Customer Service Sales

**** ********* **. *** **

Jackson, MS *****

Email: **********@*****.***

Phone: 601-***-****

Latoya McKinzie

Customer Service Specialist

Production * Retail Sales* Customer Care

Experienced Customer Service Specialist with more than eight years of skilled experience in the areas of production, retail sales, and customer care. Recognized for taking key roles in directing, monitoring and assisting with the supervision of overall project management functions, while displaying the proven interpersonal and motivational ability needed to attend to the day-to-day operations of a customer service, retail sales, and production management. Also skilled in ensuring that company policies and procedures are followed, and that work assignments are performed in accordance with organizational standards.

CAREER EXPERIENCE

Night Stock Technician, 2016

Minact Logistical Services; Canton, MS

• Supported warehouse operation workflows by receiving and shipping, loading and unloading goods, and transferring completed products and raw materials to designated storage areas.

• Used automated systems and RF units to manage inventory.

• Used heavy machinery and equipment, including palletizers, forklifts, high pickers, and pallet runners and jacks.

• Managed warehouse operations and maintained workflows and production schedules in alignment with company policies and federal regulations such as OSHA.

• Developed and implemented safety policies to maintain accident-free workplace.

• Maintained forklift operations certification.

Customer Service/Retail Specialist, 2008; 2013-2015 Citi Trends; Ridgeland, MS (2015)

Belk; Ridgeland, MS (2014)

Victoria Secret; Ridgeland, MS (2013)

Walmart Supercenter; McComb, MS (2008)

• Ensured that each guest receives outstanding guest service by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service.

• Oversaw and authorized guest returns, exchanges, merchandise credits, check authorizations, rain checks and discretionary discounts (i.e. competitive, employee sales, etc.).

• Assured the completion of all Point of Sale (POS) transactions and the proper control of all cash at the registers according to company policies and procedures.

• Responsible for assisting in training of new cashiers and cross-training of other associates.

• Responsible for assisting in the preparation of daily deposits and reports.

• Ensured compliance of company policies, procedures and practices, while supporting the company’s loss prevention efforts.

• Sales Person of the Month, April 2014

Certified Nursing Assistant/Mental Health Technician, 2012 Silvercreek Nursing Home; Brookhaven, MS

• Provided high-quality patient care as an in-demand CNA within rehabilitation, home-healthcare and nursing-home settings.

• Demonstrated proper performance of skills reflected and validated by the applicable competency checklist.

• Assisted the RN, LPN/LVN and other members of the clinical team in the care of the patient.

• Properly planned/organized work for assigned shift to properly utilize time, resources, manpower, supplies to ensure patient receives appropriate quality care.

• Preserved patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing.

• Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care.

• Interacted routinely with supported persons, observe behaviors and communicate significant observations to treatment team.

• Documented information regarding supported person care and behavior as required in policy and procedure.

• Participated in support person treatment planning and implementation under the direction of the nursing staff and other professional staff involved in the supported person care. Team Lead/Customer Service Representative, 2009-2012 Cracker Barrel; Brookhaven, MS (2012)

Pizza Hut; Brookhaven, MS (2009-2012)

• Supervised employees and ensured daily task were complete efficiently and timely.

• Supervised 8-10 employees and ensured daily task were completed efficiently and timely.

• Managed the inventory process, cost controls, cash management and quality controls per company policies.

• Motivated and retained team members through engagement, training, coaching and development.

• Used performance management to improve capabilities (performance appraisals, individual development plans, performance counseling, etc.).

• Effectively and efficiently helped manage the restaurant within the policies and guidelines of the company to ensure customer satisfactions and profit maximization.

• Assisted with the controlling of the day-to-day operations by scheduling labor, ordering food and supplies, and developing the restaurant team.

• Ensured OSHA, local health and safety codes, and company safety and security policy were met.

• Assisted with the controlling of the profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.

• Ensured maintenance of equipment, facility, and grounds through the use of a preventative maintenance program.

• Ensured complete and timely execution of corporate & local marketing programs. EDUCATION

Certified Nursing Assistant (CNA)

Co-Lin Community College; Natchez, MS (2012)

Fork Lift Certified

Holmes Community College; Ridgeland, MS (2016)

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