Customer Service Data Entry

Tilaya Taylor

Objective

A challenging position utilizing experience, training, and knowledge thereby creating opportunity for professional development and growth.

Core competencies include:

● CPR/First aid Certified

● ICD-9/CPT Coding

● TAR’s

● Patient Vital Signs

● Knowledgeable of medical

terminology

● Computer Savvy

● Office Equipment

● Data Entry

● Excel

● Microsoft Word

● Excellent Customer Service

● Strong leadership skills

● Detail-oriented

● Strong analytical skills

● Strong organization skills

Career Experience

Kelly Services/Healthnet Federal Services March 2014- September 2015 Data Entry Specialist

Process referrals for the military and civilian

Family members; ICD-9 to ICD-10 conversion; Able to keep the Timely Standards within 30 days Hank Fisher Properties December 2009-February 2014 Caregiver/Med Tech

Working with a community of elderly people; Assists residents with all activities of daily living such as dressing, toileting, ambulation and including verbal reminders as needed in time for meals, activities, bedtime, etc. Provide daily assistance in addition to the housekeeper to keep resident rooms and common areas clean and clutter-free. Medication distributions - verifies identify of resident receiving medication, checks MARS to assure correct medication is being given. United Cerebral Palsy D ecember 2006- August 2008

Vehicle Shuttle Operator

Presenting a professional presentation of reception area, answering multi-line phone, directing calls to correct departments, filing and general administrative and clerical support. Interacting with clients and upholding outstanding customer service. Preparing letters and documents, light bookkeeping; keeping track of checks, monthly invoices as well as making all deposits in a timely manner: Responsible for transporting elderly/disabled adults to Adult Day Programs, grocery shopping, doctors appointments ect. Assist passengers in boarding and exiting of the vehicle, attend to patient’s whole heartedly and ensure their physical as well as overall comfort. Maintains transportation logs and end of shift reconciliation. Metro Mailing Services INC May 2006- October 2006

Receptionist

Presenting a professional presentation of reception area, answering multi-line phone, directing calls to correct departments, filing and general administrative and clerical support, Interacting with clients and upholding outstanding customer service. Preparing letters and documents, light bookkeeping; keeping track of checks, monthly invoices as well as making all deposits in a timely manner. Act 1 / Health Net Federal Services February 2005 – May 2005 Intake Representative

Processed military and civilian referrals, validated provider and patient information, enter the required information into the data system as received on required reviews. Also responsible for maintaining current knowledge of contractual and program requirements for reviews by accessing appropriate systems, maintaining available resources and performing necessary research. Today’s Staffing/ Caremark Pharmaceuticals September 2004 – January 2005 Customer Care Representative

Tilaya Taylor

Effective response to internal and external customer service inquiries from customers and healthcare professionals received by phone and email. Supports and counsels members and pharmacist of plans. Assist Pharmacist in adjudicating claims and determine co-pay and coverage Para Transit Inc. November 2001 – March 2004

Vehicle Operator

Responsible for transporting elderly and disabled adults to and from appointments; doctors, lab work etc. assist with boarding and de- boarding bus. As well as driving them to events and outings such as grocery shopping, planned group activities and assisting passengers with shopping and loading and un loading of groceries.

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