Customer Service Medical Assistant

Shawnette Miles

Holly Hill, FL

**************@*****.*** - 386-***-****

To obtain a position with a dynamic organization that will allow me to gain professional experience while adding value by applying my critical thinking and interpersonal relationship skills. WORK EXPERIENCE

Cashier/Accounting

Neighborhood Walmart - Holly Hill, FL - September 2012 to January 2017

* Maintain inventory records

* Prepare Purchase orders and expense reports

* Reconcile records of bank transaction

* Check figures postings, and documents for correct entry, mathematical accuracy

* Operate computers programmed with accounting softeware to record, store and analyze information. Medical Assistant

Pinnacle Dermatology - Port Orange, FL - 2010 to 2011

* Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit

* Measure vital signs, help physician with patient examinations, give patient injections as directed by the physician

* Schedule appointments, prepare blood for laboratory tests

* Assist with insurance and coding paperwork, answering phones and greet patients Case Manager - (Intern)

Paxen Group - Daytona Beach, FL - 2010 to 2011

• Assist out-of-school/in-school youth program for ages 16-21

• Recruit eligible at-risk Workforce Investment Act (WIA) participants

• Assist WIA youth with indentifying employment goals and career development needs

• Track participants' progress in program

• Maintain Files

Clerk of Court - Daytona Beach

Prepare Appellate Records - Daytona Beach, FL - 2005 to 2008

* Follow procedures to secure courtrooms and exhibits such as money, drugs, and weapons

* Instruct parties about timing of court appearances

* Prepare documents recordings for the outcome of correct proceedings

* Prepare and issue orders of the court, including probation orders, release documentation, sentencing information, and summons

* Prepare dockets or calendars of cases to be called, using typewriters or computers

* Record case dispositions court orders, and arrangements made for payments if court fees Service Associate

Wachovia Bank - Daytona Beach, FL - 2004 to 2005

• Vault Teller/ Customer Service Representative

• Process loan applications and approved closing of loans

* Identify transactions mistakes when debits and credits do not balance

* Count currency, coins, and checks by hand or currency - counting machine, In order to prepare them for deposit or shipment to branch banks or the Federal reserve Teller II

Space Coast Credit Union - Daytona Beach, FL - 1999 to 2004

• Reviewed and audited customer accounts

• Coordinate community outreach programs

* Receive checks and cash for deposit verify amounts, and check accuracy of deposit slips

* Balances currency coin and check in cash drawers at end of shifts and calculate daily transactions using computers, calculators, or adding machines

EDUCATION

Diploma in Medical Assistant

Florida Technical - DeLand, FL

2009 to 2010

AA in Business Adminstration

University of Phoenix - Daytona Beach, FL

January 2007 to January 2009

ADDITIONAL INFORMATION

QUALIFICATIONS

• Over 5 years of Customer Service and Call Center experience

• Excellent negotiation and problem solving skills

• Strong organizational and technical skills

• Proven ability to work effectively with customers and detail oriented

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