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Customer Service Operator

Location:
Aurora, CO, 80012
Posted:
February 16, 2017

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Resume:

Keith Boulware, Jr.

*** *. ******** *** ****

Aurora, CO 80012

803-***-****

acyu5d@r.postjobfree.com

Objective

I am seeking an opportunity to utilize the skills I have acquired to add value, as well as further my knowledge in the procurement/purchasing career field.

Education

Erskine CollegeDue West, SC

Bachelor of Science in Business Administration- December 2010

With emphasis in Accounting

Work Experience

ITSC In support of Defense Health Agency- Aurora, CO 80012

Contract Administrator Sept 2016-Present

Manages Blanket Purchase Program (BPA) which is responsible for acquisition of pharmaceutical agents for the Department of Defense

Works in conjunction with Pharmacy & Therapeutics Committee (located in San Antonio) in solicitation, evaluation, and award of BPAs for pharmaceutical agents

Routinely hosts conference calls with manufacturers to answer questions and provide information regarding solicitations

Assists vendors with requests for price increases based on the Consumer Price Index

Provide vendors with timely and helpful customer service to develop positive relationships

South Carolina Air National Guard Eastover, SC

6C051- Contract Administrator (buy side) July 2013-July 2016

Currently completing the following pre-award and post-award contracting actions for the 169 MSG/MSC Base Contracting Office:

Review and research policies, procedures, and regulatory requirements using the FAR, DFAR, and other regulatory documents

Produce qualitative analysis of vendor price quotes and proposals

Verified and tracked order delivery dates to ensure availability and acceptability for specialized items.

Prioritized requirements based on complexity and need.

Post-Award administration preparing contract file documentation for final close-out.

Provided excellent customer service to customers while working under tight time constraints and with strict deadlines.

Modified existing contracts to reflect the negotiated changes

Assist in preparing Sole Source, Brand Name J&A’s, and Statements of Work

Prepare and post RFQs to the appropriate posting systems

Use PD2 system to modify purchase request and to complete purchase orders ensuring completeness and accuracy prior to gain Contracting Officer approval.

Executed purchases under firm fixed-price, IDIQs, BPAs and FSS contract types

Pre-award and Post award contract administration of equipment, supplies, and services under the SAT

Preparing formal solicitation documents for public advertisement on Federal Business Opportunities

Organize administrative responsibilities and documentation of memorandums, determinations, justifications, and responses to requests for information

Managing the base Government Purchase Card program.

Purchase IT software and hardware for Communications & Medical Flight

Pricewaterhouse Coopers Columbia, SC

Associate July 2012- July 2013

Reviewed and reported errors in mortgage processes for CitiBank

Reviewed and reported errors in our internal program for CPE.

Exceeded daily output expectations by working efficiently and producing quality work

Submitted work to higher level associates to meet production deadlines and outputs

Kraft Foods Newberry, SC

Poss Operator/ Pallet Jack Operator September 2011 – June 2012

Trained employees on the installation, operation and break down of the Poss Machinery.

Ensured safe work environment for all employees by properly installing Poss Machinery according to designer specifications.

Met and exceeded company production goals regularly due to working efficiently and providing quality work products.

Submitted reports to supervisor on daily production totals to monitor inventory levels.

Discount Tire Greenville, SC

Tire Technician August 2010 - November 2010

Changed and balanced tires according to company standards.

Utilized a strategic work flow plan to complete orders quickly and efficiently to increase number of customers served per day.

Developed strong members as needed.customer relationships by providing excellent service to customers.

Played an integral role as a team member by performing tasks according to company standards and assisting other team

TECHNICAL EXPERIENCE

Proficient (4+ years) in MS Office Suite, Procurement Defense-Desktop (PD2), Federal Business Opportunities (FBO), System for Award Management (SAM), GSA Electronic Buying (E-Buy), FedBid.com, and Wide Area Work Flow (WAWF), PCF (Paperless Contract Filing System)

Active Secret Security Clearance

DAWIA Level 1 Certified



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