Customer Service Operator
Resume:
Keith Boulware, Jr.
Aurora, CO 80012
*************@*****.***
Objective
I am seeking an opportunity to utilize the skills I have acquired to add value, as well as further my knowledge in the procurement/purchasing career field.
Education
Erskine CollegeDue West, SC
Bachelor of Science in Business Administration- December 2010
With emphasis in Accounting
Work Experience
ITSC In support of Defense Health Agency- Aurora, CO 80012
Contract Administrator Sept 2016-Present
Manages Blanket Purchase Program (BPA) which is responsible for acquisition of pharmaceutical agents for the Department of Defense
Works in conjunction with Pharmacy & Therapeutics Committee (located in San Antonio) in solicitation, evaluation, and award of BPAs for pharmaceutical agents
Routinely hosts conference calls with manufacturers to answer questions and provide information regarding solicitations
Assists vendors with requests for price increases based on the Consumer Price Index
Provide vendors with timely and helpful customer service to develop positive relationships
South Carolina Air National Guard Eastover, SC
6C051- Contract Administrator (buy side) July 2013-July 2016
Currently completing the following pre-award and post-award contracting actions for the 169 MSG/MSC Base Contracting Office:
Review and research policies, procedures, and regulatory requirements using the FAR, DFAR, and other regulatory documents
Produce qualitative analysis of vendor price quotes and proposals
Verified and tracked order delivery dates to ensure availability and acceptability for specialized items.
Prioritized requirements based on complexity and need.
Post-Award administration preparing contract file documentation for final close-out.
Provided excellent customer service to customers while working under tight time constraints and with strict deadlines.
Modified existing contracts to reflect the negotiated changes
Assist in preparing Sole Source, Brand Name J&A’s, and Statements of Work
Prepare and post RFQs to the appropriate posting systems
Use PD2 system to modify purchase request and to complete purchase orders ensuring completeness and accuracy prior to gain Contracting Officer approval.
Executed purchases under firm fixed-price, IDIQs, BPAs and FSS contract types
Pre-award and Post award contract administration of equipment, supplies, and services under the SAT
Preparing formal solicitation documents for public advertisement on Federal Business Opportunities
Organize administrative responsibilities and documentation of memorandums, determinations, justifications, and responses to requests for information
Managing the base Government Purchase Card program.
Purchase IT software and hardware for Communications & Medical Flight
Pricewaterhouse Coopers Columbia, SC
Associate July 2012- July 2013
Reviewed and reported errors in mortgage processes for CitiBank
Reviewed and reported errors in our internal program for CPE.
Exceeded daily output expectations by working efficiently and producing quality work
Submitted work to higher level associates to meet production deadlines and outputs
Kraft Foods Newberry, SC
Poss Operator/ Pallet Jack Operator September 2011 – June 2012
Trained employees on the installation, operation and break down of the Poss Machinery.
Ensured safe work environment for all employees by properly installing Poss Machinery according to designer specifications.
Met and exceeded company production goals regularly due to working efficiently and providing quality work products.
Submitted reports to supervisor on daily production totals to monitor inventory levels.
Discount Tire Greenville, SC
Tire Technician August 2010 - November 2010
Changed and balanced tires according to company standards.
Utilized a strategic work flow plan to complete orders quickly and efficiently to increase number of customers served per day.
Developed strong members as needed.customer relationships by providing excellent service to customers.
Played an integral role as a team member by performing tasks according to company standards and assisting other team
TECHNICAL EXPERIENCE
Proficient (4+ years) in MS Office Suite, Procurement Defense-Desktop (PD2), Federal Business Opportunities (FBO), System for Award Management (SAM), GSA Electronic Buying (E-Buy), FedBid.com, and Wide Area Work Flow (WAWF), PCF (Paperless Contract Filing System)
Active Secret Security Clearance
DAWIA Level 1 Certified
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