Customer Service Assistant

**** ********* ***** ******* ** *****

Phone: 407-***-****

Email: **************@*****.***

AWARD-WINNING, DETAIL-FOCUSED ADMINISTRATOR

Offering 11+ years’ extensive experience in providing customer service and support

CAREER HIGHLIGHTS

Proven track record in general administration, office management, and customer service.Familiar with office procedures, equipment, systems and practices. Pleasing phone manners. Well-organized. Perform well in high-pressure, fast paced environments. Strong verbal and written communication skills.Team player who is able to relate to people at any level.Multitasking abilities.Ability to grasp and adapt to new environments and procedures.Results-driven. Computer proficient.

PROFESSIONAL EXPERIENCE

Title Assistant

Westcor Land Title Insurance Company, Maitland, FL 2016-2016 (9months)

Working for a National Title Underwriter for its National Lender Services Division

Assisting curative specialist with following up on recorded Foreclosure deeds, proof of payment on tax liens and completed vacancy affidavit

Appointed as a central point of contact and liaison between local closing agent, client and teammate

for files in multiple states

Performing as a host of duties regarding file interaction to ensure time frames and process requirement are being met

Title Agent Assistant II

Wilson Title Services, Champions Gate, FL 2014-2016

• Reviewed deeds and mortgages for all OLCC resorts

• Ability to acclimate to the various guidelines between the different County and State recording

Requirements

• Determined effective methods of recording by minimizing paperwork

• Assisted title agents when directed

• Performed administrative functions when required (typing, scanning, filing)

• Understood curative action for title defects

• Adhering to and implementing company policies established by Orange Lake Resort & Country

Club

Senior Staffing Coordinator

Waterman Village Homecare, Mount Dora, FL 2013 – 2014

Obtain daily staff requests and fill them efficiently

Monitor overtime accumulation and attendance of employees

Assist the human resource department with interviews and orientations

Process employee vacation requests

Work with the payroll manager to verify payroll accuracy

Staffing Coordinator

Levin Home Care Agency, Delray Beach, FL 2010 – 2013

Applied human relation skills in assessed, implemented and evaluated individual clients needs

Assisted with identifying the most appropriate caregiver to ensure patient’s needs are met

Took client intakes on a daily basis, including but not limited to: closing intake, answering questions, following up with families and following up on patient care

Responsible for collection, input, and reporting of data for internal and external purposes

Provided excellent organizational, interpersonal, telephone, documentation and communication skills

Administrative Assistant

One Source Medical, West Palm Beach, FL 2009 –2010

Responsible for client and customer relations such as greeting and directing them to departments in our six office diabetic supply company

Performed daily duties such as checking voicemail and emails, scanning, filling, typing patient information and organizing patient forms

Screened phone calls and promptly forward them to appropriate staff

Office Assistant

NTZ Entertainment, New York, NY2005 –2009

Greeted and assisted visitors with their personal needs

Managed answering a 5 line phone

Filed, faxed and emailed important documents of upcoming artists and events

Scheduled and coordinated events, interviews and meetings for two Executives

Receptionist

Raveco Medical Center, Queens, NY2003 – 2005

Handled all agency clerical duties; typing, filing, answering multiple phone lines, distributing mail and keeping records

Organized and updated patient records

Scheduled appointments and faxed insurance forms and billing

EDUCATION/PROFESSIONAL DEVELOPMENT

Travel and Tourism, LaGuardia Community College, NY

30 credits towards A.S., Hospitality & Catering Industries, Tour Planning & Ticketing in the Travel Industry, International and Domestic Tourism

CERTIFICATES OF ACHIEVEMENT/AWARDS

Employee of the Month Award (2), Cash Bonus Awards; Star Employee Award

COMPUTER SKILLS

Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), Medisoft and Visitrax, Simplifile E Recording, CSC E Recording, Resware and 62+wpm

Excellent References Available On Request

Contact this candidate