Customer Service Assistant

Darla Day

**** *** **** ****, **********, MN ****7, Cell 507-***-****, email: ************@*****.***

Objective

I have over 20+ years of experience in customer service and as list below:

Customer service, mufti-line phone experience, energetic and highly self-motivated

Team player, mindset, willingness to do whatever is needed, big or small

Computer and office equipment experience including Microsoft word, e-mail and Internet experience dual computer screen

Well organized individual, can handle large work load.

Processing and maintaining records. keyboard/typing skills 50 wpm are current,

Self-starter, resolve conflict among co-workers, recognize and respect cultural diversity

Call Center

Aerotech

UCare Call Center, for Medicare members 9/7/2016-12/31/2016

Be friendly and respectful of the UCare members

Answer all Medicare Members Question, document the conversion

Answer Group plan members questions

Be helpful to my co-workers

Pro Staff

Core logic Valuation 8/17/2015 -7/1/2016

Phone Team

Customer Service Associates on the Phone Team, I was responsible for answering inbound calls from our vendor.

Provide problem resolution and customer-friendly service.

Document updates provided by the appraisers.

Make outbound calls to appraisers in order to confirm acknowledge that the orders was auto assigned.

Health Care Experience

Mapleton Community Home 7/2016- 10/2016

Certificated Nursing Assistant

Use equipment EZ Stand and/or EZ Lift for patients that can’t get up on their own power,

Order meals, assistant feeding, Assistant in Showering, ambulate resident in hall, assist to bathroom

Empty Foley bags

Talk with the resident and family members

Ebenezer Ridge Care Center 10/2014-8/14/2015

Certificated Nursing Assistant

Use equipment EZ Stand and/or EZ Lift for patients that can’t get up on their own power,

Order meals, assistant feeding, Assistant in Showering, ambulate resident in hall, assist to bathroom

Empty Foley bags

Talk with the resident and family members

Mayo Clinic Health System, Mankato 2/2013-10/2014

Patient Care Assistant

Record Vital Sign on patients, order meals, assistant feeding, bed baths, ambulate patient in hall, assist to bathroom, Sit with a patient if need be, and check patient’s blood sugar for the RN.

Set up the room for new patients

Empty JP or HemoVac drains, Foley bags.

Use equipment EZ Stand and/or EZ Lift for patients that can’t get up on their own power,

Measure urine output, collect stool examples

Interact with the patient’s family member.

Mayo Clinic Health System, Mankato 7/2012-02/2013

Health Unit Coordinator

Keyed in Doctors’ orders

Answer the phone

Reply to Fax’s when they came in

Schedule appointments for patients who will be discharging.

Fill charts with doctors order forms, before the MCHS went Doctors put in their own orders.

Orders labs test for the patients per doctors’ orders and RN request.

Home Care (Private Residence), Roseville 12/2009-6/2010

Home Care Giver

Oversaw all aspect of care for an elderly woman: including distribution of medication, bathing and preparing meals

Taken the client to medical appointment as needed.

Retail Experience

Target, Mankato 9/2012 – 3/2013

Cashier/ Flow Team Member

Greet our guest at the Guest Services and Checkout lanes,

Working as a flow team member we stocking selves

Put unwanted merchandise away

Target, Medina 8/2011 – 7/2012

Cashier/ Flow Team Member

Greet our guest at the Guest services and Checkout lanes,

Working as a flow team member we stock selves

Put unwanted merchandise away

Target, Plymouth 4/2011- 6/2011

Remodel Team Member

Customer Service and remove merchandise from shelves so the console can to move to a new location

Left selves from console to place in new location on the console

Place merchandise back to selves

Help stock shelves with merchandise

Read and understand how to read a planogram to set for merchandise

Lift up to 75lbs of merchandise

Learn to operate a floor jack, cardboard baler, trash compactor

Repack merchandise in repack boxes for stock room

Zone merchandise on shelves (being merchandise to front of shelves)

JC Penney, Maple Grove 9/2006-12/2008

JCP.Com/Catalog Supervisor

Customer Service face to face and answering multi-line phone, handle difficult issues like: problem solve, complaints, and ordering issues.

Trained new staff member, ordering, delivering orders for customer, identifying defective merchandise and coding defective merchandise to send back to vendor.

Manager on duty, and also a closing manager to make sure the store are in good shape for the next day.

Other experience arranging from: 1983-2006,

Customer service inform of face to face, over the phone training document what was discuss with the internal staff in the field.

Documentation Coordinator, get the entire Documentation ready to send out to FDA regarding test subjects. The data was sent out every two weeks.

Receptionist, at the Chiropractic office: answering phones take messages, instruct the patients what to expect from their treatment.

Marketing Customer Service Coordinator, gather information from the public if they like to talk with an advisor. When the information comes back to use it is entry into the computer, so the information can be electronic sent to an advisor so they can call upon the prospects.

Financial and Marketing Accountant Assistant: help filing documents, go to the trade floor to delivery papers for the traders, and answer phone for the department manager.

Education

Hennepin Technical College, Brooklyn Park, MN 5/2012

Diploma in Nursing Station Technician includes: HUC, CNA

Rasmussen College, Brooklyn Park, MN 10/2010

MA: Associates of Applied Science Major: Medical Assistant Program is accredited by CAAHEP

Certification: CPR certification from American Red Cross

BLS certification from First Aid Web Inc., and National Health & Safety Foundation (valid until 2/2016)

Certification Nursing Assistant- Cert # is 473765135

Certification Health Unit Coordinator

Contact this candidate