UNIX based TACTICIAN (Spreadsheet Software)

UNIX based SYMIX database Software (Proprietary)

Norton Ghost Products/Acronis Imaging Products

Multiple Remote Access Programs

Word Perfect 5.0/5.1/6.1/7.0

Creative Solutions (WS-2/CBS Accounting Package)

TimeSlips (All Aspects)

Quickbooks/Quickbooks Pro, All Versions

OPERATING SYSTEMS:

MS-DOS up to 6.22

MS Windows 2000/XP/Vista/2007/2008/2010

MS Windows NT 4.0 Workstation/Server/Enterprise

Windows 2000/2003/2008/2012 Server

HARDWARE:

Cabling (CAT 5, CAT 5e, CAT 6) All Facets including various conduit medias

Servers (Dell PowerEdge (All Classes) HP Proliant

Printers (HP, IBM, Lexmark, Cannon)

Hubs and Switches (Cisco, 3Com, HP, Intel, Dell (Managed/Unmanaged)

Routers (NexLand PRO 400/800, SONIC SOHO)

Telephony Equipment (NEC, Lucent, Panasonic)

Firewalls (Watchguard SOHO/FireBox Class, Sonic SOHO, and Cisco ASA 5505/5510

References are available upon request.

Contact this candidate