Assistant Manager

BEN WILLSON

*** ******* ****, **** *****, VA ****9 C: 804-***-**** ********.*.*******@*****.***

PROFESSIONAL SUMMARY

Supervisor knowledgeable in numerous aspects of retail operations including impeccable customer service,

staff and inventory management, supply ordering, and advanced product knowledge.

SKILLS

Engaging personality Multiple Tasks

Conflict Resolution Excellent Communication Skills

Client Relations Flexibility & Availability

Time Management Familiarity with Products

WORK HISTORY

Supervisor, 08/2010 to 11/2016

Starbucks Coffee Co. – 9853 Brook Rd

Counted cash drawers and made bank deposits.

Assigned employees to specific duties to best meet the needs of the store.

Instructed staff on appropriately handling difficult and complicated sales.

Examined merchandise to verify that it was correctly priced and displayed.

Trained and developed new associates on POS system and key sales tactics.

Implemented a new ordering process and identified poor work habits to improve process effectiveness.

Generated repeat business through exceptional customer service.

Phone: 804-***-****

Server/Bartender, 06/2006 to 12/2008

La Siesta Mexican Restaurant – 9900 Midlothian Turnpike

Carefully followed safety and sanitation policies handling food and beverages.

Managed strict beverage control to minimize waste.

Enthusiastically and appealingly described food and drink specials to guests.

Waited on multiple customers at the bar and throughout the bar area.

Set up glassware and liquor prior to events.

Ensured liquor was secured at the end of shifts.

Processed orders on a computerized POS system.

Upheld strict cash handling procedures.

Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.

Verified that guests at the bar were of legal age.

Refused service to intoxicated guests.

Phone: 804-***-****

Sales Associate, 06/2004 to 06/2006

Kings Dominion – Doswell, VA

Prepared merchandise for sales floor.

Answered customer questions regarding store merchandise, department information and pricing.

Created visual marketing and styled window displays.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security

practices.

EDUCATION

James Madison University - Harrisonburg, VA

Bachelor of Arts Studies: Theatre, 2007

J. Sargeant Reynolds Community College - 1651 E Parham Rd

Associate of Science: Social Science, 2011

REFERENCES

Margaret Degnan

Senior Vice President, Bank of America

Relation: Mentor

Mobile: 804-***-****

Brittany Garlick

Store Manager, GameStop

Relation: Former Supervisor

Mobile: 804-***-****

Julia Manhire

Senior Manager, 3Degrees

Relation: Friend

Mobile: 804-***-****

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