Project Technical Support

SUMMARY

My name is Lester Hunter, and I am an Information Technology Professional. I have 23 years of experience in various types, and all phases, of software development. I have a Master's degree and also possess postgraduate certificates in System Analysis and Design and Project Management. Further, I have completed a Master of Science with a concentration in Business Analyst. I continually endeavor to integrate my education with my work experience in an effort to constantly improve myself personally and professionally.

Analytical Skills

Business Process

Requirements Elicitation

Documentation

Testing

Solution Analysis

IT Solution Modeling

Application Design

Strategies

Solution Modeling

IT Solution Validation

Solution Specification

Methodologies

Solution Validation

IT Solution Verification

Application Testing

Validation

Change Management

Process Mapping

IT Change Management

Impact Analysis

Verification

Technical Skills

PC / Distributed / Web Software:

CentOs rhel, Redhat Linux, VMware, VMbox

'R' statistical Software

Windows XP/Vista/7/8, Solaris, OSX 10.x

MS Office Professional (2003/2007/2010): Word, Excel, PowerPoint, Access, Publisher, OneNote

Visio, Erwin

MS Project, MS Project Server, Clarity, Jira, Replicon

MS Sharepoint, Lotus Notes, Firefox, Chrome, Skype, Join.Me

Oracle, SQL Server, DB2, MySQLworkbench, SQLDeveloper

JavaScript, VB Script

REMEDY, MAXIMO, Jira, Confluence, Quality Center, Star Team

WordPerfect, MicroFocus REVOLVE, Microfocus Mainframe Express, MicroFocus COBOL

Visual Basic 6.0, Visual Studio

Mainframe: DB2, EASYTRIEVE, VSAM, MVS JCL, MVS JCL UTILITIES, MVS COBOL, CICS, IMS/DB, DL/I, DYL280, SAS, TSO/ISPF, CLIST, REXX, LIBRARIAN, PANVALET, ENDEVOR, CHANGEMAN, INFOMAN, COBOL/400, CL, Group 1, Assembler

Mainframe Software Packages: Computer Associates ENTERPRISE REPOSITORY, VIASOFT Enterprise Software Workbench

EDUCATION / CERTIFICATIONS

• 01/16 ITIL Foundation Certification, Axelos, London, United Kingdom

• 12/15 Agile Certified Practitioner (PMI-ACP), Project Management Institute, Newtown Square, PA

• 11/15 Project Management Professional (PMP), Project Management Institute, Newtown Square, PA

• 06/13 Master of Science in Information Technology (Business Analysis), Capella University, Minneapolis, MN

• 10/11 Master of Fine Arts in Creative Writing, National University, La Jolla, CA

• 04/06 Certificate in Project Management, UC Berkeley (14 postgraduate semester hours)

• 10/03 Certificate in Systems Analysis and Design, UC Berkeley (16 postgraduate semester hours)

• Certificate in Computer Programming, Computer Learning Center (600 hrs.), Philadelphia, PA

• Bachelor of Art in Creative Writing, University of New Mexico, Albuquerque, NM

PROFESSIONAL EXPERIENCE

Wells Fargo (Contract)

Jun 2016 – Present

Implementation Consultant

As an Environment Coordinator

Coordinated and Monitored migration of source code and associated data for the various application releases

Performed queries on the Salesforce instances to identify release objects and populate release manifests

Coordinated post migration validation prior to testing or new development

As a Business Analyst

Developed and documented use case for the Applications Systems Dashboard

Developed and documented user and technical stories for the Application System Dashboard

Created wireframes for the Application System Dashboard

Developed and documented the user access matrix for the application dashboard

Orion Health

Jan 2015 – Mar 2016

Senior Business Analyst

As a Change Engineer at Orion Health I was responsible for:

Audit, Review, and Approve Change Tickets

Design, Build, and Implement Change Control Dashboards

Design, Implement, and Manage Change Control Workflow using Jira

Internal and External Business Process Mapping

Perform analysis and provide reporting on Continuous Process Improvement activities

Understand Existing and New Product Platform and configurations

Understand and Manage change control of SaaS environment

Understand, adapt, and improve existing change control processes and procedures

Environment: VMware, rhel, Mac Office 2011, Jira, Confluence, Oracle 11, Replicon, OSX 10.x, 'R' statistical software, MS Excel

Infosys, Phoenix, AZ

April 2012 – July 2014

Technology Leader (client American Express)

As a Project Manager at a large financial services client supporting their corporate IT Governance program. I have been tasked with ensuring the Disaster Recover compliance of the technology rooms that exist outside of the main technology center. My responsibilities include identifying and an assessing the status of the auxiliary technology sites, communicating and coordinating Disaster Recovery compliance criteria, and documenting the compliance, or non-compliance of the various locations.

Primary stakeholder point of contact

Performed data analysis using MS Access, SQL Server, MS Excel

Performed process review with client management and technical personnel (worldwide audience)

Performed Business Process Mapping documenting as-is and to-be process flow

Reviewed template for Operation Recover Plans (ORP) for Raised floor environments

Reviewed, verified, and validated ORP’s submitted

Primary point of contact for process management reporting

Validated relevant data in client’s Archer GRC tool

As a business analyst at large financial services entity (American Express) I supported their consolidation to a single help desk platform using the Agile development methodology and the ITIL service management framework. I supported the process management, change management, and user acceptance test work-streams. This support is realized through the development and maintenance of the program’s documentation, performed follow-up on, and resolution negotiation of deployment issues. I also support the development and maintenance of work schedules for the individual projects within the program.

Primary stakeholder point of contact for post deployment issues

Maintained Deployment and Application Issue log

Developed and Maintained Issue Status report for management

Performed Issue Resolution Negotiation between developers and stakeholders

Assisted in the Process Improvement of User Acceptance Testing (UAT) Procedures

Performed Business Process Mapping to ensure complete UAT case coverage

Assisted in Coordinating UAT testing between developers and end users

Documentation and analysis of Service Now on SaaS platform

Environment: MS Access, SQL Server, MS Office 2007, MS Project, MS Visio, HP Quality Center, MS Sharepoint, CMDB

Social Security Administration / Northrop Grumman (contract), Baltimore, MD

August 2011 – April 2012

Systems Analyst 3

Systems Analyst for a development effort tasked with developing an Enterprise Information System (EIS) that provides physical and logical information of the various application objects used by the enterprise. I was tasked with the analysis and documentation of the program scope. This assignment required the analysis and documentation of the overall program, identifying the individual program, and the analysis and documentation of the individual projects.

Performed analysis, compiled and formatted Program Charter for the EIS project

Negotiated Program Scope and Priorities with Program Stakeholders and Management

Performed analysis, compiled and formatted 6 separate Project Charters and Project Plans for each of the individual projects that made up the program

Developed Business Process Mapping to clarify user scenarios for the various project

Developed and documented a Project Plan and Project Test Plan template for code scanning

Developed and documented Project Plans and Project Test Plans for COBOL and Assembler code scanning

Performing Analysis for the development and documentation of a Project Test Plan for JAVA code scanning

Environment: COBOL, DB2, CICS, MVS JCL, JAVA, Websphere, MS Access, IDSM, VSAM, MS Office 2007, MS Project, MS Visio, HP Quality Center, MS Sharepoint

National University

Fulltime Student

April 2009 – July 2011

Unemployed

December 2008 – March 2009

AAA of Northern, California, Nevada, and Utah, Glendale AZ

Application Developer IV

August 2007 – November 2008

I worked as a Project Coordinator, Developer, and Analyst for the development and implementation of a COTS auto insurance package to replace the existing legacy system using the ITIL methodology. As an analyst I documented and distributed release documentation, worked with Finance in resolving Issues, and worked with Systems coordinating the movement and implementation new releases.

•Managed and maintained documentation for releases

•Negotiated the scope of releases with developers and end users

•Managed and Maintained Agile Methodology Use Cases for the organization’s Primary Insurance application

•Coordinated the deployment of Source code and mid-range labels for production break/fix and application project development maintenance to the various test and production environments using REMEDY and MAXIMO

•Performed system analysis, design, code, test and documentation for General Ledger application using COBOL, JCL, MS ACCESS, DB2, CICS, ENDEVOR, Easytrieve

•Maintained the WFM (work force management) reporting using MSPS (Microsoft Project Server)

•Maintained and Consolidated Web Time Sheet (WTS) entries for the Application Development Team

•Performed analysis and reporting activities for accounting end-user for Billing and Balancing applications

Environment: COBOL, DB2, CICS, MVS JCL, JAVA, Websphere, MS Access, VSAM, MS Office 2007 Pro, MS Project, MS Project Server, MS Visio, Easytrieve, Oracle, HP Quality Center, MS Sharepoint

Travelers St. Paul Insurance, Hartford, CT (Contract)

Project Lead

January 2006 – January 2007

•Project Lead for reinsurance legacy applications maintenance and enhancement activities

•Developed and implemented system analysis, design, code, test and documentation and processes using COBOL, VSAM, ISPF, CLIST, FOCUS, JCL, MS ACCESS, SAS, REVOLVE, DB2, CICS

•Reengineered MS ACCESS Account Receivable / Payable application – this included the update or addition of forms, tables, reports and macros

Nationwide Insurance, Des Moines, IA (Contract)

Test Coordinator

November 2004 – December 2005

As a coordinator for a platform migration effort, I was initially tasked with scoping the effort to convert and migrate production data from one platform to another. As the scope of the analysis grew, I was also tasked with identifying documenting the application portfolios, in both environments, to be migrated or decommissioned, the associated software and hardware impacted, and assisted in the design of a strategy to perform the migration and decommissioning of the enterprise’s applications.

•Lead a team whose charter was to perform the analysis to develop an insurance policy conversion process that extracted data from three subsidiary databases and combine them into a single database. This is included analysis of conversion business requirements to identify and document conversion testing requirements

•Supervised and Coordinated the Design, Development and Documentation test plans, test cases and test scripts to validate the conversion process

•Negotiated the Development of the Configuration Management Plan for project test environments

•Developed, Documented, and Distributed Test Data Management Plan for project

•Developed test implementation tools

•Provided Level of Effort (LOE) estimate for data conversion using both Niku and MS Project

Environment: COBOL, DB2, VSAM, REXX, JCL, ISPF, SAS, AS/400, SQL SERVER, NIKU, MS Office 2003, VISIO, LOTUS NOTES, MS Access, JavaScript

Nissan Motor Corporation, Gardena, CA (Contract)

Test Coordinator

February 2004 – November 2004

•Performed analysis of existing production system for test data extraction and population

•Performed modifications and enhancements to existing code including the development and testing of new modules

•Responsible for the capture, modification and loading of production data into 8 test environments

•Monitored and ensured mainframe to web connectivity and the manipulation of libraries for production implementation

•Trained and supported technical staff in resolution of technical issues

•Negotiated and managed the allocation of test environments for software release

Environment: CLIST, REXX, File-Aid, MVS JCL, MVS OS Utilities, COBOL, DB2, CICS, ADABAS, VISIO, MS EXCEL, MS PROJECT, MS WORD, OUTLOOK, UNIX (AIX), Mercury Quality Center

Nissan Motor Corporation, Gardena, CA (Contract)

Senior Consultant

December 2002 – June 2003

•Standardized QC’d and applied retrofitted changes to production JCL to facilitate the implementation of ENDEVOR and site CMM SEI level 3 certification

•Developed and maintained requirements documents and implementation plans for the conversion project

Environment: CLIST, REXX, File-Aid, MVS JCL, MVS OS Utilities, COBOL, VISIO, MS EXCEL 2K, MS PROJECT 2K, MS WORD 2K, OUTLOOK 2K

Valutech, Rancho Santa Margarita, CA

Senior Software Engineer

March 2002 – October 2002

•Implemented software version control and change control software for distributed developers using Star Team software, VB Script, Window Scripting Host

•Supported, developed and maintained insurance claims cost control software using Microfocus COBOL, CICS, and VSAM

Environment: Star Team software, VB Script, Window Scripting Host, Microfocus COBOL, CICS, and VSAM

Clorox, Oakland CA

Information Systems Analyst

October 2000 – December 2001

•Provided system analysis and resolution support to help identify and resolve production abends and system processing anomalies that occurred within the Assembler, COBOL, DB2, and CICS modules

•Developed and maintained the extraction, formatting, and transmission of mainframe financial data to NT and UNIX servers via FTP data extracted using BMC and DB2 database Utilities (Load, Unload, Copy, and Repair)

•Supported the daily operation of Walker Financials for Parent and all ancillary companies using Assembler, COBOL, DB2, CICS, MVS JCL and MVS Utilities

•Participated in the development, design, and implementation of multi-platform IS Project cost tracking system using COBOL, DB2, BMC database Utilities, MVS Utilities, FTP, MS ACCESS

•Provided technical support for associated financial system on an as needed basis (A/P, A/R), using COBOL, DB2, CICS, MVS Utilities, DYL280, FTP

•Designed, developed, and implemented processes to the testing and training environment with production data using BMC database Utilities (Load, Unload, Copy Repair), MVS Utilities, DB2 Utilities (Load, Unload, Copy and Repair)

Environment: Assembler, COBOL, DB2, CICS, MVS JCL, FTP, BMC database Utilities, NT and UNIX servers, MS Office Suite

Modis (AMEX, SRP), Phoenix, AZ (contract)

Senior Programmer Analyst

March 1998 – June 2000

•Performed analysis for modifications to existing COBOL/VSAM programs used in the new Customer Information System using MS WORD, MS EXCEL, and MICROFOCUS REVOLVE

•Modified and preformed unit testing on existing COBOL/VSAM programs to use in COBOL/DB2.

•Performed analysis and applied code updates on an online billing system using SAS (Interactive online SAS), batch SAS reports, SAS datastores and SAS SQL

•Developed and preformed unit testing on all new COBOL/VSAM/DB2 programs

•Wrote specifications for new programs and modifications to existing programs using MS WORD

Environment: MS WORD, MS EXCEL, and MICROFOCUS REVOLVE, SAS, COBOL, VSAM, DB2, MS Office Suite

American Express, Phoenix AZ (Contract)

System Analyst

March 1998 – November 1999

•Provided DASD usage and distribution analysis reports from SAS datastores using COBOL 370, SAS, and MVS JCL

•Designed, coded, documented (using Method I methodology), tested and implemented an on-line user interface that allowed users to access data that was stored and maintained in the C/A Enterprise Repository using COBOL 370, CICS, DB2, DB2 SYSPLEX, ISPF PANEL, CLIST, REXX.

•Designed, coded, documented (using Method I methodology), tested, and implemented an on line user interface that allowed DBAs, Data Analysts, and other technical users to generate Method I reports from data that was stored and maintained in the C/A Enterprise Repository using COBOL 370, CICS, DB2, ISPF PANEL, CLIST, REXX.

•Designed and documented a back-up process for the on call list using COBOL 370, CICS, DB2, DB2 SYSPLEX, VSAM, ISPF PANELS, CLIST, REXX.

•Designed, coded and tested a batch process that allowed users to retrieve database restoration information using DB2, DB2 SYSPLEX, MVS JCL, and EASYTRIEVE

•Developed/modified and implemented in Development and Tested Quality for user environments in DB2 Databases using ERWIN, IBM Database Utilities, BMC DB2 Database Utilities and MVS JCL.

•Developed, Modified and Implemented, in various production environments, DB2 database reorganization and image copy batch jobs using BMC DB2 Database Utilities and MVS JCL

•Provided on- call IMS and DB2 database support to client application groups

•Executed database utilities, investigated and resolved database and program processing issues for application developers using batch and on line IBM Database Utilities, BMC DB2 Database Utilities and MVS JCL

•Reviewed application development specifications and extrapolated logical and physical database design specifications

•Maintained data loaded into the enterprise repository using C/A Enterprise Repository, COBOL 370, DB2, and DB2 SYSPLEX

Environment: ERWIN, C/A Enterprise Repository, COBOL 370, DB2, and DB2 SYSPLEX. IMS, ISPF PANELS, CLIST, REXX, SAS, MS Office Suite

Arizona State Department of Revenue, Phoenix AZ (Contract)

Senior Consultant

June 1997 – March 1998

•Advised and assisted the application analysts and Subject Matter Experts (SMEs) with analysis of software applications using Viasoft’s Enterprise Software Workbench

•Viasoft ESW SME in tailoring of Viasoft’s fast path methodology for providing data, retrieved from Viasoft, that assisted the test team in test planning and execution using Viasoft’s ESW, COBOL II, CICS, VSAM, and ISPF

•Assisted system support personnel with resolving issues concerning the installation and functionality of the Viasoft tool set using MVS JCL and ISPF

Environment: Viasoft’s ESW, COBOL II, CICS, VSAM, and ISPF, MS Office Professional

Viasoft, Phoenix AZ (Contract)

Technical Support Analyst

September 1996 – June 1997

•Trained client Y2K project managers and Technical leads on the use of the Viasoft Y2K conversion methodologies and tools and helped choose and adapted paths within the methodology that would be most advantageous to their situation

•Provided one-on-one and group training of team members in the application of the methodology and use of tool sets

•Provided technical support by reviewing the installation of the tool set and resolving any problems found using MVS JCL, ISPF and DB2

•Assisted in the resolution of issues with the Viasoft software by reviewing Assembler dumps and providing Viasoft technical support to assist in problem resolution

Environment: Viasoft’s ESW, COBOL II, CICS, VSAM, ISPF, Assembler, MS Office Suite, Visio, MS Project

Motorola SPS, Phoenix AZ (Contract)

Conversion Test Coordinator

October 1995 – August 1996

•Reviewed and approved conversion program test results at the unit, integration, and system test level using Lotus Notes databases

•Monitored and reported to management and staff the status of the conversion effort for each area involved.

•Worked with IS managers and project leads to help them find ways to keep their areas conversion effort in sync with the conversion schedule

•Tracked the results of the conversion efforts using MS Project

•Developed and maintained a PERT Chart the mapped a 1200 program conversion effort

•Worked with technicians and managers to develop effective conversion processes, and managed the scope of the conversion effort

Environment: MS Project, MS Office Suite, Visio, Lotus Notes

American Express, Phoenix, AZ (Contract)

System Analyst

February 1995 – October 1995

•Gathered specifications from users for modifications and enhancements to the C/A Enterprise Repository tool

•Designed, documented, coded and tested programs that loaded extracted or reported on the data residing in the C/A Enterprise Repository using COBOL II, DB2, ISPF PANEL, and MVS JCL

•Designed, documented, coded and tested programs designed to migrate data from the IBM Data Dictionary to the C/A Enterprise Repository using COBOL II, DB2, EASYTRIEVE and MVS JCL

•Assisted in the identification and documentation of the tools capabilities

•Developed implementation specifications and test plans for the tool and implementation software

Environment: MS Office Suite, COBOL II, DB2, EASYTRIEVE and MVS JCL, IBM Data Dictionary

PCS Health Systems, Phoenix AZ

Sr. Programmer Analyst

August 1994 – February 1995

•Analyzed, documented, coded, and tested user specified modifications and enhancements to managed care software package using CL, RPG II

•Analyzed, documented, coded, and tested programs interfacing between the Managed Care software on an AS400 and data that resided on the IBM Mainframe

Environment: AS/400 (CL, RPG II), MVS JCL, COBOL II, CICS, IMS, VSAM, MS Office

Pharmaceutical Marketing Services Inc., Phoenix AZ

Project Lead

April 1992 – August 1994

•Coded and tested programs that extracted data from a Physician/Prescription database and generated end user using MVS JCL, DB2, SAS, DYL280, and COBOL, Group 1 Software

•Gathered and documented user requirements and developed the computer system design.

•Wrote detailed program specifications and supervised and participated in the coding, testing and implementation of the computer system design, MVS JCL, COBOL II, CICS, DB2, and VSAM

•Supervised and participated in the maintenance and production support of existing systems

Environment: MVS JCL, COBOL II, CICS, DB2, and VSAM, MS Office

Elf Atochem, Philadelphia PA

Programmer

July 1991 – January 1992

•Supported conversion and consolidation effort to standardize hardware and software

Environment: AS/400 (CL, COBOL/400), MVS JCL, COBOL II, CICS, IMS, VSAM, and EASYTRIEVE

Computer Science Corporation, Philadelphia PA

Consultant

November 1989 – July 1991

•Provided maintenance and development support for various clients and projects

Environment: MVS JCL, COBOL II, CICS, IMS, VSAM, EASYTRIEVE, COBOL/400, and CL

Consolidated Rail Corporation, Philadelphia PA

Programmer Analyst

October 1988 – November 1989

•I provided maintenance support for the employee payroll and benefit system using

Environment: MVS JCL, COBOL II, CICS, IMS, VSAM, and EASYTRIEVE

Contact this candidate