Customer Service Data Entry
Resume:
Priscilla Williams
*************@*******.***
Miramar, Florida 33023
https://www.linkedin.com/in/priscilla-williams-51b10938
Dedicated professional with years of experience in data entry and clerical duties. Developed a strong background in data processing, preparing incoming mail for scanning into the Electronic Document Management System (EDMS). Additionally, well versed with Microsoft Office applications (Excel, PowerPoint, Word, along with Outlook). Also has some experience with Adobe Photoshop.
SKILLS
● Particularly effective in assessing and resolving employee conflicts
● Applied strong interpersonal and communication skills in working with all levels of personnel to gain valuable insight and avoid potential problems
● Ability to perform tasks with minimum supervision and under pressure
● Strengths in the ability to identify problems, analyzing warning signs and solve them
CERTIFICATION
American Heart Association, Basic Life Support Certificate CPR
EDUCATION
Bachelor Degree in Social Work
Florida Agriculture & Mechanical University, Tallahassee, FL
Related Courses: History of Social Welfare, Self-Awareness, Child welfare, Human Behaviors, Social
Work Ethics, Social Work Practice; and much more
Associates of Art in Social Work
Tallahassee Community College, Tallahassee FL
Related Courses: Psychology of Personal Effectiveness, Introduction to Psychology, Introduction to Sociology
Major: Business Administration
Miami Dade College, Miami FL
Related Courses: Principle of Business, Business management
WORK EXPERIENCE
Sales Consultant
Total Life Changes ( January 2016-Present)
● Sells health and beauty products at my online store https://totallifechanges.com/justmove .
● Network with other independent TLC business partners.
● Understand what the buyer wants
● Sell in a buyer-responsive manner
● Use psychology to engage the buyer
● Establish trust with the buyer
Data Processing Control Specialist
Florida Department of Agricultural and Consumer
Services Division of Licensing Legal section (October 9, 2015- August 2016)
● Scanned/Batch/Index electronic documents into the system's data base, and routed them to the legal attorneys, compliance officers, hearing officers, or other sections
● Used two database programs Oracle and Reflection
● Indexed incoming faxes into the system as well as ordering supplies, processed checks and money orders
● Typed up FDLE 790 reports and DOC 493 reports. Received and made phone call to other sections regarding a clients concealed weapon license
● Scanned and indexed affidavit of service documents, proof of publication documents, and affidavits of non-service documents, return mail, certified mail receipts, and incoming mail. The incoming mail consisted of Formal/Informal hearings, EOR Stipulations, stipulations of settlements, court docs, correspondence, G-Training, certificates, applications, denial letters, and etc.
Senior Clerk Mailroom
Florida Department of Agricultural and Consumer
Services Division of Licensing Mailroom (March 2014-October 2015)
● Received, opened, date stamped, and sorted out mail consisting of license applications with revenue attached; fingerprint cards, inter-office mail, sensitive and routine correspondence
● Prepared and batched incoming mail for scanning into the Electronic Document Management System (EDMS). The two scanners were called IPM and Acorde
● Handled large amounts of checks, cash, and money orders
OPS Senior Clerk Data Entry
Florida Department of Agricultural and Consumer
Services Division of Licensing Legal (Feb 2, 2013-March 2014)
● Used to databases called Reflection and Oracle
● Completed all appropriate filings to ensure adherence with federal and state regulatory requirements
● Excellent Team Player with other coworkers; as well as working on my own at my cubical
● Ability to route important documents information to the right legal attorneys, hearing officers, compliance officers, and departments
o Daily work load consisted of typing as well as entering data codes into the system: Notice of dismissals, return mail, 493/790’s, rescinds denial, lifting weapon suspension/suspending weapon permits, affidavit of service/non-service, mail outs, indexing FDLE/Doc Match Reports, Re publications for the news and etc.
Emergency Assistance Case Manager Summer Internship
Catholic Charities, Tallahassee (May 2011-August 2011)
● Case worker for clients needing assistance with their utility bill, rent, needing clothes, or food assistance
● Prepared food and hygiene products for clients that were homeless
● Referred clients to outreach agencies in the Big Bend Area
● Managed grant money to be spent on clients that qualify for emergency assistance (prescription, utility/rent assistance.)
● Answered up to 500+ inbound calls requiring emergency assistance a day, with few calls from customers wanting to donate.
● Contacted the City of Tallahassee to see if payments made towards clients’ utility/rent had processed
● Accomplished phone screening with clients as well as one-on-one in person interviews at my office
● Typed up reports and entered clients’ private documents into the agency’s online data bank
OPS Senior Clerk
FAMU Plant Operation & Maintenance, Tallahassee (August 2010-May2011)
● Handled all incoming calls from multi-line telephone and greeted visitors/vendors upon arrival in the office
● Updated vehicle logs, copied/scanned/batched/filed documents
● Superior customer service skills with excellent telephone etiquette
● Maintained proper record/memos of received phone calls
● Responsible for sending, receiving and delivering fax messages
● Scheduled appointments for supervisors
VOLUNTEER EXPERIENCE
Tropical Beat Organization
Miami Dade College, North Campus (August 2006-December 2008)
● Excellent sales skills and inventory management abilities
● Helped organize and planned upcoming community events.
● Was in charge of money handling from sales
Sunday School Teacher Assistant/Nursery Worker
Cooper City Church of God, Cooper City FL (August 1999-December 2008)
● Assisted teacher with handing out assignments
● maintained a healthy and safe environment for children to explore without undue risks
● Read to children, and taught them simple painting, drawing, handicrafts, and songs
● Prepared and fed snacks to students
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