Priscilla Williams

954-***-****

acyu1m@r.postjobfree.com

Miramar, Florida 33023

https://www.linkedin.com/in/priscilla-williams-51b10938

Dedicated professional with years of experience in data entry and clerical duties. Developed a strong background in data processing, preparing incoming mail for scanning into the Electronic Document Management System (EDMS). Additionally, well versed with Microsoft Office applications (Excel, PowerPoint, Word, along with Outlook). Also has some experience with Adobe Photoshop.

SKILLS

● Particularly effective in assessing and resolving employee conflicts

● Applied strong interpersonal and communication skills in working with all levels of personnel to gain valuable insight and avoid potential problems

● Ability to perform tasks with minimum supervision and under pressure

● Strengths in the ability to identify problems, analyzing warning signs and solve them

CERTIFICATION

American Heart Association, Basic Life Support Certificate CPR

EDUCATION

Bachelor Degree in Social Work

Florida Agriculture & Mechanical University, Tallahassee, FL

Related Courses: History of Social Welfare, Self-Awareness, Child welfare, Human Behaviors, Social

Work Ethics, Social Work Practice; and much more

Associates of Art in Social Work

Tallahassee Community College, Tallahassee FL

Related Courses: Psychology of Personal Effectiveness, Introduction to Psychology, Introduction to Sociology

Major: Business Administration

Miami Dade College, Miami FL

Related Courses: Principle of Business, Business management

WORK EXPERIENCE

Sales Consultant

Total Life Changes ( January 2016-Present)

● Sells health and beauty products at my online store https://totallifechanges.com/justmove .

● Network with other independent TLC business partners.

● Understand what the buyer wants

● Sell in a buyer-responsive manner

● Use psychology to engage the buyer

● Establish trust with the buyer

Data Processing Control Specialist

Florida Department of Agricultural and Consumer

Services Division of Licensing Legal section (October 9, 2015- August 2016)

● Scanned/Batch/Index electronic documents into the system's data base, and routed them to the legal attorneys, compliance officers, hearing officers, or other sections

● Used two database programs Oracle and Reflection

● Indexed incoming faxes into the system as well as ordering supplies, processed checks and money orders

● Typed up FDLE 790 reports and DOC 493 reports. Received and made phone call to other sections regarding a clients concealed weapon license

● Scanned and indexed affidavit of service documents, proof of publication documents, and affidavits of non-service documents, return mail, certified mail receipts, and incoming mail. The incoming mail consisted of Formal/Informal hearings, EOR Stipulations, stipulations of settlements, court docs, correspondence, G-Training, certificates, applications, denial letters, and etc.

Senior Clerk Mailroom

Florida Department of Agricultural and Consumer

Services Division of Licensing Mailroom (March 2014-October 2015)

● Received, opened, date stamped, and sorted out mail consisting of license applications with revenue attached; fingerprint cards, inter-office mail, sensitive and routine correspondence

● Prepared and batched incoming mail for scanning into the Electronic Document Management System (EDMS). The two scanners were called IPM and Acorde

● Handled large amounts of checks, cash, and money orders

OPS Senior Clerk Data Entry

Florida Department of Agricultural and Consumer

Services Division of Licensing Legal (Feb 2, 2013-March 2014)

● Used to databases called Reflection and Oracle

● Completed all appropriate filings to ensure adherence with federal and state regulatory requirements

● Excellent Team Player with other coworkers; as well as working on my own at my cubical

● Ability to route important documents information to the right legal attorneys, hearing officers, compliance officers, and departments

o Daily work load consisted of typing as well as entering data codes into the system: Notice of dismissals, return mail, 493/790’s, rescinds denial, lifting weapon suspension/suspending weapon permits, affidavit of service/non-service, mail outs, indexing FDLE/Doc Match Reports, Re publications for the news and etc.

Emergency Assistance Case Manager Summer Internship

Catholic Charities, Tallahassee (May 2011-August 2011)

● Case worker for clients needing assistance with their utility bill, rent, needing clothes, or food assistance

● Prepared food and hygiene products for clients that were homeless

● Referred clients to outreach agencies in the Big Bend Area

● Managed grant money to be spent on clients that qualify for emergency assistance (prescription, utility/rent assistance.)

● Answered up to 500+ inbound calls requiring emergency assistance a day, with few calls from customers wanting to donate.

● Contacted the City of Tallahassee to see if payments made towards clients’ utility/rent had processed

● Accomplished phone screening with clients as well as one-on-one in person interviews at my office

● Typed up reports and entered clients’ private documents into the agency’s online data bank

OPS Senior Clerk

FAMU Plant Operation & Maintenance, Tallahassee (August 2010-May2011)

● Handled all incoming calls from multi-line telephone and greeted visitors/vendors upon arrival in the office

● Updated vehicle logs, copied/scanned/batched/filed documents

● Superior customer service skills with excellent telephone etiquette

● Maintained proper record/memos of received phone calls

● Responsible for sending, receiving and delivering fax messages

● Scheduled appointments for supervisors

VOLUNTEER EXPERIENCE

Tropical Beat Organization

Miami Dade College, North Campus (August 2006-December 2008)

● Excellent sales skills and inventory management abilities

● Helped organize and planned upcoming community events.

● Was in charge of money handling from sales

Sunday School Teacher Assistant/Nursery Worker

Cooper City Church of God, Cooper City FL (August 1999-December 2008)

● Assisted teacher with handing out assignments

● maintained a healthy and safe environment for children to explore without undue risks

● Read to children, and taught them simple painting, drawing, handicrafts, and songs

● Prepared and fed snacks to students

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