Customer Sales

Gabriel Hernandez

**** ******** **** ***** *******, OH 44130

440-***-**** (anytime) *************@*****.***

SUMMARY: Seeking a challenging and rewarding position in a company that will utilize my training and experience, as well as have room for career advancement. WORK EXPERIENCE:

Jun/05/2016 – Present Autozone Corporation Cleveland, OH Parts Sale Manager

Oversee the daily process of one of the Autozone franchise stores

Audit returns and cash registers

Trouble shoot customer mechanical issues

Open/Close store as required

Feb/19/2015 – Jan/8/2015 Sacma Machinery Co. Westlake, OH Service Technician

Installed Sacma cold/warm forming header machines, as well as Ingramatic Thread Rolling machines

Trained personnel on the proper set-up/maintenance/troubleshooting/day to day operation of both Sacma and Ingramatic machines

Wrote customer summaries/reports with recommendations to increase production and machine efficiency

Conduct advanced repairs (electrical/mechanical) at customer’s facility

Installed/programmed PLC’s (Seimens), HDMI’s, Frequency Drives, Synchronization Systems (servo drives, optical retinas, sync unit), Inductive Heating Systems

Created as well as audited spare parts inventory for customers that included all necessary spare parts needed to maintain normal daily operations of machinery

Help create a maintenance schedule to increase machine efficiency/durability Jan/1/2014 – Nov/1/2015 Caribe Tech Solutions Coamo, PR Owner

Contracted through Enkotec Company to provide service/support for Enkotec customers in the Western Hemisphere

Installation of new nail machines as well as all other machines manufactured by Enkotec

Train personnel at the customer’s facility, on the proper daily operations of Enkotec machinery

Evaluate customer efficiency and conduct machine evaluation

Conduct machine modifications/updates to machines in production

Write reports with recommendations to improve production efficiency as well as a list of recommended parts needed for replacement/updating

Apr/2008 – Dec/2013 Enkotec Company, Inc. Solon, Ohio Technical Sales/Service Manager

Managed all technical aspects for a company that manufactured machines that utilized coil wire; machines include: Nail Manufacturing, Thread Rolling, Bulk Packaging, as well as Nail Collating Machines

Completed machine sales orders (tooling, spare parts, drawings, etc by using data created during initial sales visit as well as final sales agreement

Conducted annual courtesy visits to all customers and potential customers in the western hemisphere

Created a customer portfolio for each customer which included sales information, growth data, acquisitions, machine condition, last visit and last person contacted

Conducted a production analysis of parts produced by our customers on our competitors machines; introduced alternatives for running our machine instead of our competitors, offered various options on new machinery needed for production increase or new products; Assisted in the improvement of all processes being utilized for the daily operation of Enkotec Machinery to insure machines were producing as promised (maintenance program, training program, raw material quality, wear parts, etc

Visited potential customers, conducted a production analysis of all products (product/volume), wrote a report with the recommended machinery with a price quote for the customer

Wrote internal/customer reports with in house recommendations for the customer; a separate customer report was also written with findings and recommendations and given to the customer

Troubleshoot customer issues via email, phone or personal visit

Installed/programmed PLC’s (Telemechanique/Lenze), HDMI’s, Soft Starts, Frequency Drives, Synchronization Systems (servo drives, optical retinas, sync unit), Mechanical Variable Speed Drives as well as Inductive Heating Systems

In charge of all warranty issues for the region; from beginning of claim to claim findings

In charge of machine rehabilitation: old machines to be resold were disassembled; all parts needed were ordered and replaced before resale

Answered incoming technical phone calls (order parts/service) and took the appropriate actions needed to fulfill customer’s needs

Assisted R&D in the development of new products in need of improvements post customer introduction

Scheduled all visits (service, courtesy, installation, etc Apr/2006 – Mar/2008 Cenveo Brooklyn, Ohio

Machine Adjuster/ Department Lead man

Conducted machine set up and maintenance for envelope manufacturing/printing machines

Scheduled daily production as needed by customer demand and personnel availability

Trained new technicians

Dec/2006 – Mar/2007 Swagelok Solon, Ohio

Machine Operator

Set up/Operate/Troubleshoot New Britain and Acme multi spindle screw machines Apr/1998 – Dec/2006 Cenveo Brooklyn, Ohio

Machine Adjuster/ Department Lead man

Conducted machine set up and maintenance for envelope manufacturing/printing machines

Scheduled daily production as needed by customer demand and personnel availability

Trained new technicians

SKILLS:

Fluent in Spanish (Speak/Read/Write)

Experienced in utilizing Microsoft Word, Excel, PowerPoint and Internet Explorer on a daily basis

Experience working on and programming Telemechanique as well as Lenze drive systems

Strong troubleshooting abilities in both mechanical and electrical

Excellent communication/grammar skills

Experience supervising groups of people in order to complete a task within the allotted time in different environments/circumstances/personnel

Can read blueprints, machine drawings as well as electrical schematics

Valid passport (w/Global Entry)

EDUCATION & TRAINING:

John Adams High School Cleveland, Ohio

Graduated 1992

Cenveo Brooklyn, Ohio

Advanced technical training through Winkler & Dunnebeir and also F.L Smith machine manufacturing companies

Enkotec Company, A/S Skanderborg, Denmark

Advanced training in software troubleshooting/installation

Trained in the installation of Lenze/Schneider Electric systems

Trained in complete electrical systems troubleshooting and repairs (PLC, relays, frequency drives, etc..)

Sacma Machinery Milan, Italy

In house training for Siemens Drive Systems

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