Customer Service Data Entry

Shaqueta Armstrong

** ***** ****** ****, ** ***** Cell: 803-***-**** Email: *********@*****.***

OBJECTIVE: To secure a position where I can utilize my communication, problem solving and decision-making skills in a professional environment. Also, one that will build on my skills and provide ample scope for individual growth and contribute to the organization’s goal by effectively using the conceptual skills and knowledge earned through experience.

EDUCATION

York Comprehensive High School (June 2,2006) York, South Carolina

QUALIFICATIONS AND SKILLS

-Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Power Points, Microsoft Outlook

-Windows2000, Windows ME, Windows X, Windows Vista

-Strong attention to detail with excellent written and verbal communication skills

-Demonstrate pipeline management skills.

-Proven ability to manage high level of customer service

-Ability to work in a production/flexible environment.

PROFESSIONAL EXPERIENCE

Lash Group Nov 2015-March 2016

Benefit Specialist Charlotte, NC

-Update patient insurance benefits

-Contact payer to verify patient eligibility

-Outbound Calling/Fax

CT Financial April 2014-January 2015

Collections Fort Mill, SC

-Set accounts on payment agreements and collection arrangements.

-Identified write-off accounts.

-Reviewed customers’ overdue balances

-Resolved customer billing disputes and escalated to supervisors if needed.

-Locate and correct data entry errors, or report them to supervisors

Cardinal Health July 2010-November 2010

Assembler Fort Mill, SC

-Collected and assembled surgical kits

-Accurately performed multiple operation tasks

-Handled basic materials and packaging equipment

-Handled general requests for information and data.

Sprint/Iqor Nov. 2008 - May 2010

Customer Service Rep/Finance Charlotte, NC

-Issued work items and service orders

-Set accounts on payment agreements and collection arrangements.

-Identified write-off accounts.

-Reviewed customers’ overdue balances.

-Transferred accounts to third party collection agencies.

-Resolved customer billing disputes and escalated to supervisors if needed.

-Locate and correct data entry errors, or report and give to supervisor

REFERENCES Available upon request

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